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PLEASE NOTE: TO RECEIVE MEMBER DISCOUNTS, you must be an ICCFA member and logged into your account on the ICCFA website*, or you may call 1.800.645.7700.
*To register as a member on the site, go to the home page, click on "Create New Account" and fill out the form. If your company is a member in good standing, you will be granted membership privileges within 24 hours (but usually within minutes) and will have access to all content throughout the site as well as to ICCFA member discounts.

Also: you cannot earn continuing education credit by listening to recordings. You must attend presentations in person to earn CE credits.

PLPA Webinar -- May 2013: Do You Really Have Them at "Hello?": Understanding the Power of the Phone



PLPA Webinar -- May 2013: Do You Really Have Them at "Hello?": Understanding the Power of the Phone

The phone, scary yet powerful, can many times make or break the relationship with a client or a prospect. From the initial answering of the device to the voice tone, word inflection, background noise, and handling of the conversation with an invisible individual, the techniques can be daunting.

In this incredibly informational and very interactive webinar between Coleen Ellis and Julie Burn, listeners will learn how to make every call with clients and prospects a positive experience.

This webinar is for EVERY member of your company who touches the phone. Make sure that your entire team is carefully trained on how to leave business prospects with a great first impression.

Price: $25 per session/$20 per session for PLPA members. (you must be logged in to receive member discount pricing) 

Price: $25.00