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Welcome to the ICCFA Cremation Coaching Center "Support" page. Do you have a question about cremation policies, procedures, operations, service or sales? You've come to the right place! Leave your question in the comments section below, and our coaches will provide the answers in a future post.
ASK A QUESTION. ANSWER A QUESTION. DISCUSS. Join your colleagues and the ICCFA Cremation Advisors online now in the Cremation Central Forum.
NEW! Cremation Hotline – The ICCFA has partnered with Answering Service for Directors (ASD) to create a cremation hotline to answer any questions or concerns you may have regarding cremation, completely FREE of charge. This means that the greatest pool of cremation experts ever assembled is now at your service, 24/7! ICCFA members can call 1-855-388-CRM8 to speak directly to a cremation expert.
How Long Does Cremation Take? - Actual times may vary.... (Ron Salvatore)
Making Sure Your Crematory Is 'Green' - Understanding and updating your equipment and your procedures helps in maintaining an eco-friendly crematory. (Coach Larry Stuart Jr.)
The Importance of Cooling Down Your Cremator - Overheating your equipment can lead to big problems. (Coach Larry Stuart Jr.)
'Ashes to Ashes' - A succinct explanation of the cremated remains that are returned to families. (Ron Salvatore)
Transporting Cremated Remains to the U.S. from Abroad - Bringing cremated remains into the United States for burial or inurnment requires some paperwork and processing, but it can be done. (Coach Poul Lemasters)
Conveying the Value of Cremation Urns - Having a wide selection of urn products, attractively displayed and expertly presented by staff, is essential to effectively communicating the value of a cremation urn. (Coach Julie A. Burn)
Don't Charge a Fee for Preparing the Remains for Identification - You might be tempted to recoup your staff time with a fee, but you'll risk violating the Funeral Rule, and worse, potential liability should the family decline your "offer." (Coach Poul Lemasters)
There's Still Time To Educate Our Customers About Cremation - Yes, there is a perception among some of the public that cremation is primarily a low cost alternative to traditional ceremony and burial, but all is not lost .... (Coach Julie A. Burn)
Educating The Press: Cremation Does Not Mean "No Frills" - Lately, newspapers have been reporting on the rise in cremation as a reflection of today's troubled economy. How can you educate your local press and your community that choosing cremation does not mean forgoing tributes and memorialization? (Coach Julie A. Burn)