Welcome to the ICCFA Cremation Coaching Center "Support" page. Do you have a question about cremation policies, procedures, operations, service or sales? You've come to the right place! Leave your question in the comments section below, and our coaches will provide the answers in a future post.
How Long Does Cremation Take? - Actual times may vary.... (Ron Salvatore)
Making Sure Your Crematory Is 'Green' - Understanding and updating your equipment and your procedures helps in maintaining an eco-friendly crematory. (Coach Larry Stuart Jr.)
The Importance of Cooling Down Your Cremator - Overheating your equipment can lead to big problems. (Coach Larry Stuart Jr.)
'Ashes to Ashes' - A succinct explanation of the cremated remains that are returned to families. (Ron Salvatore)
Transporting Cremated Remains to the U.S. from Abroad - Bringing cremated remains into the United States for burial or inurnment requires some paperwork and processing, but it can be done. (Coach Poul Lemasters)
Conveying the Value of Cremation Urns - Having a wide selection of urn products, attractively displayed and expertly presented by staff, is essential to effectively communicating the value of a cremation urn. (Coach Julie A. Burn)
Don't Charge a Fee for Preparing the Remains for Identification - You might be tempted to recoup your staff time with a fee, but you'll risk violating the Funeral Rule, and worse, potential liability should the family decline your "offer." (Coach Poul Lemasters)
There's Still Time To Educate Our Customers About Cremation - Yes, there is a perception among some of the public that cremation is primarily a low cost alternative to traditional ceremony and burial, but all is not lost .... (Coach Julie A. Burn)
Educating The Press: Cremation Does Not Mean "No Frills" - Lately, newspapers have been reporting on the rise in cremation as a reflection of today's troubled economy. How can you educate your local press and your community that choosing cremation does not mean forgoing tributes and memorialization? (Coach Julie A. Burn)
What paper work is required for keepsakes?
Fri, 09/11/2009 - 21:23 — BillWhen a sample portion of cremains are separated out and put into a keepsake for the family are there any forms the funeral director is required to complete?
This is a great question!
Mon, 09/14/2009 - 10:53 — Poul LemastersThis is a great question! It's an issue that is common and commonly overlooked. You use the word "required" for the need of documentation. Required is a strong word, especially when talking to a lawyer! I am aware of no laws that require separate documentation for a keepsake urn; HOWEVER, I do recommend a form to acknowledge the separation of the cremated remains and to whom or where the cremated remains have been delivered. A cremation provider can handle this in different matters but I suggest these two as a start.
First, if you are aware that the family is going to separate the cremated remains and make use of individual or keepsake urns, then take advantage of your Cremation Authorization and Disposition Form. Under the section for Final Disposition, identify precisely how you will separate the cremated remains and who will be receiving (and allowed to pick-up) each individual keepsake. The second method funeral home could use is for when the funeral home is told after the authorization form or cremation has taken place. In this scenario, you should have a form that serves as a type of addendum to your Cremation Authorization Form. In this form you could identify that the Funeral Home has received the cremated remains pursuant to the original Cremation Authorization Form and will be separating the Cremated Remains. In this separate form you can identify how you will separate the cremated remains and who receives the cremated remains.
One note to keep in mind, specifically in the second scenario. The Cremation Authorization and Disposition Form is a legally binding agreement between the cremation provider and the family that signs it. If the original Cremation Auth Form states that the son Bob gets all the cremated remains and Bob is the only one who can pick up the cremated remains, then the funeral director cannot simply get a phone call and now decide to split the cremated remains. The funeral provider needs to either fulfill the original Cremation Auth Form first, then let Bob decide what to do and sign the addendum showing his intent, OR have everyone who signed the original Cremation Auth Form sign off as to the new changes. I point this out because it is important to remember that any changes, on any contract, need all the signing party’s approval or you have to fulfill the contract first.
Overall, it is very important to document who and where the cremated remains go, and document how you got there as well. Please feel free to call me if you need more info or help with the issue.
Cremation Center
Thu, 01/21/2010 - 21:36 — AnonymousWhat is required to have a cremation center in Michigan? I would like to have a cremation center without the tort.
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