Seminar: "High Performance Cultures: How They Do It... You Can Too"
From the 2010 ICCFA Annual Convention
Take a look at how leading firms such as Flanner & Buchanan in Indianapolis, Indiana; French Mortuary in Albuquerque, New Mexico; and Anderson-McQueen in St. Petersburg, Florida, have begun using "bleeding-edge" data-driven performance methodologies similar to world-class organizations such as Nordstrom's and the U.S. Olympic Swim Team. These high-impact, high-performance cultures engage staff and customers simultaneously to position themselves as the vendor of choice in their local markets.
- Discover the four steps that distinguish companies such as these from the rest of us:
- Benchmarking tools and strategies
- Guided self discovery that engages staff
- Increasing leadership effectiveness
- Realigning systems and processes to optimize a growth culture
This is a hands-on workshop incorporating case studies, tools and instruments that will allow you to take the first step toward assessing, benchmarking and optimizing your own company's culture.
Alan Creedy is president and founder of Trust 100, operating in more than 20 states and Canada as a leading marketer of prepaid funerals. He was formerly president of Brown-Wynn Funeral Homes in Raleigh, North Carolina, and president of OGR Service Corporation.
Any handouts from this presentation are included in the download or on the CD.