AACS Proceedings of the 40th Annual Convention
Efficient service performed by the leading cemeteries of the country is a subject or much discussion and favorable comment every where.
When efficient service is applied it lightens not only expenses but the efforts of those promoting it. One of the most important benefits of this service is the influence it has on patrons of cemetery and consequently on the labor employed in its upkeep.
You sometimes hear a cemetery superintendent complaining that the public—his lot owners—insist on bringing to the cemetery glass bottles, pickle jars, tin coffee cans and various other things to put flowers on the grave in their lot—now efficient service in immediately after an interment supplying a suitable flower receptacle in this grave for the family to use upon their first visit back to the cemetery, will to a great extent eliminate this practice of lot owners therefore efficient service is the prevailing factor in educating the public as to the proper and appropriate things to use for decorating the graves of their loved ones, as well as to the fact that the cemetery superintendent supplies every service. And, in view of the above facts, prompt and efficient service in a cemetery means the cooperation of lot owners, and protection against a waste of time and labor, reduces the cost of conducting business and creates a savings for all concerned, thereby giving efficient service a double value.
Add all of these benefits of efficient service together and the total saving in money becomes an impressive item and the thought and consolation of operating with efficient service and a good system also becomes an impressive item. And last, but not least it invites business and therefore has a commercial value that is measureable in dollars and cents. In fact, the most valuable thing a cemetery can possess aside from its well kept grounds is a system of prompt and efficient service—a service that is rendered in advance of a request—a service that is rendered only upon request is not the kind of service we cemetery superintendents should be content with if we are to grow more and more efficient in our line. But let us not forget that the existence of an adequate system, efficient service and a specific perpetual care plan does not tend to lessen the demand for good service. In fact, the demand for good service is actually increasing and is by action and deed encouraged by the support and appreciation of the public. Good service will grow in the minds of the public because of the knowledge that by cooperation they are supporting and adding to the enhancement of their own individual plot as well as to the cemetery as a whole. Good service will prompt prosperity and efficiency will create a pleasure in your daily duties that cannot be derived from any other source.
This Association within itself means cooperation among cemetery managers and is the foundation for building up cooperation between the cemeteries and their patrons and without this cooperation and efficient service a cemetery cannot succeed.
From the publication:
AACS - Proceedings of the 40th Annual Convention
October 11, 12 and 13, 1926