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Fall Management

      

FCCFA Member Special

FCCFA MEMBERS:

Attend the Fall Management Conference's Wednesday night reception, Thursday keynote speaker presentation and breakout sessions, and the Thursday night reception for just $550!

Click here to download a registration form.

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FL_Fallflyer.pdf256.62 KB

ICCFA Fall Management Conference

10/27/2010 - 08:00
US/Mountain
Event Address: 

J.W. Marriot Camelback Inn Resort And Spa
Scottsdale, Arizona US

ICCFA Fall Management Conference

October 27-30, 2010

J.W. Marriott Camelback Inn Resort & Spa

Scottsdale, AZ

For more information please visit www.iccfa.com/education-events/fall-management/2010-fall-management-conference

2009 Fall Management Conference


The largest CEO conference in the cemetery, cremation and funeral service industry
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Registration


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2009 Fall Management Conference


The largest CEO conference in the cemetery, cremation and funeral service industry
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Program Schedule

PRE-CONFERENCE :: TUESDAY, OCTOBER 6

  
Visit to The Hill
ICCFA members will make their annual visit to Capitol Hill on Tuesday, October 6, to meet with members of Congress and their staffs. If you can help arrange an appointment with a senator or representative and would like to join your colleagues, please contact Bob Fells at 1.800.645.7700 or rfells@iccfa.com.		  
   
WEDNESDAY, OCTOBER 7  
6:30 to 7:30 p.m.
Welcome Reception
The ICCFA Fall Management Conference is the place to be for cemetery, cremation and funeral service owners, execs and up-and-coming managers. Make the most of your time with your fellow industry leders at our evening networking receptions.		  
   
THURSDAY, OCTOBER 8  
8:30 a.m.
Welcome/Coffee/Continental Breakfast		  
   
9 to 10:30 a.m.
Transform Your Corporate Culture
Alan Deutschman
Every company has a culture—the unspoken assumptions, mindsets and patterns that shape the way management and staff act and interact. Even among the most successful companies, aspects of this culture can prevent employees, departments and the organization as a whole from reaching their full potential.

Join Alan Deutschman to learn how you can create a real, lasting transformation within your company. Author of several books on management and leadership, Alan has gained his expertise from years of researching the high-tech, advertising, automotive and health care industries, as well as individual corporations such as IBM, Apple, Sony and Southwest Airlines. Alan will share which tactics do and do not work in transforming corporate culture.

This session is not about a adopting a quick fix or about following fads or feel-good trends. It’s about creating deep-seated, fundamental shifts that will increase your company’s productivity and profitability.

Alan Deutschman is author of "Change or Die: The Three Keys to Change at Work and in Life" and "The Second Coming of Steve Jobs," as well as "Walk the Walk: The #1 Rule for Real Leaders," to be published in September. He is a leading business writer and columnist, having served as a senior writer for Fast Company, the Silicon Valley correspondent for Fortune, the "Profit Motive" columnist for GQ and a contributing editor at Vanity Fair and New York Magazine.
   
10:30 a.m. to Noon
Keeping the Unions at Bay (with a Q&A/discussion session)
Anthony Casablanca
Under the pressure of declining membership, labor unions are lobbying for passage of the misnamed "Employee Free Choice Act." Their goal is to make it easier than ever to form unions and to compel employees to join them, in the process restricting the rights of business owners and managers.

In this session, Batesville Vice President of Human Resources Anthony Casablanca will share his expertise on how to become "union resistant" through effective employee management and development practices.

Batesville Casket Company employs 3,400 employees in the United States, Canada and Mexico. Casablanca is responsible for the company’s overall labor, employment and talent acquisition as well as its employee development strategy. In May 2009, he was named Human Resources Professional of the Year by the Indiana Chamber of Commerce for "implementation of best practices, organization design and effectiveness, and alignment and accomplishment of the strategic direction of his company."
   
Noon to 1 p.m.
Lunch on your own		  
   
1 to 2:30 p.m.
Government & Legal Session: The View from Our Nation's Capitol
Now more than ever, business owners are concerned with the economic and political decisions being made by our nation’s government. Join moderator Irwin Shipper and his panel of legal and regulatory specialists for this session in the heart of the federal bureaucracy. Panelists will report on their meetings with members of Congress, provide the latest updates on changing regulations and recommend strategies to make compliance work for you.		  
   
6:30 to 7:30 p.m.
Evening Reception		  
   
FRIDAY, OCTOBER 9  
8:30 a.m.
Grab & Go Coffee/Continental Breakfast		  
   
9 a.m. to 2 p.m.
Behind-the-scenes tour of Arlington National Cemetery
Fall Management Conference attendees will take a tram tour led by Superintendent John Metzler and his executive team. The tour will begin at the Tomb of the Unknown Soldier, where ICCFA will participate in a wreath-laying ceremony. Additional highlights will include the cemetery's recent land development projects, which include a new half-mile stone wall holding nearly 6,600 cremation niches as well as new gravesites and columbarium courts.

Attendees will also enjoy lunch at the Women In Military Service For America Memorial. The tour and luncheon are being made possible by Matthews International.

  
   
SATURDAY, OCTOBER 10  
8:30 a.m.
Coffee/Continental Breakfast 		 
   
9 to 10:30 a.m.
Own Your Market: Lessons from a Leader
Jon Shults
How can a company establish itself as a market leader by offering a wide menu of products and services?

The Buchanan Group of Indianapolis, Indiana, is not your everyday cemetery and funeral service operation. In addition to its 14 funeral homes and eight traditional cemeteries and memorial parks, the company operates the Archdiocese of Indianapolis Catholic Cemeteries Association, the Forever Friends Pet Cemetery, the Cremation Center of Indiana, two community centers, Buchanan Financial Services and Family Legacies online memorials. Staff run management training programs at the firm's Community Life Center for companies ranging from cemeteries and funeral homes to industry suppliers, insurance companies and even a local health store.

Says Vice President of Sales Jon Shults: "Buchanan Group is really no different than any other organization. It’s just that when we see a need for change, we take action, realizing that being content and maintaining 'status quo' is the last thing we should do if we want to survive in today’s business world. We look at how funeral service is today and we challenge ourselves and our staff to see how it can be made better."

In this session, Shults will provide insights into The Buchanan Group's overarching business management philosophy as well as specific projects and initiatives they have undertaken to move the company forward, including examples such as technology solutions, the creation of work teams, financial decisions and the company's community outreach.

Jon Shults has more than 20 years of experience in cemetery operations, sales management, marketing and advertising. He has worked for The Buchanan Group since 2000. He was a stuntman in movies and television for many years and appeared in "Born on the Fourth of July," "Robocop," "Dallas," "Walker Texas Ranger" and many others.
   
10:30 a.m. to Noon
Succeeding in Tough Economic Times: A Two-Part
Panel Discussion (with a Q&A/discussion session)
How is the economic downturn affecting your business? What are you doing to adjust now and to prepare for the future?

In this two-part panel discussion, we'll hear from a cross-section of funeral service, cemetery and cremation executives on what they're doing, why they're doing it and how it's working. We'll cover a full range of operations and marketing issues related to today's challenging business environment, including topics such as:

• advertising
• lead development
• marketing messages
• preneed/at-need sales
• what customers are choosing
• competing on price, value
• staffing decisions
• benefits and compensation
• budgeting
• negotiations with suppliers
• investing decisions
• capital projects
• strategic planning

In addition, we'll review the results of the ICCFA Financial Tactics Survey (please take the survey now—even if you are not attending this conference!) to identify trends and best practices within our profession.

Each panel discussion will include extensive opportunities to join the discussion, so come prepared to share your specific challenges and solutions and to take notes.

Operations Panel
  • Darin Drabing, Senior Vice President of Operations, Forest Lawn Memorial-Parks & Mortuaries, Glendale, California
  • Jim Price, CCFE, CCrE, Chief Executive Officer, Keystone Group Holdings, Tampa, Florida
  • Dana Jones Wynn, Owner and President/CEO of Jones-Wynn Funeral Home, Inc. of Villa Rica, Georgia, Jones-Wynn Funeral Home of Douglasville, Georgia, and Meadowbrook Memory Gardens in Villa Rica, Georgia
  • Cindy Thompson, CCFE, Chairwoman, Mountain View Funeral Home, Memorial Park & Crematory, Lakewood, Washington
  • Moderator: Kevin Daniels, CCE, President, Daniels Family Funeral Services, Albuquerque, New Mexico

 

  
   
Noon to 1 p.m.
Lunch on your own		  
   

1 to 2:30 p.m.
Succeeding in Tough Economic Times: A Two-Part
Panel Discussion (with a Q&A/discussion session)

continued

Sales & Marketing Panel
  • Kevin Daniels, CCE, President, Daniels Family Funeral Services, Albuquerque, New Mexico
  • I. Frederick Lappin, CCE, President & CEO, Knollwood Cemetery Corporation, Sharon, Massachusetts
  • Lowell Lohman, CCFE, President & CEO, Lohman Funeral Homes, Cemeteries & Cremation, Ormond Beach, Florida
  • Gregg Strom, CCE, Senior Vice President, StoneMor Partners LP, Levittown, Pennsylvania
  • Moderator: John Bolton, CCE, Regional Sales Manager, Matthews Internation Corporation, Johnson City, Tennessee

 

  
   
6:30 to 7:30 p.m.
Evening Reception		  


2009 Fall Management Conference


The largest CEO conference in the cemetery, cremation and funeral service industry
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Hotel

In real estate it's all about location, location, location. Well, the Renaissance Washington, DC Hotel sits on prime real estate located in the heart of downtown DC. The hotel is uniquely positioned at the crossroads of the vibrant Chinatown/Gallery Place, Mount Vernon Square/Convention Center and Penn Quarter neighborhoods, and just a short walk to the National Mall, the Smithsonian Institution, Verizon Center, Capitol Hill, monuments and attractions. Bring your family, extend your stay and take in all that the nation's capital has to offer. Take a photo tour of the hotel by clicking here.
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The ICCFA has negotiated the low room rate of just $279 per night. For reservations, call 1.800.468.3571 and request to be included in the ICCFA Room Block.
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Getting Here

AIRPORTS
Three airports service the Washington metro area:

METRO (SUBWAY) SYSTEM
Reagan National Airport has a Metro subway station running right through it. Dulles and BWI have shuttle buses that will take you to the nearest Metro station. The host hotel is accessible from the Gallery Place/Chinatown Metro station on the red, yellow and green lines. See map on the right. Because the transportation system is so connected, we encourage you to leave the car at home. You can navigate the city easily, you can rely on hotel and ICCFA staff for directions, and it's the "green" thing to do.

TRAINS & BUSES
Washington, DC’s historic Union Station serves as a hub of Amtrak train and bus terminals. Union Station is seven blocks from the host hotel. If you don't feel up to hiking to the host hotel with luggage in tow, an inexpensive taxicab ride will get you there.

DRIVING
Washington, DC is accessible via Interstates 95, 66 and 270.

HOTEL PARKING RATES
$9/hour; $25 daily; $35 daily for valet. In/out privileges included in daily fee. No vans allowed in garage.
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2009 Fall Management Conference



The largest CEO conference in the cemetery, cremation and funeral service industry
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Discover Washington, DC

SOME HELPFUL LINKS
• Destination DCxxxxxxxxxxxxxxxxxxx• 100 free things to do in DC
• Request a free visitors guidexxxxxxxx• View the visitors guide online

Links to specific attractions are included in the below article

Washington, DC has so much to offer each and every attendee. Whether you enjoy a night at the theater, a brush with history, a stroll through picturesque landscapes or visiting a local bar, Washington, DC will exceed your expectations.

CLASSIC WASHINGTON
The National Mall is the main Washington, DC attraction for visitors and the best place to start sightseeing. You can walk through the open-air national park for almost two miles from the U.S. Capitol to the Lincoln Memorial with stops along the way to visit numerous Smithsonian Institutions, which are FREE to the public.

The White House is one of the nation’s most popular tourist destinations. You can stroll around the Ellipse or schedule a tour via your Congressperson prior to your arrival.

The U.S. Capitol serves as the seat of the U.S. Congress, the legislative branch of the United States federal government. Our host hotel is a few blocks away and offers a stunning view of the Capitol dome. Directly behind the U.S. Capitol is the U.S. You must make a reservation for a tour in advance. Click here to book your tour now.

Supreme Court building, which will have a new justice joining the bench around the same time as our conference.

Spend a couple of hours touring the chambers of the judicial branch of our government or swing by the neighboring Library of Congress, the largest library in the world and a repository for our nation’s history.

Of the many theaters in DC, The Kennedy Center is the most famous, hosting state events, theatre and opera performances and live entertainment year-round. Not everyone realizes how much Washington, DC is a hotbed for performing arts. Located within walking distance of the Renaissance Hotel are the Folger Shakespeare, Woolly Mammoth, National, Ford's and Warner theatres. Washington has the second largest number of theater seats in the country.

CONTEMPORARY DC
Steps from the Renaissance Hotel is the trendy Penn Quarter neighborhood with its main cooridor being 7th Street.

Go undercover and discover the new International Spy Museum and The Museum of Crime & Punishment, both just a short walk down 7th Street. You can come face-to-face with historical figures and celebrities at Madame Tussaud’s newest location. If you’re in a playful mood, you need not go any further than Gallery Place at the corner of 7th & H Streets. Gallery Place features Urban Outfitters, Aveda Spa, Regal Cinemas and upscale bowling and entertainment center Lucky Strike.

Millions flock to the Verizon Center each year for popular concerts and touring events, as well as Washington Wizards, Capitals, Mystics and Georgetown basketball games.

Speaking of Georgetown, the historic, tony neighborhood is a short cab ride away and offers world-class dining and shopping. Renowned brands such as American Apparel, Apple Store, Betsey Johnson, Club Monaco, Diesel, Ed Hardy, Ralph Lauren and Steve Madden all have Georgetown locations.

If you’re a "foodie," come find out why DC is one of the most exciting restaurant towns in the country. Some of the world’s leading chefs have set up shop in DC. Celebrity chefs like Eric Ripert, Wolfgang Puck and Laurent Tourondel have joined local culinary talents Jose Andres, Michel Richard and Bravo TV's Top Chef contestants Spike Mendelsohn and Carla Hall in opening restaurants in the nation's capital.

When the sun goes down, DC sizzles with great options for nightlife and entertainment. The DC music scene is best experienced live, and there are plenty of top-notch venues to check out. 9:30 Club packs in crowds nightly and earns its reputation as the best live-music venue in the country, according to Esquire. In Georgetown, Blues Alley has hosted musical greats and is the nation’s oldest jazz supper club.

North of the Convention Center, the U Street/Shaw neighborhood was once known as "Black Broadway," a popular stop for jazz legends like Miles Davis, Cab Calloway and DC native Duke Ellington. Today the neighborhood is a must-see for music history buffs and jazz fans.

Downtown pulses with its own nightlife scene, drawing fashionable crowds to restaurants and lounges like Helix Lounge, Lima and k street lounge for cocktails, mellow music, dancing and conversation.

Root, root, root for the home team as you watch the Washington Nationals take the field at the new, state-of-the-art Nationals Park in southeast DC. And you can take Metro (subway) to get there.







 


2011 Fall Management Conference

Thank you for attending the 2011 Fall Management Conference. Mark your calendars for the 2012 conference:

October 17-19, 2012
The Arizona Biltmore: A Waldorf Astoria Hotel
Phoenix, Arizona

 

 

Sponsors  |  Letter From Co-Chairs  |  Schedule  |  Hotel  |  Naples  |  Registration  |  EQ Resources

 

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http://www.iccfa.com/education-events/fall-management/fall-management

THANK YOU TO OUR CORPORATE PARTNERS

Matthews International • Service Corporation International • StoneMor Partners LP • Batesville Casket Company • Forethought Financial Group • National Guardian Life Insurance Company • Stewart Enterprises • Cypress Lawn • Precoa • Spring Grove Cemetery & Arboretum • Carriage Services • Cold Spring Granite • Forest Lawn Memorial-Parks & Mortuaries • Foundation Partners • Aurora Casket Company • International Memorialization Supply Association • Merendino Cemetery Care • Buchanan Group • Funeral Directors Life Insurance Company • Johnson Consulting Group • Krause Funeral Homes & Cremation Service • Gibraltar Remembrance Services • The Tribute Companies • Florida Cemetery, Cremation and Funeral Association

LETTER FROM THE PROGRAM CO-CHAIRS

The ICCFA Fall Management Conference, September 21-23 in Naples, Florida, will bring together hundreds of our profession’s most influential executives—powerbrokers whose everyday decisions affect the future not only of their own businesses but of our entire profession—for an interactive program that will help you become a more effective, informed leader.

Our keynote speaker, J.P. Pawliw-Fry, is an instructor at Northwestern University's Kellogg School of Management and is at the forefront of the field of executive emotional intelligence, an essential quality for successful leadership within our profession. In a one-hour keynote followed by a two-hour interactive workshop, he will share ways to raise your emotional intelligence quotient and thus your abilities to engage staff and serve families. 

New this year will be our Café Collectives. Without a doubt, the most skilled, experienced and knowledgeable people at the conference are those seated in the audience. For one afternoon, we will break into groups to examine the three most challenging issues facing us as cemetery and funeral home owners and managers as identified in a recent survey:

• presenting the cremation value proposition

• marketing to the Baby Boomer generation

• providing leadership in times of change

The result will be a facilitated, collaborative conversation that will allow you to take advantage of the collective wisdom and experience in the room. Come share your problems as well as your solutions and best practices.

Also new this year, our Government & Legal Affairs Breakfast will offer another opportunity to learn from each other as we discuss not only the federal issues facing our profession but also the legal and legislative initiatives underway in our states. If you have an issue you would like to share during the breakfast, please make a note of it in the appropriate spot on your registration form.

Set at the luxurious Ritz-Carlton Beach Resort in beautiful Naples, Florida, the Fall Management Conference offers you a mini-retreat, allowing you to step away from the pressures of your daily responsibilities and enjoy a rare opportunity to focus on yourself and your ability to successfully lead your organization. This year’s streamlined format offers nine hours of educational programming as well as several excellent opportunities to network (including our annual Fall Management Golf Tournament), yet it requires less than three full days away from your home and office. Best of all, our reduced room rate for this event is an incredible $179 per night.

Make the time. Take the time. You owe it to your company, to your staff and to the families you serve. Most of all, you owe it to yourself.

Gary Freytag

President & CEO

Spring Grove Cemetery & Arboretum

Cincinnati, Ohio

Christine Toson
Hentges, CCE

Vice President of Cemeteries
The Tribute Companies

Hartland, Wisconsin

 

SCHEDULE

Wednesday, September 21

6:30 – 7:30 p.m.

Welcome Reception




Thursday, September 22

 

8 a.m.

Continental Breakfast and Coffee


8:30 a.m.

Welcome

Program Co-Chairs Gary Freytag and Christine Toson Hentges, CCE

 

 

KEYNOTE ADDRESS

8:45 a.m. – Noon
What’s Your EQ?: Becoming a Highly Effective Leader

Dr. J.P. Pawliw-Fry

As a cemetery or funeral home executive, you wrestle with the same challenges as most other small business owners and managers. Yet you face one major issue few others have to deal with: You and your staff work with people at one of the most difficult and emotional times of their lives.

One of the top subjects being taught in executive training today is emotional intelligence. Your emotional quotient, or EQ, is your ability to perceive, assess and manage emotions—both your own and others’. Developing your EQ improves your ability to lead, to engage and develop your staff and, in the case of this profession, to better serve families.

Dr. J.P. Pawliw-Fry will present the opening keynote address followed by an interactive two-hour workshop on how to develop your EQ and leverage it to become a more effective leader. You’ll receive a workbook filled with tools and techniques for improving your emotional intelligence so that you can:

• understand and manage your own emotions as a leader

• better engage your staff 

• make those on the front lines feel as though they have a voice within your organization

• guide and assist your staff in dealing with the range of emotions they encounter as they work with families at a time of loss

• build stronger, more productive team relationships 

• improve performance throughout all levels of your organization

• improve job satisfaction—both your staff’s and your own

Pawliw-Fry has served as a consultant to Fortune 100 companies, the U.S. military and Olympic athletes. He is one of the highest-rated lecturers at Northwestern University's Kellogg School of Management Executive Education and he is president and co-founder of the Institute for Health & Human Potential. He has trained at Queen's University in Kingston, Ontario; Harvard Medical School’s Mind Body Medical Institute; and the Stress Clinic at the University of Massachusetts Medical Center.

Learn more about Pawliw-Fry at www.bigspeak.com/jp-pawliw-fry.html

 
Noon – 1:30 p.m.  
Lunch on Your Own

 

1:30 - 4:30 p.m.

Café Collective

Nowhere else will you have the opportunity to interact with such an experienced, knowledgeable and successful group of peers than at the ICCFA Fall Management Conference. We’ll take advantage of this considerable brain trust by breaking into smaller groups for a set of three breakout sessions.


You and your colleagues will rotate through each of the facilitated sessions, where you’ll explore three topics identified in a recent survey as the most pressing challenges facing the cemetery and funeral service profession today. The results of the discussions will then be compiled and presented (see Friday morning schedule).

  • Marketing to Baby Boomers: Moderator Larry Merington, senior vice president of sales and marketing for Stewart Enterprises. What is the best way to reach and engage the baby boomer generation? What are you doing to attract them, meet their needs and desires and encourage loyalty among them.

  • The Cremation Value Proposition: Moderator Julie Burn, CCrE, CSE, ICCFA director of cremation services. How do you convey the value proposition of cremation both to staff and families as it relates to memorial services, personalization, alternative disposition, permanent placement and memorialization?

  • Leadership in Times of Change: Moderator Vinnie Faccinto, CCFE, owner, Oak Lawn Funeral Home, Cremation Center and Memorial Cemetery, Cookeville, Tennessee. How do you leverage your leadership style, communicate with staff, develop your organizational culture, ensure accountability?



6:30 – 7:30 p.m.
Networking Reception

 

 

Friday, September 23


8:30 - 9:45 a.m.
Government & Legal Affairs Breakfast

Moderators: Irwin Shipper, CCE, and Christine Toson Hentges, CCE

Join us for a plated breakfast (included with your registration) and a discussion of the top legal and legislative issues affecting our profession at both the federal and state levels.


If you have a problem or initiative in your state you would like to share with the group, please mark the appropriate box on your registration form and we will contact you.


10 – 11 a.m.

Café Collective: Bringing It All Together

Gary Freytag; Larry Merington; Julie Burn, CCrE, CSE; and Vinnie Faccinto, CCFE

Based on the discussions during the Thursday afternoon Café Collective breakout sessions, we’ll pull together the groups’ notes to share the highlights and takeaways. Where did the various groups concur or differ? What were some of the best practices shared? What goals, innovations or solutions emerged from the brainstorming that took place?


11 a.m. – Noon

You Just Don’t Get It!

Moderators: Gary Freytag and Christine Toson Hentges, CCE

Don’t miss this lively debate between longtime cemeterians and funeral directors examining the age-old feud between the two sides of the profession. What are the main areas of contention, and what lies at the heart of the conflict? Most important, how can we work together to understand and resolve it?

  • Cemetery panelists: C. John Linge, CCFE, president, Cedar Memorial Park Cemetery Association, Cedar Rapids, Iowa; Anthony Russo, vice president and superintendent, Cypress Hills Cemetery, Brooklyn, New York; and Gregg Strom, CCE, senior vice president, StoneMor Partners LP, Levittown, Pennsylvania.

  • Funeral home panelists: Mark Krause, CFuE, president, Krause Funeral Home and Cremation Service, Milwaukee, Wisconsin; Gwen Mooney, CCFE, managing director, Gwen Mooney Funeral Home, Cincinnati, Ohio; and Blair Nelsen, CFuE, CFSP, president, Nelsen Family Funeral Services, Richmond, Virginia. 

1 p.m.

ICCFA Fall Management Golf Tournament

This year’s tournament is set at Tiburón Golf Club, the Ritz-Carlton’s championship 36-hole course, designed by Greg Norman. Tiburón is the home of the PGA Tour; its courses are marked by the use of stacked sod wall bunkers, coquina sand and no rough. TravelGolf.com says the resort’s firm, fast play makes “tee times at Tiburón the most coveted at any resort in this golf-mad town.”

Those interested in playing golf should purchase a ticket on the registration form (page 11). You may also designate your handicap and those you wish to be paired with on the registration form.

HOTEL

The Ritz-Carlton Naples Beach Resort is rated 5 stars by Mobil and 5 diamonds by AAA. The hotel’s beautifully appointed rooms, with individual balconies, Frette linens, 32-inch LCD flat-screen televisions, DVD players, iPod docking stations, marble vanities and showers and Bulgari bath products ensure an unforgettable stay. Additional amenities, such as high-speed wireless, computer hookups and multi-line phones with voicemail allow you to keep in touch with home and office as needed. The resort offers a variety of supervised physical and creative day camps for kids age 5-12.

The ICCFA has secured the low room rate of $179 per night. To take advantage of this conference rate, call 1.888.856.4380 by August 29 and use code TIETIEA to be included in the ICCFA room block.

NAPLES

Naples’ beaches were recently voted “best in America” by Travel magazine. At the Ritz-Carlton, you can roam three miles of quiet, sugary-sand coastline and enjoy this subtropical corner of the Gulf of Mexico. 

Naples offers excellent shopping, fine dining and evening entertainment options. In downtown “Old Naples,” you’ll find an array of exclusive boutiques on par with Palm Beach and Beverly Hills.

For outdoors types, south Florida is a sportsman’s paradise. The area has more golf courses per square mile than anywhere else in the nation. September is one of the top months of the year for fishing in southwest Florida. To fully immerse yourself in the region’s natural beauty, take a tour of Everglades National Park or join the crew of the Dolphin Explorer. 

The Ritz-Carlton Naples Beach Resort is rated 5 stars by Mobil and 5 diamonds by AAA. The hotel’s beautifully appointed rooms, with individual balconies, Frette linens, 32-inch LCD flat-screen televisions, DVD players, iPod docking stations, marble vanities and showers and Bulgari bath products ensure an unforgettable stay. Additional amenities, such as high-speed wireless, computer hookups and multi-line phones with voicemail allow you to keep in touch with home and office. The resort offers a variety of supervised physical and creative day camps for kids age 5-12.

REGISTRATION

EMOTIONAL INTELLIGENCE RESOURCES

Emotional intelligence is a hot topic in leadership training and career coaching at the moment. Here are a few articles and presentations we've found on the subject.

 

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ICCFA Fall Management Conference

10/07/2009 - 00:00
10/10/2009 - 23:59
US/Eastern
Event Address: 
Renaissance Hotel Washington DC
999 9th Street NW
Washington, Washington, D.C. 20001 US

The ICCFA Fall Management Conference offers a diverse selection of topics geared toward top managers and executives, along with facilitated discussion and networking receptions. More information is available at the Education section of iccfa.com.