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NEW FROM THE ICCFA:
FIRST IMPRESSION CREMATION PHONE SHOPPER PROGRAM
How does your staff respond when they take a call from a cremation "phone shopper?" Do they simply give out the price for direct cremation, or do they offer information on the many options available for tribute and memorialization?
The ICCFA now offers the First Impression Cremation Phone Shopper Program to allow you to monitor the first impression your company is making on callers. The program will assist you in recognizing:
Poul Lemasters, Esq., ICCFA’s cremation programs coordinator, will act as a consumer requesting information on cremation. The results of the telephone conversation will be provided along with basic recommendations on how your staff can improve their communication skills with the phone shopper. If requested, ICCFA can refer you to a phone shopper training program for your staff.
*30- minute consultation available for $249.
"I found the First Impression Cremation Phone Shopper Program an invaluable tool to making sure my firm is operating in a first-class manner. Knowing what my staff is saying gives me the confidence to move forward with adding training programs so that we can best serve consumers." —Mark Krause, CFuE, Krause Funeral Homes, Milwaukee, Wisconsin
For more information, download the order form by clicking here.
Questions? Please contact Poul at firstname.lastname@example.org.ShareThis