Seminar: "Tackling Conflict in the Prep Room"
From the 2012 ICCFA Annual Convention
Funeral directors and embalmers can be challenging—perhaps even difficult—to work with. What happens when their values, perspectives and opinions collide?
Conflict is not the issue; poor management of it is. In this session, Shun Newbern will share how you can approach conflict as an opportunity to coach and energize your staff to achieve a common understanding of their differences. Learn how to improve collaboration between yoru management team and your prep room staff to better achieve the goals and objectives of your funeral home. Additional issues he will address include:
• using tact and diplomacy for the good of the family served
• how teamwork improves the expected value and positive experience
• how to establish quality control
• the power of effectiveness through planning
Shun Newbern is a licensed funeral director and embalmer at Rose Hills Mortuary, Whittier, California, where he assists in supervising a staff of 35 at a high-volume location handling 5,200 calls each year. He has more than 20 years of funeral service experience.