- ICCFA CAFÉ
- PET LOSS
- MUSIC LICENSE
- LOT EXCHANGE
Earn up to 15.5 continuing education credits
More than 500 exhibit booths with extended expo hours
Free food & drinks in the expo hall
48 breakout sessions on topics that most affect your business
4th Annual Pet Loss Professionals Alliance Conference
International Memorialization Supply Association Annual Meeting and Happy Hour
Jewish Funeral Directors of America Annual Meeting and breakout sessions
Green Burial Council Board Meeting and breakout sessions
Networking luncheons and receptions
ICCFA Annual Meeting of Members
ICCFA Annual Memorial Service
*****HOTEL SCAM ALERT*****
If you receive a call from Global Housing Management (GHM Travel) offering to book you a room at Mandalay Bay for the ICCFA Annual Convention, DO NOT USE THEM. THIS IS A SCAM! Every year we see these types of hotel scams pop up. ICCFA has negotiated the guaranteed best rates at Mandalay Bay and we never use a third-party housing contractor. To reserve your hotel room for the ICCFA Annual Convention, call 1-877-632-7800 and use the code "ICCFA 2014 Annual" to receive the $214/night hotel room rate.
You may CLICK HERE to purchase session recordings from our 2013 Annual Convention.
Stedman Graham and Scott Deming Added as Keynote Speakers
at the 2014 ICCFA Annual Convention
ICCFA is very pleased to announce that, in addition to two-time Heisman Trophy winner Archie Griffin, entrepreneur Stedman Graham and emotional branding coach Scott Deming will serve as keynote speakers at the 2014 Annual Convention & Expo, April 8-11, at Mandalay Bay Resort & Casino in Las Vegas, Nevada.
Educator, author and entrepreneur Stedman Graham (aka Mr. Oprah Winfrey) will discuss how some giants of business have navigated these paradigm shifts and flourished, and share some of their secrets to success and how you can emulate their success. Furthermore, he will present the findings of research he’s conducted on companies in our profession of various sizes, offer suggestions of how they may expand their offerings to reflect the customs and practices of burgeoning submarkets, and provide a strategy for how they may further their reach and grow their marketshare. Use these examples as a template for your business of how to prosper and serve families in need without labels.
In the 1980s, Graham was a pioneer in the field of embracing multiculturalism, as he launched a marketing firm that specialized in bringing mainstream messages to varying demographic groups.
Then, learn from customer service and emotional brand-building guru Scott Deming how to create the ultimate customer experience to attract loyal customers and the most powerful brand in the industry.
In his presentation, Deming will explain how to break the boundaries of typical customer service or brand-building processes and dispel the popular, yet incorrect, thinking that advertising and marketing lead to powerful, emotional brands. He will take you on a fast-paced, high energy journey through the six critical steps to creating the ultimate customer experience. This process consists of a probing analysis of your business model, including:
Deming’s consulting and coaching experience includes working with numerous Fortune 500 companies such as 3M, AT&T, Countrywide Loans, Delta Airlines, Frito Lay and Verizon.
In addition to Deming and Graham, 2x Heisman Trophy winner Archie Griffin will share his thoughts on the parallels between accomplishments on the football field and in our industry, how to maintain the "hunger" for exceeding expectations and being the best at what you do, and lifelong personal development.
The running back played football for The Ohio State University in college and spent seven years in the NFL as a Cincinnati Bengal. He was a leader both on and off the field, despite his modesty. He has said that he reflects the high standards instilled in him by his family: hard work, devotion to excellence and passion--all characteristics that funeral professionals strive to embody every day.
TO OUR 2013 CORPORATE PARTNERS!