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Ingrid Gudenas: The 4 Keys to Improving Employee Competence [audio]


SKU: AC1123
Seminar: "The 4 Keys to Improving Employee Competence"
From the 2011 ICCFA Annual Convention

Do your top performers perform significantly better than your regular performers?  Would it make a difference if your regular performers moved into the range of your top performers?
Training expert Ingrid Gudenas offers a new approach to employee performance that can help close the gaps so the majority of your workforce will move into the range of top performers. She has been working with Cypress Lawn Memorial Park and Funeral Home in Colma, California to help them develop and deliver training for prearrangement sales, cemetery and funeral arrangements and funeral services. In this highly interactive session, she will use Cypress Lawn as a case study to share practical ways to improve your:
  • documentation for specific roles
  • on-the-job training process
  • employees' ability to learn and retain information and skills
  • actual employee performance
Ingrid Gudenas is the founder and president of Effective Training Solutions, Oakland, California. Her trademarked training method, 100% Proficiency training, is considered a "best practice" in the training profession, and her work has been published in a number of training text books, including case studies on how to produce world-class quality, customer satisfaction and financial return on investment from effective training. Ingrid is a past president of the Silicon Valley Chapter of the International Society for Performance Improvement.

Any handouts from this presentation are included in the download or on the CD.
Price: $10.00
You will be sent an e-mail with a link from which to download the file. An additional $5 shipping fee will be added if you'd like to receive this session on CD.