Welcome to the ICCFA Wireless newsletter!
If you experience any problems with this HTML version, please let us know. Call 1.800.645.7700.
ICCFA Wireless is a bi-weekly electronic newsletter bringing members of the International Cemetery, Cremation and Funeral Association the latest government and legal, industry and association news. It is available to all ICCFA members current on their dues. Comments, questions and "hot news tips" are welcome. Write to: firstname.lastname@example.org.
ALERT: U.S. Postal Service to Increase Rates on May 11; First Class Stamp Will Cost 44 Cents, Other Rates Affected
The U.S. Postal Service has announced that, effective May 11, the price for a 1-ounce First-Class Mail stamp will increase from 42 to 44 cents. Prices for other mailing services—Standard Mail, Periodicals, Package Services (including Parcel Post), and Extra Services—will also change. ICCFA members using direct mail marketing should check now to determine whether the postal increase will affect their costs.
For more information, including a listing of all the rate increases, go to www.usps.com.
House Bill Would Allow Private Sector Employees to Give Comp Time in Lieu of Overtime Pay
Last week, H.R. 933, The Family-Friendly Workplace Act, was introduced by Rep. Cathy McMorris Rodgers (R-WA) to amend the Fair Labor Standards Act of 1938 (FLSA) by permitting private sector employers to provide compensatory time off in lieu of overtime pay. Currently, only public employers (the government) may use comp time instead of paying overtime wages. H.R. 933 has 13 co-sponsors to date.
In her remarks introducing the bill, Rep. McMorris Rodgers stated that "a study by the Employment Family Foundation found that a significant majority, 75 percent, of workers prefer time off instead of overtime pay, and more than eight in 10 women, 81 percent, prefer to have that benefit as well ... To be clear, the Family-Friendly Workplace Act would not change the employer's obligation under FLSA to pay overtime at the rate of one-and-a-half times an employee's regular rate of pay for any hours worked over 40 in a seven day period. The bill would simply allow overtime compensation to be given—at the employee's request—as paid time off, at the rate of one-and-a-half hours of comp time for each hour of overtime worked, provided the employee and the employer agree on that form of overtime protection. The bill contains numerous protections to ensure that the choice and use of comp time is a decision made by the employee."
What are the chances of H.R. 933 moving forward? All the co-sponsors of the bill are Republicans, and given the significant Democratic majorities in both the House and the Senate, this bill will require bipartisan support. Historically, unions have been hostile to the use of comp time in lieu of overtime pay, which further complicates this bill's chances for passage. The legislation has been referred to the House Committee on Education and Labor. The ICCFA will track this bill and report developments to our members.
Elder Abuse Victims Act is Passed by U.S. House of Representatives
Last Wednesday, the House of Representatives passed H.R. 448, the Elder Abuse Victims Act of 2009, by a vote of 397-25. This legislation has been pending for several years and has generally been supported by the ICCFA. The legislation would establish various elder abuse prosecution and research programs, as well as advocacy grant programs.
Initial drafts of the legislation specifically referred to funeral directors among care providers who could receive training to recognize signs of elder abuse and neglect. The current legislation no longer specifies funeral directors but refers to medical examiners and coroners among those who could receive training.
The bill also requires the Department of Justice, in consultation with the Department of Health and Human Services, to submit a report to Congress (including the Senate Special Committee on Aging) concerning an examination of state laws relating to elder abuse, neglect and exploitation, and laws relating to fraud through mail, telemarketing, or the Internet, among many other provisions. This bill was apparently passed by the House prior to any cost estimate being submitted by the Congressional Budget Office although the language authorizes appropriations of $3 million for the fiscal years 2009 through 2015 for advocacy grants. The bill will now be referred to the Senate for further consideration.
ICCFA University Program Now Online!
Scholarship Deadlines Right Around the Corner; ICCFAYOU Newsletter Requests Your Feedback
The ICCFA University, July 17-22 at the Mid-South Convention Center in Tunica, Mississippi, offers five days of intensive educational programming in six colleges:
- College of 21st Century Services
- College of Administration and Management
- College of Cremation Services
- College of Funeral Home Management
- College of Land Management & Grounds Operations
- College of Sales & Marketing
Among the highlights of this year's program, students who complete the College of 21st Century Services will become certified celebrants and will receive intensive celebrant training from the In-Sight Institute, as well as education on providing exceptional services from renowned educator Alan Wolfelt, Ph.D. Also, students who complete the College of Cremation Services will receive three types of certification: as cremation operators, administrators and arrangers.
For complete details and registration materials, visit www.iccfa.com/education-events/iccfa-university. A printed program will be mailed out to all ICCFA members later this month.
HURRY—ICCFAU Scholarship Deadlines Right Around the Corner!
The ICCFA Educational Foundation will award its second annual scholarship to the 2009 ICCFA University. The scholarship can be used to pay the registration fee, lodging and travel expenses related to attending the University program. The Foundation is a tax-exempt 501(c)(3) charity that supports the association's educational programs. Applicants for the scholarship must be ICCFA members in good standing and employed in the cemetery, cremation and funeral profession for a minimum of two years. For more information and to download a copy of the scholarship application, visit the ICCFA Web site at www.iccfa.com/certifications-awards/scholarship/scholarships. Deadline for submission: February 28, 2009.
Recently, the Central States Cemetery Association made an endowment to the ICCFA Educational Foundation to establish an annual scholarship award to the ICCFA University. Details of the endowment will be forthcoming, but applications for the new scholarship are being accepted through March 15. To be eligible, applicants must work in one of the central states of Arkansas, Illinois, Iowa, Kansas, Missouri, Oklahoma or Wisconsin, and be employed by a cemetery for a minimum of two years. Applicants must be able to attend the 2009 ICCFA University, held July17-22, and may not assign the scholarship award to another person. All decisions of the Central States Cemetery Association Scholarship Committee and the ICCFA Educational Foundation are final. To print out an application, go to www.iccfa.com/certifications-awards/scholarship/scholarships. Deadline for submission: March 15, 2009.
SPOTLIGHT ON THE INDUSTRY'S BEST VALUE!
This year's ICCFA Annual Convention & Expo, April 20-23 at Mandalay Bay Resort & Casino in Las Vegas, Nevada, will be our largest ever, and is the least expensive and most worthwhile industry Convention you'll ever experience. THE INDUSTRY'S BEST VALUE offers you:
Registration fees as low as $410 if you register by March 13. Register now
A host hotel room rate of $149 per night for reservations made by February 28.
The Mandalay Bay usually charges more than $300 per room per night. Act now
to take advantage of this rare opportunity!
The ICCFA Expo
is known as the friendliest and most productive in the industry, with no competing activities during Expo hours and free food and drink
throughout the show. Click here to find out which companies will be on hand to show you the latest products and services available to our industry.
Already more than 265 booths have been sold.
You'll enjoy complimentary admission to several lunches and receptions throughout the Convention.
Funeral directors may earn up to 17 hours of continuing education credit.
Earn your Cremation Arranger Certification at no additional charge. Cremation is the biggest growth market in the industry. Learn how to increase your market share in your hometown. Simply register and attend the one-day program on April 23 to receive in-depth training on how to create unique options for memorialization and how best to communicate them to your clients.
Admission to the Closing Reception and "Surprise Party! Dinner."
Dozens of premier breakout sessions that span the entire cemetery, cremation and funeral service profession, including the "Going Green Symposium"
According to SmartTravel.com, Southwest
, and Virgin America
have been having sales that include Las Vegas, and are likely to offer similar deals for spring airfare. In fact, Southwest just announced today its "Yes You Can"
sale for air travel through May 20. Stay tuned! ICCFA will let you know of other deals it becomes aware of.
You may find the registration form here. Register now to secure this special rate.
|ATTENTION SUPPLIERS: IT'S NOT TOO LATE!
Be part of one of the largest expositions in the industry and be seen by thousands of cemetery, cremation and funeral professionals.
2008 KIP Award Winners Announced
Created by the ICCFA Personalization Committee, the KIP (Keeping It Personal) Awards program honors recipients in four categories: Best Practices/Personal Touch; Innovative Personalized Product (Supplier); Most Personalized Service or Memorial; and Events.
This year's contest drew 22 entries from across the United States and abroad. Communications and marketing professionals from outside the cemetery and funeral service profession performed the judging. Information on all the winners is available on the ICCFA Web site. Applications for the 2009 KIP Awards will be available from the ICCFA in April. The ICCFA congratulates the winners and all who entered the 2008 KIP Awards!
The winners of the KIP Awards for 2008 are as follows:
First Place & Grand Prize Winner
Mount Calvary Cemetery Group
Cheektowaga, New York
In a joint program with the Erie County Veterans Services Department and the County Burial Division, Mount Calvary Cemetery Group's Pine Lawn Cemetery created a program in which honorably discharged veterans who are cremated and cannot afford a proper burial may be buried for free. Mount Calvary staff assists in securing the veteran's granite military marker and arranges for a military forces honor guard and a celebrant if needed.
McKenzie & Blundy Funeral Home & Cremation Centre
Sarnia, Ontario, Canada
McKenzie & Blundy partners with the St. Clair Region Conservation Authority to plant a tree in memory of each deceased customer. Each family receives a sympathy card informing them a tree has been planted, a commemorative tree notice with the obituary of their loved one, a brochure about the McKenzie & Blundy Memorial Forests, an invitation to the annual dedication ceremony and a letter of gratitude for supporting reforestation. In addition, plaques bearing the customers' names are placed on a memorial wall at the funeral home.
Olinger Mt. Lindo Cemetery
Olinger Mt. Lindo Cemetery hosts as an annual 5K race, the Hike for Hospice. Now in its 12th year, the purpose of the event is to raise funds and increase awareness of hospice. The hike begins at Olinger Mt. Lindo Cremation Nature Garden & Mausoleum. Olinger employees assist rest stops, provide a personalized dove release in memory of a loved one and provide goodie bags at the finish line. This year's event had 350 participants and raised more than $10,000 to benefit two hospices.
Speaks Family Legacy Chapels
Speaks Family Legacy Chapels' hosted its Third Annual "Lest They Be Forgotten" Veterans Program at the Harry S. Truman Presidential Library. During the event, a packed auditorium gathered to watch the premiere of "Korea, The Forgotten War," by documentary filmmaker Larry Cappetto. Cappetto had spent two days capturing on film the personal stories of families left behind by fallen veterans. David Speaks served as chairman of the event. The colors were posted by the local American Legion post, and following the film, an American flag that had flown over the U.S. Capitol was presented to a survivor of the only Congressional Medal of Honor recipient from Independence, Missouri. A panel discussion followed. Speaks also sponsored a two-month local public television film series titled "Lest They Be Forgotten."
Most Personalized Service or Memorial
Olinger Highland Mortuary & Cemetery
Known as "the life of the party," David Byerly wanted to go out in style. Olinger Highland Mortuary & Cemetery helped his family arrange a service that included music from Phantom of the Opera, Kid Rock and Motley Crue, along with cigars, Denver Broncos paraphernalia, huge floral displays, skiing and golf equipment and guitars. Byerly's final resting place is a handpainted martini glass that serves as an urn.
Busch Funeral & Crematory Services
Capt. Michael Medders was killed while serving in the U.S. Army in Iraq. The funeral home arranged for video footage to be taken of the processional route to and from the airport and through the town where his father was chief of police. Local news covered the events. The two-hour funeral mass was broadcast via the Internet to Capt. Medders' fellow troops in Iraq and at the Army base where he was stationed in Fort Hood, Texas. More than 3,000 attended his visitation at a local high school while more than 1,500 attended his mass. Over 80 agencies, organizations and communities assisted the funeral home in their efforts.
Miller-Jones Mortuary and Menifee Valley Memorial Park
Veronica Calderon was a member of an equestrian group and an avid horse rider. Following a chapel memorial service, her equestrian troupe presented a "Spanish Walk" march in parade formation, carrying flags and accompanied by a "banda" style brass band and an elaborately dressed vocalist. Charro attire was worn by performers. Her horse performed a "piaffe" dance to say goodbye. Family and friends returned to the reception house and memorial park to enjoy traditional Spanish foods.
Innovative/Personalized Product (Suppliers)
Tributes.com provides a single national resource for online obituaries and memorial tributes that allows families to easily share information about the funeral/memorial services as well as the person's life.
Grand prize winner Mount Calvary Cemetery Group receives a free registration to the ICCFA 2009 Annual Convention & Exposition, April 20-23 at the Mandalay Bay Resort & Casino in Las Vegas, Nevada.
All first place and honorable mention winners will be recognized at the Convention and in ICCFA Magazine, receive discounted registration to the Convention, and are being provided promotional news releases to submit to their local media. We look forward to receiving your award applicaton for next year's competition.
Todd Van Beck Now Blogging on ICCFA Web Site
Will wonders never cease? As Todd Van Beck himself admits, it's a surprise. But the well known author, educator and funeral director has entered the blogosphere at the new ICCFA Cafe.
To read Todd's first post and leave a comment for him, visit http://www.iccfa.com/blogs/todd-van-beck/2009/02/12/todds-blogging-will-wonders-never-cease.
To learn how to start your own blog at the Cafe, visit http://www.iccfa.com/blogs/joe-budzinski/2009/02/13/how-write-blog-post.
The site now also features videos of member testimonials. Check out the following videos:
New OSHA Training Modules Available
The ICCFA is offering three new OSHA compliance videos to help business owners satisfy safety requirements and document training efforts, available in both CD and DVD formats:
Outdoor Work Safety
This program is an overview of the hazards of outdoor work to cemetery personnel including important safety information on hazards such as:
- Heat Stress
- Rodents, Snakes and Insects
- Electrical Safety
- Working in Cold Weather
Confined Work Space
A confined space is a work area that is not designed for continuous occupancy and has restricted entry or exit. This module offers an overview of the risks of working in confined spaces and the precautions that must be taken.
- The hazards of confined work spaces
- What OSHA regulations apply
- Procedures and controls for ensuring safety
- Understanding regulations pertaining to permit-required confined work spaces
If any equipment maintenance is performed at your facility, you must have a lockout/tagout program to protect your employees, and your employees must understand their role in it. This training program informs your employees about critical information, including:
- What lockout/tagout is and why it is necessary
- The steps involved in lockout/tagout procedures
- Requirements for locking/tagging devices
- The various roles employees have in lockout/tagout
Modules include an audio-visual presentation, a user's guide, instructor notes, student handouts, a quiz and completion certificates. Cost per module: $80 for ICCFA members; $95 for non-members.
Two Granite Columbarium Units For Sale
Vermont gray granite columbariums, each with 108 niche spaces available for sale (18 niches per side/4 sided units; 2 sides are double deep). Priced at $39,150/unit plus delivery. WILL NEGOTIATE PRICE! Picture can be viewed at www.wauwatosacemetery.net/wauwatosa_burialoptions.htm. Contact Christine Toson Hentges at 262.367.9991 or email@example.com for further information.
We currently have an opportunity available for a Sales Manager at the largest stand alone cemetery in the Chicago, Illinois market. Interment volume is 850 per year. Incumbent will also be responsible for coordinating pre-arranged funeral sales for 2 locations which collectively provide funeral services for 900 families per year.
As Sales Manager, you’ll manage leads and be responsible for coaching our Sales Staff – acting as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, and sales guideline interpretation. In return, we’ll provide career advancement opportunities, excellent earning potential, and a respectful and professional work environment.
- Develop a well trained sales staff that meets or exceeds established sales quotas, while maintaining the highest ethical standards.
- Provide sales staff with proper training regarding sales techniques, legal requirements, and company products, policies, and procedures.
- Motivate and encourage sales success by generating enthusiasm and excitement and instill a competitive spirit to achieve their personal goals.
- Review and evaluate sales staff performance.
- Hands on, interactive association with all sales counselors in the field and location.
If you qualify, the position offers:
- Outstanding Compensation and Bonus Potential
- Full Benefit Package
- Advancement Opportunities
- Two years successful cemetery sales management experience
- High energy, results oriented and money motivated
Equal Opportunity Employer, M/F/D/V. Qualified candidates please submit resumes to Jay Crawley at firstname.lastname@example.org or contact at 816-228-1190.
General Manager; Licensed Funeral Director
If you are seeking an outstanding opportunity to take charge of a premier funeral operation that offers a great opportunity to personally grow and develop a committed staff, then this is the opportunity you've been searching for.
We are looking for an experienced manager (5 to 7 years experience) to manage this African-American, single location, 375 call funeral home in Akron, OH. This firm enjoys over 50% market share, a strong reputation and solid business foundation. The candidate should possess strong leadership qualities and a passion for customer satisfaction.
We offer a competitive salary, healthcare benefits, 401K, paid vacation and Life Insurance. Compensation also includes a healthy incentive plan tied to customer satisfaction and business results.
Please send your resume along with salary history to Lisa at email@example.com.
Memorial Park Cemetery and Funeral Home (1000+calls Memphis TN), one of the most prestigious combinations in the Mid South, is seeking an experienced sales professional for a key leadership position. This position is easily expected to be a 6 figure income opportunity.
We require recent and verifiable "in field" experience in both Family Service and/or Community Service.
As part of the NorthStar Group, we are a progressive sales company, offering excellent compensation programs and a complete benefits package. We use traditional as well as cutting edge lead development programs to support our sales teams.
If you are a "lead from the front" style of manager with a strong work ethic we should speak. E-mail resume to: firstname.lastname@example.org or phone me at 901-767-8930 ext #1145. All responses will be kept confidential.
Advanced Planning Funeral Director
Earn up to a $25,000+ sign on bonus if you are a top notch Advanced Planning Funeral Director! We will be hiring someone with a proven track record in advanced planning funeral sales. Are you that person? Woodlawn Memorial Gardens located in beautiful Norfolk, VA is a Funeral Home/Cemetery Combo facility. We are expanding our business and looking for a top notch Advance Planning Funeral Director who will be responsible for our advanced planning funeral services. Must have Life & Annuities Insurance Licensure (or the ability to obtain with in a short period of time) and currently be licensed as a Virginia Funeral Director (or the ability to be licensed as one). Must be proficient w/computer and be willing to learn new software. Must be comfortable speaking in front of groups. This is a full-time position that offers competitive pay, excellent benefits including 401k, profit sharing and vacation. For consideration, please e-mail your resume with salary history to email@example.com. (Confidential Inquiries). EOE.
Family Service Counselor
Earn up to a $25,000+ sign on bonus if you are a top notch salesperson with proven cemetery sales experience.
Have you always wanted to live and work close to the beach? Well, it's time to make that dream a reality. Woodlawn Memorial Gardens is located in beautiful Norfolk, Virginia, just minutes from the Virginia Beach Oceanfront. Woodlawn is expanding our sales team by adding more top notch talent. Sales experience must be proven and demonstrated. This is a full-time commissioned opportunity with benefits and high earnings potential. Must have a valid driver's license, be able to obtain a Virginia cemetery sales license, have excellent computer skills, closing skills and the desire to write your own paycheck. For further consideration, please email your resume, with salary history included to firstname.lastname@example.org. (Confidential Inquiries). EOE.
If you are reading this ad you are either looking for a more fulfilling career, are fed up with your current situation, or are unemployed.
Do you enjoy an environment where your efforts have a positive and meaningful impact for your customers? Are you well organized? Do you enjoy training, motivating, and cultivating employee's talents? Is truly helping others an important part of why you go to work every day? If so, then this opportunity may be what you have been looking for.
We are seeking individuals with leadership skills who have past experience in direct sales. Founded in 1910, Stewart Enterprises, Inc. is the 2nd largest provider of products and services in the death care industry. We currently have Sales Director openings in our Midwestern Region markets for a highly motivated individual who has the skills to lead and manage a team of professionals to serve families in our community. The responsibilities of this unique opportunity include, but are not limited to the following:
- Implement and supervise the sales program in such a manner as to achieve and exceed sales goals within established budgets
- Recruit, hire, and train new sales representatives
- Supervise activities of sales representatives to maximize individual and team performance
- Conduct daily meetings with staff to motivate, inform, and educate
- Control and manage the activities and results associated with company generated leads and prospects
- Report weekly and monthly on sales representatives' activities and results and actions to improve performance as needed
- Audit sales proficiency of representatives through regular monitoring of their presentations and sales metrics
- Work with other management personnel in the development of strategies, marketing plans, and budgets as requested
- Produce personal sales as needed for market to achieve sales goals
We offer the following benefits:
- Paid Training
- Health, Vision, and Dental Insurance
- Stock Purchase Plan
- Bonus Programs
- Recognition Programs
- Advancement opportunities
If you believe that you are who we are seeking then forward your resume to: Doug Farrow at email@example.com, 816-353-4936 (office), 816-804-2853 (mobile) or fax resume to 816.353.4059.
Cemetery For Sale
Greenlawn Memorial Gardens of Lafayette, Inc, Lafayette Louisiana, family owned, owner deceased, widow wants to divest of business and adjoining property, approximately 39 total acres with house, office, and storage building, 9+ acres developed, 6 gardens, 6 mausoleums and Babyland, room for funeral home with highway frontage, 77 avg funerals/yr, 30 single and 24 double depth mausoleum inventory and approx. 2270 burial spaces available if double interred, no active pre-need sales program, 300,000 in trust and 20+ acres to develop, Parish population of 208,000 and the fastest growing city in La. is 10 minutes away. Please call Albert Leger @ 1-888-774-6420 or e-mail firstname.lastname@example.org for more information.
Memorial Garden Cemetery For Sale
Price lowered, owner must retire! GREEN HILL MEMORIAL GARDENS in Hopkinsville, KY (area pop. 78,000) is located on Highway 68 (recent 4-lane expansion for growing area). 4500 owner families, 9 Gardens, 18 acres developed, 32 acres reserved, and 110 annual burials (25% of County). Over $700,000 in audited trusts. Mausoleum development recently renovated (250 crypts complete). Private Family Mausoleum.
The only memorial park in the County. Bronze memorial, Lawn Crypt, and Mausoleum sales programs. On-site office buildings and large shops with all burial and maintenance equipment. Staff are experienced in all phases of operations. Strong industrial base. Located on the west side of town on a major highway, towards Lakes area. Ft. Campbell military base is 15 minutes away.
Please call Milton Marshall at 270-887-3549 or e-mail email@example.com for more information. Photos available.
Place your classified advertisement with ICCFA today!
ICCFA Supply Link Allows Easy Buyer's Guide Searching
The ICCFA Supply Link, an online buyer's guide members can use to easily search for products and services from the convenience of their computers, can be accessed directly from the ICCFA home page. The Supply Link offers a "Search" function whereby members can search according to product type or company name and can be limited to a state or to a certain radius distance from a specified city or ZIP code. Users also can narrow their search to include only ICCFA-member companies. Suppliers that are ICCFA members and exhibitors are identified as such in their listings.
ICCFA News Page
The ICCFA News Page takes you to sources throughout the world for industry news and updates. It brings you the most comprehensive selection of funeral service and cemetery news available anywhere, along with frequently updated general news items related to national and world events. The News Page reports the news before anyone else and is one of the most visited page on the ICCFA Web site. Stop in each day and you'll see why.
The 2009 Music Licenses are available for just $248 per property, no additional fees. Covers ASCAP, BMI and SESAC. Any U.S. funeral home, cemetery or related business is eligible for membership as a Music License Member. Licensing directly with the agencies this year would cost nearly $600 per location, so this price—which requires no additional membership fee—is still the lowest available to the industry.
ICCFA members now also have access to an attorney for tax-related questions regarding trust earnings, care fund allocations, capital gains, investments and more. The ICCFA has retained Leslie Schneider, CPA, a tax attorney with Ivins, Phillips & Barker in Washington, DC, for telephone consultations for up to 20 minutes with no obligation. To take advantage of this member benefit, call Schneider at 202.393.7600.
ICCFA Insurance Program
Administered by Alliant Insurance Services, this program allows members to purchase commercial property and casualty insurance -- including general liability, commercial property, automobile liability and physical damage, umbrella liability, professional liability, workers compensation, employee benefits and more -- at rates they probably would not be able to afford on their own. For details, call 1.800.390.9099.
Fraud Prevention & Detection Consultation Service
ICCFA has retained the services of veteran fraud investigator Robert A. Garvey Jr., CPA, CFE, CrFA, CVA, to serve as a consultative resource for members' employee theft and fraud concerns. The new member benefit, the "Fraud Investigation and Deterrence Consultation Service" or FIDCS, will allow members to discuss by telephone any issues or concerns related to suspected fraudulent activity or a desire to put systems and controls in place at their locations to deter such activity. There is no cost to ICCFA members in good standing to utilize this benefit. The number to call is 1.866.649.1902.
Legal Advice on Cremation Concerns
Courtesy of the ICCFA Government and Legal Fund, ICCFA members now have access to pre-paid legal advice on cremation-related issues. Through this exclusive member benefit, the association has retained Poul H. Lemasters, Esq., of Rosenacker & Associates, Ltd., Cincinnati, Ohio. Poul is an attorney and licensed funeral director, and members in good standing may call him at 1.800.221.2889 to discuss cremation concerns for up to 20 minutes at no charge.
FTC 'Red Flag' Compliance Program
ICCFA now offers members a sample compliance program concerning new Federal Trade Commission rules to fight identity theft. To have the program template sent to you, please contact us at 1.800.645.7700.
GPL Compliance Check
Members whose businesses must follow the FTC Funeral Rule's General Price List (GPL) requirements can have their lists reviewed for compliance by attorney Poul H. Lemasters, Esq., without charge. Contact Lemasters at 1.800.221.2889.
ICCFA Credit Card Processing Program
The ICCFA and Applied Merchant Systems of Chicago, Illinois, currently offer members a Credit Card Processing Program with a special low discount rate. This benefit makes it less expensive for cemeteries, funeral homes, memorial designers and related businesses to accommodate customers who wish to pay via credit card. For more information, call 1.800.675.6573.
International Cemetery, Cremation and Funeral Association
107 Carpenter Drive, Suite 100
Sterling, VA 20164
Copyright 2009, International Cemetery, Cremation and Funeral Association