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College of Cremation Services

      
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Friday, July 17

2:00 - 5:30 p.m.
Registration and Check-in

 

4:30 - 5:00 p.m.
Freshman Orientation

 

5:00 - 6:00 p.m.
University Reception

 

6:00 p.m.
University Dinner

 

 

Saturday, July 18

8:00 - 9:00 a.m.
Breakfast

 

9:00 - 10:30 a.m.
Crematory Operator Curriculum (presented by Matthews Cremation Division)
Tony Lombardi, Ron Salvatore
You will recieve an extensive Operations Manual and training on:

  • professional terminology
  • incinerator terminology
  • principles of combustion
  • cremation and the environment
  • incinerator criteria and design
  • basics of operating cremation equipment
  • general maintenance and troubleshooting
  • forms and record keeping
  • handling and exposure control

 

10:30 - 11:00 a.m.
Break

 

11:00 a.m. - 12:30 p.m.
Operator Curriculum (cont’d)

 

12:30 - 1:30 p.m.
Lunch

 

1:30 - 3:00 p.m.
Operator Curriculum (cont’d)

 

3:00 - 3:30 p.m.
Break

 

3:30 - 5:00 p.m.
Operator Curriculum (cont’d)

 

5:00 p.m.
Dinner

 

7:00 - 9:00 p.m.
Annual Sports Tournament
Join your ICCFAU colleagues for some friendly competition in basketball, volleyball or softball, depending on the weather.

 

 

Sunday, July 19

8:00 - 9:00 a.m.
Breakfast

 

9:00 - 10:30 a.m.
Administrator Curriculum: Avoiding Cremation Liability
Poul Lemasters, Esq.
This session will review areas of concern when dealing with the cremation customer and provide guidelines for avoiding liability. What are some best operating practices to incorporate into your standard operating procedure? Where are the areas of greatest risk in the operation of a crematory? What can you do to minimize your exposure?

 

10:30 - 11:00 a.m.
Break

 

11:00 a.m. - 12:30 p.m.
Administrator Curriculum: Cremation and Crematory Risk Management
Jim Starks, CFuE, CCrE
With more than 200 funeral homes, plus numerous crematories and cemeteries, Keystone properties handle more than 20,000 events each year. Jim Starks will wow you with a riveting, real-world presentation on operations and compliance. Failure to properly manage the risk of providing cremation services and/or operating a crematory is an invitation for disaster.

 

12:30 - 1:30 p.m.
Lunch

 

1:30 - 5:00 p.m.
Crematory Tour: A Real-World Look at All Aspects of a Cremation Provider
Mark Ballard, Leslie Weaver
Our tour host operates five funeral homes, two cemeteries and a service center in a market with a 14 percent cremation rate. The service center operates two cremation units performing more than 100 cremations per month. In addition, the service center has a flower design shop and handles all administration for this operation. We will travel by bus and have the benefit of a guided tour of these SCI facilities. Every year, the value of this tour, the presentation and the SCI hospitality receive excellent reviews.

 

5:00 p.m.
Dinner

 

 

Monday, July 20

8:00 - 9:00 a.m.
Breakfast

 

9:00 - 10:30 a.m.
Administrator Curriculum: The Financial Realities of Today’s Death Care Industry
David Nixon
David Nixon has been serving the industry since 1979 and has created thousands of budgets for clients ranging from 40 to 1,500 events per year. In this session, he will discuss:

  • today’s economic picture
  • threats and opportunities
  • pricing strategies to excel
  • commercial courage

 

10:30 - 11:00 a.m.
Break

 

11:00 a.m. - 12:30 p.m.
Administrator Curriculum: Zoning/NIMBY/Equipment
Ron Salvatore
One of the highest-rated portions of the ICCFA College of Cremation Services, this curriculum covers:

  • adding a crematory to your operationt municipality zoning hurdles to installation
  • timing, from ordering to being fully operational
  • costs to purchase/maintain equipment
  • facility requirementst considerations in selecting a crematory supplier

 

12:30 - 1:30 p.m.
Lunch

 

1:30 - 3:00 p.m.
Counselor Curriculum: Know Your Cremation Consumer
Doug Gober
Doug Gober is one of our industry’s most motivational speakers. He will share ground-breaking research on what today’s cremation consumers are looking for and what you can do to meet and beat their expectations.

 

3:00 - 3:30 p.m.
Break

 

3:30 - 5:00 p.m.
Arranger Curriculum: “I Don’t Want a Funeral, I Want a Cremation”
Julie A. Burn, CCrE, CSE
What do people expect from today’s providers? What mistaken assumptions do providers make? Is there a psychological difference between burial clients and cremation clients? How can a provider effectively understand and relate to both? We’ll take a look at products that people hate, products that people embrace and what makes the difference.

 

5:00 p.m.
Dinner

 

 

Tuesday, July 21

8:00 - 9:00 a.m.
Breakfast

 

9:00 - 10:30 a.m.
Arranger Curriculum: Some Spend More Money Than Others. Why?
Néctar Ramirez
What compels consumers to move from cremation without ceremony toward service and merchandise options? What tools and techniques do you need to educate consumers during cremation arrangements? Nectar Ramirez will take a look at the connection between product and service, marketing tools for the arrangement process, leave-behind material for families and selection displays.

 

10:30 - 11:00 a.m.
Break

 

11:00 a.m. - 12:30 p.m.
Arranger Curriculum: Permanent Memorialization Options that People Embrace
Tim Lancaster, CCFE
In a market with a cremation rate ranging from 55 to 68 percent, Tim Lancaster will explain how the team at Eternal Hills developed an approach that consistently results in permanent memorialization. While Eternal Hills offers urn gardens, glass-front niches, scattering gardens, etc., the real key and focus is not on product but rather on communication. Critically important is the attitude and approach of the arranger. This success story is not just theory but real how-to instruction on “why we do what we do” and “how we have applied these theories.”

 

12:30 - 1:30 p.m.
Lunch

 

1:30 - 3:00 p.m.
Arranger Curriculum: Order Taking is Not an Arrangement Consultation
Michael Kubasak
Mike Kubasak is passionate about funeral and cremation service. In this session interactive session, he’ll focus on the cremation arrangement conference, identifying procedures and methodologies that can help eliminate misunderstandings, reduce exposure to liability and enhance customer satisfaction and loyalty.

 

3:00 - 3:30 p.m.
Break

 

3:30 - 4:30 p.m.
Arranger Curriculum: The Best of the BestProducts and Processes
Jeff Kidwiler, CCE, CSE
What can you do with a little piece of space? Expect before and after pictures with real-world revenue stats to be shared in this session. If you’re ready to go to the next level in exceeding customer expectations using meaningful cremation memorialization options, you won’t want to miss this course.

 

4:30 - 6:00 p.m.
Graduation/Reception for Students Completing Four Years

 

6:00 p.m.
Dinner

 

 

Wednesday, July 22

9:00 - 10:00 a.m.
Arranger Curriculum: ICCFA Cremation Code of Ethics and Wrap-Up and Discussion
Mark Krause, CFuE
What does it mean to be a first-class and consumer-friendly cremation provider? What makes cremation arrangements more complicated than burial arrangements? What is the attitude difference for the arranger and the customer? Also, how can you go above and beyond? Why might a retort have an oriental carpet in front of the unit? How are appointments like paintings, silk plants and comfortable furniture important around a crematory? What is the connection between food service and cremation service?

 

10:00 - 10:30 a.m.
Diploma and Class Pictures

 

 


 

Cremation Certification

The ICCFA cremation certification program is open to employees of all cemeteries, funeral homes, crematories and related businesses. Students completing the ICCFAU College of Cremation Services will receive three certification designations:

ICCFA Certified Crematory Operator: Currently required for crematory licensure in a number of states, this program is provided in concert with Matthews Cremation Division and covers all aspects of crematory operation and maintenance. A 12-chapter Operations Manual is provided. 6 hours CE.*

ICCFA Certified Crematory Administrator: This certification covers the business and liability aspects of providing cremation services. Instructors for this segment include a nationally renowned attorney and authority on cremation liability; a compliance officer from a multi-ownership corporation; a nationally recognized accounting specialist; and an expert in zoning, environmental and equipment installation issues. 6 hours CE.*

ICCFA Certified Cremation Arranger: This segment will provide an interactive learning experience in understanding cremation consumers, arranging and creating meaningful tribute services, creating unique options for memorialization and effectively communicating all of this with families. The instructors for this segment have proven track records and real-world experience. 8.5 hours CE.*

In addition to the classes, students will participate in a bus tour to a local Memphis cemetery, crematory and funeral home and will engage in a closing summary discussion of lessons learned, for an additional 4.5 CE* credits.

 

*CE availability contingent on individual state approvals.