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2007 ICCFA University
College of Land Management & Grounds Operations
July 20-25, 2007
University of Memphis
Memphis, Tennessee
Dean: Jeff Kidwiler, CCE
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Additional Colleges:
College of Administration & Management
Cremation Certification Program (College of Cremation Services)
College of Funeral Home Management
J. Asher Neel College of Sales & Marketing
Master's Program
CEO Program
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Download the Registration Form for the Cremation Certification Program
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Friday, July 20
2:00 - 5:30 p.m.
Registration and Check-in
5:30 - 6:30 p.m.
University Reception
6:30 p.m.
University Dinner
Saturday, July 21
9:00 - 10:30 a.m.
Welcome and Introduction
Cemetery Comparisons and Ratios
Jeff Kidwiler, CCE
10:30 - 11:00 a.m.
Break
11:00 a.m. - 12:30 p.m.
Maintenance: Do You Really Get It?
John Bolton, CCE
Would you build a house without consulting a blueprint? Would you bake a cake without looking at a recipe? Do you truly understand that cemetery maintenance is more than cutting grass and digging graves? John Bolton will teach you more than how things are done; he’ll focus on understanding why they are done.
12:30 - 1:30 p.m.
Lunch
1:30 - 3:00 p.m.
OSHA 2007: Are You Ready?
Mitch Rose
We’ll identify cemetery employer responsibilities for meeting OSHA requirements, including a discussion of inspection preparations, violations and penalties, creating a safety and health program, PPE requirements, and the elements of a hazardous communication program.
3:00 - 3:30 p.m.
Break
3:30 - 5:00 p.m.
Interment Process: OSHA’s New Rules
Mitch Rose
The process of interment varies mostly by the sequencing of procedural steps, checks and balances, and the accountability of your employees to perform each. This session identifies the process by sequence order and highlights safe and accurate methods.
Sunday, July 22
9:00 - 12:30 p.m.
MEMORIAL PARK TOUR
Jeff Kidwiler, CCE
Visit a local cemetery and learn firsthand many creative ideas you can take home to your property.
12:30 - 1:30 p.m.
Lunch
1:30 - 3:00 p.m.
Cemetery Master Planning
Christine Hentges, CCE
This course will give you an understanding of land use, both developed and undeveloped. We will discuss options for the fully developed cemetery ("We’re out of room!") as well as techniques that can be effectively employed for planning the development of unused areas within the cemetery.
3:00 - 3:30 p.m.
Break
3:30 - 5:00 p.m.
Cemetery Liability Issues
Shale Lapping
The session will address a broad range of potential liability issues related to cemeteries in general and land management in particular. We'll examine risk and liability in a number of different contexts and from the perspective of various parties. The session will stress disclosures and procedures designed to prevent or mitigate liability. Attendees will be encouraged to share their own liability problems, as well as their near misses.
7:00 - 9:00 p.m.
Annual Sports Tournament
Monday, July 23
9:00 - 10:30 a.m.
Grief: Understanding Your Customers, Your Employees and Yourselves
Katherine Scimmi
Death is inevitable; it is the price we pay for living. Lack of compassion is usually caused by a lack of understanding. Upset families, employees missing work ... why? It is vital that we understand not only the consumer who is grieving, but our fellow employees and ourselves. We will explore our own perceptions, society’s expectations or misconceptions and the realities of grief.
10:30 - 11:00 a.m.
Break
11:00 a.m. - 12:30 p.m.
Developing Hidden Treasures on Your Property
John Bolton, CCE
Small spaces, V-ditches, fence lines ... what are they good for? John Bolton will show you how to turn your neglected spots into money-making treasures.
12:30 - 1:30 p.m.
Lunch
1:30 - 3:00 p.m.
Mission Impossible...
Understanding Sales People
Patrick Downey, CCE
We’ll get an overview of the skills and techniques required to support a sales organization, including sales profiles from testing, support concepts and practices, as well as team-building skills. The course objective is to train non-sales department heads and middle managers to become “partners” with the sales department.
3:00 - 3:30 p.m.
Break
3:30 - 5:00 p.m.
The Art of the Interview and
the Science of Selection
Mike Hays and Jason Widing
Led by one of our profession’s top marketing managers along with a former Disney recruiter, this session will focus on crucial hiring skills, including:
- how to ask meaningful questions
- how to interpret resumes
- how to identify your ideal candidate
- how to follow up on references
- how to conduct second interviews
Tuesday, July 24
9:00 - 10:30 a.m.
Continuous Improvements in Cemetery Operations
Tom Smith
Learn to improve your cemetery operations through new product use, new equipment and new ideas and cost-cutting methods.
10:30 - 11:00 p.m.
Break
11:00 - 12:30 a.m.
Dazzle Your Landscape with Color
and Learn to Prune Like a Pro
Tom Smith
Tom Smith will cover which plants work best in sun and/or shade, low-maintenance and economical plants, which plants look splashy and showy for a long time without requiring a lot of attention, the best time to plant, the best time to water, how to use new products and more. Next, he’ll take a look at how proper pruning can make all the difference to your trees and shrubs. Learn how to apply the right techniques: selective pruning vs. thinning-out pruning; when to prune; rejuvenation pruning to renew an older garden; and tools of the trade.
12:30 - 1:30 p.m.
Lunch
1:30 - 3:00 p.m.
Land Management 101: Why We Are the Most Important Piece in the Puzzle
Jeff Kidwiler, CCE
We’ll put together all we’ve learnedthis week and examine how our responsibilities relate to our companies as a whole.
3:00 - 3:30 p.m.
Break
3:30 - 4:30 p.m.
Internal Relationships
Gary O'Sullivan, CCE
How valuable is it to your organization to have all departments working in harmony? Some experts suggest it is extremely valuable, not only to customer satisfaction, internally and externally, but to your bottom-line profitability. In this session you'll learn the keys to developing effective internal relationships to help you drive a positive, productive organization
4:30 - 5:30 p.m.
Graduation/Reception for Students Completing Four Years
Wednesday, July 25
9:00 - 10:00 a.m.
Students' Forum: Q & A
Jeff Kidwiler, CCE
10:00 - 10:30 a.m.
Diploma and Class Pictures
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