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- PET LOSS
- MUSIC LICENSE
- LOT EXCHANGE
|PLEASE NOTE: TO RECEIVE MEMBER DISCOUNTS, you must be an ICCFA member and logged into your account on the ICCFA website*, or you may call 1.800.645.7700.
*To register as a member on the site, go to the home page, click on "Create New Account" and fill out the form. If your company is a member in good standing, you will be granted membership privileges within 24 hours (but usually within minutes) and will have access to all content throughout the site as well as to ICCFA member discounts.
As cremation continues to rise, so too will liability risks. What was standard practice 10 years ago is no longer enough; cremation providers must step up and adopt better procedures and practices if they wish to reduce their risk of liability.
In this session, Poul Lemasters and Jim Starks will take you step-by-step from the first call through the return of the cremated remains, providing a real-world look at the potential pitfalls along the way that can lead to legal action.
Jim will share his real-world perspective as a long-time operations and compliance officer, including proven best practices for avoiding liability. Poul will introduce court cases that relate to each step and examine their outcomes and implications for practitioners.
Jim Starks, CFuE, CCrE, is president of J. Starks Consulting, Lutz, Florida. He previously served vice president of compliance and operational support for Keystone Group Holdings, overseeing over all aspects of compliance with OSHA, FTC, ADA, cremation practices and procedures, burial and cremation packaging, harassment, risk management and internal operational audits at more than 200 locations in 32 states and one Canadian province.
Poul Lemasters, Esq., is president of Lemasters Consulting, Cincinnati, Ohio. He is a licensed funeral director and is admitted to practice law in Kentucky and Ohio. He is part of the ICCFA cremation coaching team at www.cremationcoach.com.