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Argh! My newsletter is going out late again!
As cemetery and funeral professionals, how do you deal with failure of vendors to deliver when you need them to?
As the executive director of the Washington Cemetery & Funeral Association, now entering my 20th year in that position,one of my duties is to publish 10xyear a newsletter for my members. I work hard to get them out on time. When I encounter a glitch I go nuts.
My current problem is the vendor from whom I lease my printer. I won't name names here as the situation is ongoing. The issue is the vendor is failing to live up to its contract, i.e. to provide me with the supplies and service I need to produce all my printed materials. This leaves me with two options: go buy the supplies and pay for the service, which our association's limited budget wasn't prepared for, or be late with my newsletter.
I finally found a seller of the supplies I need with at least a price we can short-term afford but it's still a real sock in the gut for our budget.
I feel it's very important that I get mailings out to my members on time. I lose sleep over it when I don't. I'm now waiting for the supplies I need to print my December newsletter and it's January 5. This makes me see red. Probably my members don't check their calendars every month and say, ah-HA, Judy's newsletter is late again. But I don't want to risk even one person's displeasure (or ah-HA).
It's different when it's a family you are trying to serve and the casket or grave-marker or whatever doesn't show up on time. How do you handle it? Internally and externally, I mean?
This probably should be a network topic, and probably it will be, but I just wanted to vent.
Thanks for listening! Commentary welcome.
Judy Faaberg, DP, CCP