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College of Land Management & Grounds Operations

      
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Friday, July 17

2:00 - 5:30 p.m.
Registration and Check-in

 

4:30 - 5:00 p.m.
Freshman Orientation

 

5:00 - 6:00 p.m.
University Reception

 

6:00 p.m.
University Dinner

 

 

Saturday, July 18

8:00 - 9:00 a.m.
Breakfast

 

9:00 - 10:30 a.m.
Welcome & Introduction/Cemetery Comparisons and Ratios
Jeff Kidwiler, CCE, CSE

 

10:30 - 11:00 a.m.
Break

 

11:00 - 12:30 p.m.
Maintenance: Do You Really Get It?
John Bolton, CCE
Would you build a house without consulting a blueprint? Would you bake a cake without looking at a recipe? Do you truly understand that cemetery maintenance is more than cutting grass and digging graves? John Bolton will teach you more than how things are done; he’ll focus on understanding why they are done.

 

12:30 - 1:30 p.m.
Lunch

 

1:30 a.m. - 3:00 p.m.
The Key Steps to OSHA Compliance
Mary Malotke and Shannon DeCamp
Cemeterians must develop and implement an OSHA program for grounds and facility maintenance. This program covers OSHA’s expectations for compliance, documentation and training. Topics include hazard communication, chemical safety, outdoor issues such as weather and pests, equipment maintenance, flammable liquids, mowers and trimmers and record requirements.

 

3:00 - 3:30 p.m.
Break

 

3:30 - 5:00 p.m.
OSHA and Gravesite Safety
Mary Malotke and Shannon DeCamp
OSHA has regulations for digging in a narrow but deep space such as a grave. This session covers backhoes, ladders, setting vaults, adjacent grave and monument issues and witnessing liabilities. We’ll also examine the requirements for soil assessment, trench protection and air-quality issues that can become critical during opening and closing. Students will receive a DVD on Gravesite Safety, which you can take back to train your entire maintenance staff to help fulfill your OSHA training requirements. The DVD comes with a user’s guide, instructor notes, student handouts, a quiz and completion certificates.

 

5:00 p.m.
Dinner

 

7:00 - 9:00 p.m.
Annual Sports Tournament
Join your ICCFAU colleagues for some friendly competition in basketball, volleyball or softball, depending on the weather.

 

 

Sunday, July 19

8:00 - 9:00 a.m.
Breakfast

 

9:00 a.m. - 10:30 p.m.
Cemetery Master Planning Strategies
Christine Hentges, CCE
This course will give you an understanding of land use, both developed and undeveloped. We will discuss options for the fully developed cemetery (“We’re out of room!”) as well as techniques you can use for planning the development of unused areas within your cemetery.

 

10:30 - 11:00 a.m.
Break

 

11:00 - 12:30 p.m.
Developing Hidden Treasures on Your Property
John Bolton, CCE
Small spaces, V-ditches, fence lines ... what are they good for? John Bolton will show you how to turn your neglected spots into money-making treasures.

 

12:30 - 1:30 p.m.
Lunch

 

1:30 - 3:00 p.m.
Those Sales People! What Are They Thinking?
Jim Hammond
Why is it that the sales force is always making our lives difficult out here—selling products that don’t exist, complaining that the property is sub-par and that’s why they can’t sell, scheduling services at the same time? Find out who is right and how our roles are one and the same. The course objective is to train non-sales department heads and middle managers to become “partners” with the sales department.

 

3:00 - 3:30 p.m.
Break

 

3:30 - 5:00 p.m.
Cemetery Liability Issues
Shale Lapping, Esq.
This session will address a broad range of potential liability issues related to cemeteries in general and land management in particular. We’ll examine risk and liability in a number of different contexts and from the perspective of various parties. The session will stress disclosures and procedures designed to prevent or mitigate liability. Attendees will be encouraged to share their own liability problems, as well as their near misses.

 

5:00 p.m.
Dinner

 

 

Monday, July 20

8:00 - 9:00 a.m.
Breakfast

 

9:00 - 10:30 a.m.
Healing Grief:The Essence of Our Industry
Katherine Scimmi
Lack of compassion is usually caused by a lack of understanding. Upset families, employees missing work ... why? It is vital that we understand not only the consumer who is grieving, but our fellow employees and ourselves. We will explore our own perceptions, society’s expectations or misconceptions and the realities of grief.

 

10:30 - 11:00 a.m.
Break

 

11:00 a.m. - 12:30 p.m.
Refinishing Bronze
Stu Irwin
In this workshop, we’ll refinish an actual bronze memorial from start to finish, demonstrating the proper materials and techniques used. You’ll take home a free “how to” DVD on the process compliments of Matthews Bronze.

 

12:30 - 1:30 p.m.
Lunch

 

1:30 - 3:00 p.m.
Class Project: Develop This!
Jeff Kidwiler, CCE, CSE
We’ll break into small groups for this hands-on project in which you’ll draw on what you learned from the earlier “Master Planning” and “Hidden Treasures” sessions and develop a new cemetery section. You’ll obtain firsthand experience in land use and design, product selection, ROI projections and more.

 

3:00 - 3:30 p.m.
Break

 

3:30 - 5:00 p.m.
The Smitty and Fife Show!
Tom Smith and Tom Pfeifer
This high-energy presentation will be packed with practical “how to” advice on cemetery maintenance and operational issues, by two of the industry’s most well known experts. Smitty and Fife are best known for their popular “From the Grounds Up” column in ICCFA Magazine, where they share real-world maintenance management ideas that can be applied at any location, with any size budget.

 

5:00 p.m.
Dinner

 

 

Tuesday, July 21

8:00 - 9:00 a.m.
Breakfast

 

9:00 - 10:30 a.m.
Dazzle Your Landscape with Color and Learn to Prune Like a Pro
Tom Smith
Tom Smith will cover which plants work best in sun and/or shade, low-maintenance and economical plants, which plants look splashy and showy for a long time without requiring a lot of attention, the best time to plant, the best time to water, how to use new products and more. Next, he’ll take a look at how proper pruning can make all the difference to your trees and shrubs. Learn how to apply the right techniques: selective pruning vs. thinning-out pruning; when to prune; rejuvenation pruning to renew an older garden; and tools of the trade.

 

10:30 - 11:00 a.m.
Break

 

11:00 a.m. - 12:30 p.m.
Continuous Improvements in Cemetery Operations
Tom Smith
Learn to improve your operations through new product use, new equipment and new ideas and cost-cutting methods.

 

12:30 - 1:30 p.m.
Lunch

 

1:30 - 3:00 p.m.
Art of the Interview Process
Mike Hays
Led by one of our profession’s top marketing managers, this session will focus on crucial hiring skills, including:

  • how to ask meaningful questions
  • how to interpret resumes
  • how to identify your ideal candidate
  • how to follow up on references
  • how to conduct second interviews

 

3:00 - 3:30 p.m.
Break

 

3:30 - 4:30 p.m.
Internal Relationships
Gary O’Sullivan, CCFE
How valuable is it to your organization to have all departments working in harmony? Some experts suggest it is extremely valuable, not only to customer satisfaction, internally and externally, but to your bottom-line profitability. In this session you’ll learn the keys to developing effective internal relationships to help you drive a positive, productive organization.

 

4:30 - 6:00 p.m.
Graduation/Reception for Students Completing Four Years

 

6:00 p.m.
Dinner

 

 

Wednesday, July 22

8:00 - 9:00 a.m.
Breakfast

 

9:00 - 10:00 a.m.
Land Management 101: Why We Are the Most Important Piece in the Puzzle
Jeff Kidwiler, CCE, CSE
We’ll put together all we’ve learned this week and examine how our responsibilities relate to our companies as a whole.

 

10:00 - 10:30 a.m.
Diploma and Class Pictures