FTC Staff Advises on Third-Party Caskets from Costco

Yesterday, the FTC staff posted a new advisory opinion letter regarding the application of the Funeral Rule to the sale of third-party caskets delivered to funeral homes. Specifically, Universal Casket Co. alleges that it has been encountering problems when delivering caskets purchased by consumers from Costco. FTC staff cited Sec. 453.4(b)(1) of the Funeral Rule to confirm its earlier opinions that the following practices violate the Rule:

1. require a consumer's presence at a funeral home at the time of delivery of a third-party casket;
2. refuse to sign an acknowledgement of delivery of a third-party casket in the consumer's absence;
3. charge a fee for storage of a third-party casket delivered in advance of an at-need disposition; and
4. charge a fee for disposal of the container or packaging in which a third-party casket is shipped.

The standard applied to the funeral home practices is whether they "unreasonably burden a consumer's choice to purchase an item from a third party," according to FTC staff. "It is staff's opinion that the following acts or practices would violate Sec. 453.4(b)(1), if applied exclusively to third-part casket retailers that contact a funeral provider in advance to arrange delivery:

• Refusal to accept delivery of a third-party casket more than a specified number of days in advance of its use;
• Refusal to accept delivery of a third-party casket less than a specified number of days in advance of its use;
• Refusal to accept delivery of a third-party casket during regular business hours except by prior appointment; and
• Refusal to accept delivery of a third-party casket during regular business hours at a particular date and time, unless the provider is unable to receive caskets from any regular supplier at that date and time (e.g., because the provider will be conducting a funeral)." (italics in original)

The FTC staff also discuss whether the funeral provider is required to assist in the unloading of a third-party casket or provide standard equipment (such as a "church truck") to assist in bringing the casket into the funeral home. Finally, the staff discusses whether it is a violation of the Funeral Rule for a provider to disparage the quality of third-party caskets or mislead consumers about the savings available from package pricing discounts. The FTC staff advisory opinion letter can be viewed at http://www.ftc.gov/bcp/edu/microsites/funerals/opinions/opinion10-1.pdf.

ICCFA Contacts State Associations Concerning H.R. 3655, Bereaved Consumers Bill of Rights Act

Last week, the ICCFA send a memo to all of the state funeral directors associations containing a blunt assessment of the likely impact of H.R. 3655, the Bereaved Consumers Bill of Rights Act, should it become law. The legislation is now pending action in the full Energy and Commerce Committee prior to being sent to floor of the House of Representatives for a vote. A similar memo, which has also been sent to the state cemetery associations, was authored by Government and Legal Affairs Chairman Irwin W. Shipper, CCE.

In part, the memo states, "I am taking this unusual step of contacting you directly because we are facing a most unusual bill in the Congress of the Unites States that could change the way we do business and literally put many of us out of business. I am referring to H.R. 3655, the Bereaved Consumers Bill of Rights Act, introduced by Rep. Bobby Rush (D-IL) and recently reported favorably out of his subcommittee of the House Energy and Commerce Committee. So this legislation is on the move!

"H.R. 3655 requires the Federal Trade Commission to establish a "Funeral Rule II" covering all sellers of funeral goods or services, including nonprofit, religious and municipal entities. Even funeral providers currently under the existing Funeral Rule—i.e., funeral homes—would be saddled with new disclosure requirements under this legislation so nobody gets a free ride. However, we are concerned that some of the state funeral directors associations, and the National Funeral Directors Association, have been lobbying in support of this legislation. Unless we're missing something, we believe this advocacy in favor of H.R. 3655 by members of our profession is counterproductive and very harmful. Here's why:

• We have described H.R. 3655 as creating a minefield of relatively minor offenses that are punishable by crushing fines starting at $16,000 per violation. Under the rules of procedure, the FTC would have relatively little discretion imposing the fines, even on the smallest of funeral homes or cemeteries. Truly, the "dead hand of government" at work.
• More troubling, if this legislation becomes law, it would create something that does not currently exist—a statute section in the U.S. Code that specifically regulates funeral homes, cemeteries, crematories, monument builders, and related businesses. As with other sections of the U.S. Code, this could be amended endlessly by the introduction of new legislation by any of the 535 members of Congress, anytime there is a problem with a local funeral home, cemetery, crematory, monument dealer, etc. in their district. Remember, the FTC Funeral Rule is not a federal statute and currently there is no federal statute that specifically regulates our profession. H.R. 3655 would change that."

"We are all consumers and everybody is in favor of consumer protection. That said, we are convinced that H.R. 3655 is a bad bill that would make bad law, then open the floodgates to amendments and expansion in the years ahead.

"Stop for just a minute and estimate the costs to your business should H.R. 3655 become law and the FTC regulates, or in the case of funeral homes, increases the regulation of your business. Add the risk of astronomical fines and the effect all this will have on your bottom line.

"I think you will agree that we must do everything possible to stop H.R. 3655 from becoming law. There are two ways you can help: First, as a state association, please contact the members of your state Congressional delegation by phone or e-mail and tell them that a.) H.R. 3655 is a highly controversial bill within our profession; and b.) you believe the legislation if enacted will cause substantial harm to our businesses with little or no commensurate benefit in consumer protection. Second, please urge your members to contact their respective members of Congress by phone or email with the same two points."

The ICCFA memo concluded by observing, "The time to discover that H.R. 3655 is harmful to your business is NOT after it has been enacted into law. Please take action now. Thank you." A copy of the memo can be viewed on the ICCFA Web site at https://www.iccfa.com/files/HR3655StateFuneralAssnMemo.pdf.

State Supreme Court: Scattering Cremated Remains Does Not Create a Cemetery

Last week, the Virginia Supreme Court ruled that a family cemetery had not been established simply because cremated remains had been scattered on the ground and the affected area was marked off and plaques commemorating the decedents were installed. In the case of Shilling v. Baker, the original owner of the tract of land had his cremated remains scattered on the site in 1949 and named the area, "Baker Cemetery." In subsequent years, the cremated remains of other family members were scattered over the same area. In 1991, the property changed ownership and the new owner permitted relatives of the decedents to visit the site and, in 1999, bury an urn of another family member. However, in 2007 the owner contracted to sell the parcel but the sale was conditioned upon the "Baker Cemetery" being moved 500 feet from its present location.

The family sued the owner to prevent the site from being moved, claiming that as a cemetery it was protected from being disturbed. The owner, citing county zoning ordinances, claimed that a cemetery never existed, that the scattering was performed prior to the enactment of 1984 zoning ordinances requiring a special use permit for a family cemetery, and that the burial of the urn in 1999 was unlawful because it was performed without a special use permit that by then was required by law.

The Virginia Supreme Court held, in a split 4-3 decision, that a "final disposition" by scattering is not comparable to a final disposition by ground burial, mausoleum crypt or columbarium niche. "In sum, interment is more than the scattering of ashes; it requires a permanent and 'final disposal' of human remains. As such, [Virginia] Code Sec. 54.1-2310's definition of cemetery does not encompass land used merely to scatter cremains." In a spirited dissent to the majority opinion, three of the seven justices believed that a family cemetery was established. "Today, this special resting place for the family's loved ones is forever swept away by the majority's view that 'some form of actual burial is required to create a cemetery' under Virginia law... In this case, the holding of funeral ceremonies, the placing of memorial plaques, the scattering of cremains in a specific area, and the continued upkeep and treatment of the areas as the family cemetery, including referring to it as such, all support the conclusion that the ‘Baker Cemetery' is and has been since 1949 a valid cemetery. The text of the court's decision can be viewed at http://valawyersweekly.com/vlwblog/2010/04/15/it's-not-cemetery-unless-it-contains-a-dead-body/.

Great Florida Sales Management Opportunity!
Six Figure Income!
Are you tired of fighting those Northern winters?
We are looking for a talented Sales Manager to run 2 well established, highly respected funeral homes on Florida's Gulf Coast. These businesses have been successfully serving Florida families for over 100 years!

As a selling Sales Manger you will have access to the following:

• A Family Service Presence Serving over 500 Cases Annually!
• Great Direct Mail and Telemarketing Lead Programs!
• National Corporation with Strong Sales Mentality!
• Great Benefit Package with Major Medical and 401K!

This could be your chance to enjoy a fantastic lifestyle while earning a 100K+ income!
Please email your resume to:
Mark Helmintoller, Regional Sales Manager at mhjh2000@aol.com or call 941-474-2413

Sales Management
Recession, what recession? 2009 was by far our best year ever when we achieved a 56% increase in sales versus 2008.

Regional management positions may now be available in your area!

Senior Life Services, a large independent insurance agency operating in 20 states is expanding. Get in on the EXPLODING SENIOR MARKET selling final expense life to seniors. Easy issue, lowest rates, unlimited leads provided to you and your agents weekly. In the current recession many businesses are hurting in the USA and throughout the world, however our business is booming. Thousands of seniors purchase our product each week!

We have regional management positions available in Illinois, Ohio, Louisiana, Mississippi, West Virginia, Arkansas, Missouri, Kentucky, Tennesee, New Jersey, Maryland, Delaware, and Pennsylvania. We are now accepting resumes for these positions.

Requirements include a State Life Insurance License to work, but not to apply. Applicants should have a strong successful Sales Management background in either Life Insurance or Preneed Cemetery/Funeral Sales or the equivalent. You must also have shown a track record of success in both personal sales and Recruiting/Teambuilding.

INCOME POTENTIAL—250K TO 500K+

We offer initial and ongoing training of both management and sales agents. We have an outstanding lead program (unlimited weekly), advance commissions, benefits (disability, death and retirement), annual convention, special incentives and agent & client support.

We are looking for FULL-TIME FLEXIBLE, ADAPTABLE, TRAINABLE individuals
DRIVEN TO SUCEED! CONTACT TAMMY TAYLOR AT 800-548-3249 or e-mail your resume to recruit@senior-lifeservices.com.

Do You Want an Opportunity to Earn What You Are Worth?
Stewart Enterprises is looking for an experienced sales manager with a proven track record of success in combination operations that wants an opportunity to earn what you are worth and not have your income potential capped.

We are currently seeking a sales manager in Little Rock, Arkansas to manage sales for two cemeteries and a funeral home. The successful candidate that will be selected for this position must have:

• at least 3 years experience as a sales manager in the cemetery/funeral business
• a proven track record of hiring and maintaining a stable, productive sales force
• experience managing sales in a combination funeral home/cemetery environment
• experience managing multiple locations in a single market

We offer the following benefits:

• 401(k)
• Complete health package including medical, dental, and vision care
• Bonus Programs
• Advancement opportunities

If you are looking for a company that you can retire from, give Joe Everly a call at 504-265-0370 or e-mail your resume to Jeverly@stei.com. All inquiries will be kept confidential.

Be a Part of "New Acquistions"
We are a Private Company in the process of adding New Businesses to our family of Cemeteries and Funeral Homes.
In preparation of the upcoming closings we find ourselves in need of expanding our Sales Management Team. These are high profile
Businesses in great market areas with unlimited income potential.

If you are a Seasoned Sales Manager and looking for a breath of fresh air, WE OFFER:

• Advance Commissions and Overrides
• Medical
• Dental
• Vision
• 401K Plan
• Relocation Benefit
• Direct Mail Advertising
• Appointment Setters

If you are interested in a confidential interview e-mail your resume with past history to cwrouse@comcast.net.

Funeral Home For Sale—Suffolk County, NY
2 Large chapels convertible to 1 or 3 rooms
Lounge, Prep, Floral & Display Rooms with Casket Lift
6 room live-in or income apartment
Rentable office space attached to building
Parking

Inquire at PFH.LB40@yahoo.com

Easy Extra Revenue Source
Awesome opportunity for Directors to make make additional revenue. While Directors are assisting their clients in getting their affairs in order...what better time to ask them if they have their estate in order? This is a win/win/win opportunity and a fantastic means of generating additional bottom line income for funeral homes and crematoriums.

Our comprehensive Estate Planning package is far more than just a will or trust; and ensures that your client is completely prepared in the event of death or incapacitation. The program is available in all states but Louisiana.

How it works: The Client contacts us by telephone and all pressing questions are answered in plain English. We will hold your Client's hand, so to speak, and make sure they are completely comfortable. Once the documents are prepared, we'll have them drawn up under the umbrella of a top estate planning Attorney in your State. Next, they are bound and shipped to your Client with complete instructions on where to sign and mail each document.

People expect to pay thousands for this service. We are Integrity Life Skills, Salt Lake City, Utah based LLC. We are offering this service at a wholesale price for Funeral home and Crematorium Directors of $595. You should feel comfortable offering this service for anywhere between $795 and $1495 while still delivering tremendous value to your clients.

Go to www.IntegrityLifeSkills.com/EstatePartners or call Kevin @ 866-749-2555.

Consider the Possibilities—Oakbrook Terrace, IL
We are seeking a dynamic Sales Manager to lead a professional sales force in the Oakbrook Terrace, IL area.

As Sales Manager, you'll manage leads and be responsible for coaching our Sales Staff—acting as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, and sales guideline interpretation. In return, we'll provide the most professional training our industry offers, career advancement opportunities, excellent earning potential, and a respectful and professional work environment.

Responsibilities:

• Promote Sales
• Ensure that location sales quotas are achieved
• Recruit sales representatives
• Provide sales staff with proper training regarding sales techniques, legal requirements, and company products, policies, and procedures
• Review and evaluate sales staff performance
• Handle personnel issues and problems
• Conduct weekly sales meetings
• Ensure all contracts/paperwork are completed and returned accurately and in a timely manner
• Work in the field with the sales team (ride with staff on presentations)

If you qualify, the position offers:

• Outstanding Compensation and Bonus Potential
• Professional Training and Materials
• Full Benefit Package
• Advancement Opportunities

Job Requirements/Qualifications:

• Minimum of two years sales experience, preferably six years or more
• Minimum of one year sales management experience

For fastest consideration, send your resume via e-mail to jay.crawley@sci-us.com
OR CLICK HERE TO APPLY.
Equal Opportunity Employer, M/F/D/V

Consider the Possibilities—Arlington Heights, IL
We are seeking a dynamic Sales Manager to lead a professional sales force in the Oakbrook Terrace, IL area.

As Sales Manager, you'll manage leads and be responsible for coaching our Sales Staff—acting as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, and sales guideline interpretation. In return, we'll provide the most professional training our industry offers, career advancement opportunities, excellent earning potential, and a respectful and professional work environment.

Responsibilities:

• Promote Sales
• Ensure that location sales quotas are achieved
• Recruit sales representatives
• Provide sales staff with proper training regarding sales techniques, legal requirements, and company products, policies, and procedures
• Review and evaluate sales staff performance
• Handle personnel issues and problems
• Conduct weekly sales meetings
• Ensure all contracts/paperwork are completed and returned accurately and in a timely manner
• Work in the field with the sales team (ride with staff on presentations)

If you qualify, the position offers:

• Outstanding Compensation and Bonus Potential
• Professional Training and Materials
• Full Benefit Package
• Advancement Opportunities

Job Requirements/Qualifications:

• Minimum of two years sales experience, preferably six years or more
• Minimum of one year sales management experience

For fastest consideration, send your resume via e-mail to jay.crawley@sci-us.com
OR CLICK HERE TO APPLY. Equal Opportunity Employer, M/F/D/V

Funeral Director
Currently Seeking a Licensed Funeral Director in Houston, TX

The Funeral Director is directly involved with client families during their time of need.

• Creates and maintains the Company's premier level of client family satisfaction
• Consistently establishes rapport with client families and develops an understanding of each family situation
• Effectively analyzes needs and proactively communicates appropriate Company service/product options to all client families
• Assumes responsibility for insuring that the services provided to the client family are in accordance with their wishes, while maintaining total compliance with applicable regulations
• Actively participates in community organizations in the areas they are employed
• Supports the location's marketing efforts and functions as a liaison with designated key community members
• As required by business demand, works individually and as a team member to arrange, direct and/or supervise personalized services in a single, or at multiple Company locations
• Depending on location and business demand, may also act as embalmer and/or assist prep room staff
• May assist in training of others
• Anticipates potential problems and effectively resolves customer conflicts to maintain the company's reputation as the funeral provider of choice

Education

• Graduation from accredited mortuary college required
• State Funeral Director license required
• Successful completion of apprenticeship program required
• Two years Associate's degree preferred
• International Funeral Conference Examining Board Certificate preferred
• Embalming license preferred

Experience
Minimum two years funeral service experience required

For fastest consideration, send your resume via e-mail to larry.newsom@sci-us.com OR CLICK HERE TO APPLY. Equal Opportunity Employer, M/F/D/V

General Manager
General Manager needed for Houston, TX Funeral Home/Cemetery Combination Location.

This position is responsible for all activities associated with operations, customers, staff, facilities and financials in the assigned locations. The primary responsibilities of the General Manager role include, but are not limited to the following:

• Manage the daily business operations as if it were your own.
• Achieve the location's annual financial and marketing goals.
• Continuously track the ratio of sales and ensure targets are met.
• Implement new service and revenue enhancement programs to help grow market share.
• Ensure all company operational procedures and policies are implemented and practiced.
• Maintain a motivated and dedicated staff with the skills necessary to service client family needs.
• Select, train and motivate location staff to assure that they create and maintain a premier level of client family satisfaction.
• Practice and promote teamwork among location staff.
• Ensure visitations and services are conducted in a manner that exceeds the expectations of our client families and friends.
• Continuously review processes and procedures to identify areas for training/potential improvement/cost reduction.
• Plan and participate in community events designed to heighten awareness of the location

Job Requirements/Qualifications:

• Bachelor's degree in business is preferred.
• Managerial experience in either a funeral home, cemetery, or combo location is strongly desired.
• High level understanding of all competitors and the demographic patterns influencing location business and market share.

***Successful candidate will hold a Texas Funeral Service License or have the ability to reciprocate their license quickly OR will have extensive cemetery management and sales experience.

For fastest consideration, send your resume via e-mail to larry.newsom@sci-us.com OR CLICK HERE TO APPLY. Equal Opportunity Employer, M/F/D/V

Consider the Possibilities—Kokomo, IN
We are seeking a dynamic Sales Manager to lead a professional sales force in the Kokomo, IN area.

As Sales Manager, you'll manage leads and be responsible for coaching our Sales Staff—acting as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, and sales guideline interpretation. In return, we'll provide the most professional training our industry offers, career advancement opportunities, excellent earning potential, and a respectful and professional work environment.

Responsibilities:

• Promote Sales
• Ensure that location sales quotas are achieved
• Recruit sales representatives
• Provide sales staff with proper training regarding sales techniques, legal requirements, and company products, policies, and procedures
• Review and evaluate sales staff performance
• Handle personnel issues and problems
• Conduct weekly sales meetings
• Ensure all contracts/paperwork are completed and returned accurately and in a timely manner
• Work in the field with the sales team (ride with staff on presentations)

If you qualify, the position offers:

• Outstanding Compensation and Bonus Potential
• Professional Training and Materials
• Full Benefit Package
• Advancement Opportunities

Job Requirements/Qualifications:

• Minimum of two years sales experience, preferably six years or more
• Minimum of one year sales management experience

For fastest consideration, send your resume via e-mail to jay.crawley@sci-us.com OR CLICK HERE TO APPLY. Equal Opportunity Employer, M/F/D/V

Funeral Director—Leader
Currently Seeking a Licensed Funeral Director/Embalmer in Lake Jackson, TX to lead our operations in this NEW funeral home (built on an existing cemetery).

This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. The position could lead to a Location Manager role as soon as the location warrants adding additional licensees. We are already at 75 calls in less than 1 year!

Job Requirements/Qualifications:

• Associate or Bachelor's degree preferred
• Texas Funeral Service & Embalming License (or ability to reciprocate)
• Experienced Funeral Director ready for management opportunity

Check us out and consider what we have to offer for your career. Advanced on-line training resources, career advancement opportunities in the largest organization in our industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality.

Excellent new facilities built on a respected cemetery in this Texas Gulf Coast Community (5 miles to the beach). You'll have access to the very best training and employee resources in the industry.
For fastest consideration, send your resume via e-mail to larry.newsom@sci-us.com OR CLICK HERE TO APPLY. Equal Opportunity Employer, M/F/D/V

Career Opportunity
Combine the reasons you became a funeral director with your entrepreneurial spirit to work for highly respected, independent, local funeral home group in Western Pennsylvania. Seeking a highly motivated, caring professional to step into established pre-need program. Excellent income potential with guaranteed training base, health insurance, professional training and support staff, opportunity for growth, and you control your schedule. Must have Pennsylvania funeral director license and insurance license or able to obtain one. Comprehensive lead generation program (no cold calling!). For a CONFIDENTIAL interview, please call 1-888-922-2292, or e-mail directconnectrc@bellsouth.net.

Separate Yourself from the Pack
NorthStar Memorial Group is a dynamic and rapidly growing collection of the most talented leaders in the industry. Our formula is simple; we have the best people at the best properties in the best markets.

We are seeking Top Producers and Top Sales Managers as we gear up for even greater expansion. We provide all the tools, training, incentives and culture that have resulted in the most prosperous and stable team in the nation.

If you want to position yourself for success, I invite you to come grow with us. Send your resume to Bob March at bob.march@nsmg.com.

Cemetery Director
Active 150+ acres in NYC Metropolitan Area.

Minimum of 8 years full time experience required in administration and all operations inclusive of computers, office skills and systems, records and documentation, sales, fieldwork, and reading maps. Also, candidates must have strong interpersonal and communication skills, and proven business management experiences. Must be able to work well with others, multi task, understand financial and payroll reports, manage staff, communicate and implement company policy and procedures.

Excellent compensation, inclusive of medical and pension benefits.

Please send resume to NYCemConsult@aol.com.

Consider the Possibilities—Atlanta, GA
We are seeking a dynamic Sales Manager to lead a professional sales force in the Atlanta, GA area. This is an opportunity to manage the sales function for a combo in Kennesaw, a cemetery in Roswell and a funeral home in Woodstock.

Apply to today and discover how rewarding it can be to work with us:

• Salary plus performance bonuses
• Attractive benefits
• Continued learning/development/advancement

Requirements:

• Minimum of five years sales experience
• Minimum of three years sales management experience
• Must also be:
  • An excellent recruiter and trainer
  • A person of integrity
  • High energy, creative, and have the ability to motivate

For fastest consideration, send your resume via email to jay.crawley@sci-us.com OR CLICK HERE TO APPLY. Equal Opportunity Employer, M/F/D/V

Consider the Possibilities—Des Plaines, IN
We are seeking a dynamic Sales Manager to lead a professional sales force in the Chicago, IL area (Des Plaines). This is an opportunity to manage the sales function for a cemetery and nearby funeral home.
Apply to today and discover how rewarding it can be to work with us:

• Salary plus performance bonuses
• Attractive benefits
• Continued learning/development/advancement

Requirements:

• Minimum of five years sales experience
• Minimum of three years sales management experience

Must also be:

• An excellent recruiter and trainer
• A person of integrity
• High energy, creative, and have the ability to motivate

For fastest consideration, send your resume via email to larry.newsom@sci-us.com OR CLICK HERE TO APPLY. Equal Opportunity Employer, M/F/D/V

Consider the Possibilities—Rockford, IL
We are seeking a dynamic Sales Manager to lead a professional sales force in the Rockford, IL area. This is an opportunity to assume the reins of an already high performing sales team, not a fixer-upper.
Apply to today and discover how rewarding it can be to work with us:

• Salary plus performance bonuses
• Attractive benefits
• Continued learning/development/advancement

Requirements:

• Minimum of five years sales experience
• Minimum of three years sales management experience

Must also be:

• An excellent recruiter and trainer
• A person of integrity
• High energy, creative, and have the ability to motivate

For fastest consideration, send your resume via email to larry.newsom@sci-us.com OR
http://tbe.taleo.net/NA4/ats/careers/requisition.jsp?org=SCICORP&cws=1&rid=625
Equal Opportunity Employer, M/F/D/V

Immediate Opening—A SOLID PERFORMER!
A solid Company is looking for an Experienced Sales Manager to work with the sales functions of a 300+ burial Cemetery in the Mid-West. Candidate must have experience in cemetery/funeral Sales Management. The ideal candidate would be a team player who understands that recruiting and training of a sales staff is a daily function of management. The manager we select for this high profile position must have a strong work ethic, can multi task, works well with others, can manage people, communicate and implement company policy and procedures.

In return, you will be compensated extremely well and live a quality of life that most only dream about. Medical, Dental, 401K and Life Insurance is only a part of what is available to you. Don't delay, this position will not stay open long.

If you are a candidate looking for such an opportunity please e-mail your resume to rosehillelmwood@aol.com.

Opportunity With Graystone Associates, Inc.
We are hiring a SR Consultant/Account Manager/Facilitator. We are a consulting company to independent funeral homes/mortuaries with clients throughout the United States and Canada. In this position, you will assist your accounts by providing financial, managerial and training support for the Owners and their staff. Seventy five percent of your time will be spent consulting and the other 25% will consist of training. This position requires extensive travel (80%) both in the US and Canada (valid Passport required). To be considered for this position, you must have a minimum of Bachelors or MBA degree and a minimum of 5 plus years of experience in management and account facilitation. You must be able to read and analyze financial documents, have strong verbal and written communication skills, feel comfortable speaking with all levels of employees in a funeral home, comfortable speaking in front of a large group of people, and capable of working independently. You must also be tech savvy and capable
of using MS Word, Excel, PowerPoint and Outlook, etc. Experience as a General
Manager of a Funeral Home or Regional Management responsibilities are highly
desirable. Close proximity to a hub airport essential. Please send your resume, along with a cover letter, including your salary requirements to
terrie@graystoneassociates.com.

Assistant Sales Manager
Seeking Assistant Sales Manager. Must have funeral industry experience. We are looking for an energetic, positive, detail oriented person with good communication skills for a full-time position. Excellent medical, dental & vision benefits, vacation & 401k plan. Extensive management training.

Fax resumes to Liz at (866) 363-3129 or e-mail Liz at lwelch@fairhavenmemorial.com

Mail resumes:
Fairhaven Memorial Park
1702 Fairhaven Ave.
Santa Ana, Ca. 92705
Attn: Liz Welch

Operations Manager
Premier central Orange County mortuary seeking an individual looking for a challenging
opportunity that offers the ability to grow & develop a strong employee staff.

We are looking for an experienced manager with a minimum of 5 years of funeral home management experience, managing an annual call volume of over 700 cases. Candidate should possess strong leadership qualities & a focus on customer satisfaction. CA licensed Funeral Director preferred.

We offer a competitive salary, healthcare benefits, 401k, paid vacation & life insurance.

Please fax your resume to 866-210-7246.

Mail resumes to:
Fairhaven Memorial Park
1702 Fairhaven Ave.
Santa Ana, Ca. 92705
Attn: Liz Welch

Family Service Counselor
We are seeking a motivated, self starting, experienced Funeral Director / Family Service Counselor for our Mission Viejo office location. Duties include promotion of the funeral home through public relations visits along with traditional responsibilities of serving families. Excellent medical, dental, vision benefits, vacation & 401k plan.

Fax resume to Liz at (866) 363-3129 or email to Liz at lwelch@fairhavenmemorial.com

Mail resumes to:
Fairhaven Memorial Park
1702 Fairhaven Ave.
Santa Ana, Ca. 92705
Attn: Liz Welch

Chief Operating Officer
Allegheny Cemetery & Crematory, Homewood Cemetery, Smithfield Cemetery & Rapp Funeral Home

Requirements include: Hands on management of significant
(historic) properties, five years senior management experience, Bachelor degree, strong financial & cemetery sales skills and working with non-profit Boards & experienced staff.

Allegheny Cemetery
Thomas G. Roberts, President

Please send or e-mail Resume & Salary Requirements
for a Confidential response.
4734 Butler Street, Pittsburgh, PA 15201
Ph 412-682-1624 | Fax 412-622-0655
E-mail: tgpr52@hotmail.com

Simply Put... Becoming the Best
Remember the days of creating lead programs and having monies to support it? Rolling out a monthly sales contest? Recognition and award trips to exotic destinations?

At Carriage Services "The Good Ole Days" are NOW!

We are looking for driven, experienced entrepreneurs who can build successful teams for long term growth. The qualified candidate must possess unbridled energy, can energize and inspire, has the edge to make the right and sometimes difficult decisions, and execute results.

Only proven "A" Players need apply; we only have room for the best!

Current Sales Manager opportunity in our Florida market.

For confidential consideration
E-mail or fax resume to:
chuck.horvath@carriageservices.com
713-332-5417 fax
E.o.e/m/f

Excellence in the Removal Procedure: The Manual
How do you explain something that you have been doing for years without leaving out the details to a new employee? This newly revised Removal Manual is finally back and available. There is no other type of publication dedicated to the proper handling of deceased. It is a needed guide for the experienced and one who is new to the funeral business. Every removal is not created equal, each removal is different. Some funeral establishments have used this as their primary operations and procedure manual.

The purpose of the manual is to improve the protocol and the standards of performance. It is created to save the company from litigation and headaches, as a result out of a lack of improperly training of the mortuary staff. This is a practical manual on various types of decedent removals, important risk management issues (such as proper identification, use of PPE's), the dangers of various pathogens present, and understanding OSHA standards.

This newly revised edition is much easier to read and use. This edition is no longer coiled, it is seamed together for endurance and durability. It is our hope, that the ideas and techniques will be deemed useful into the protocol that exist today. What a great addition to funeral service resources.

Reduced Price: $19.95 each
(Please allow 1-2 weeks for shipping)

Please mail check or money order
payable to: Shun Newbern

Shun Newbern & Associates
P.O. Box 1865
Huntington Beach, CA 92647
www.shunnewbern.com
shunnewbern@aol.com

Do You Remember?
Do you remember when telemarketing was going strong; direct mail flowed from a spigot and the sales team acted as one with a common goal in mind. For most those days are nothing but a distant memory, for us it is a way of life and the way we do business.

We thoroughly understand the value of lead flow and the impact it has on developing new sales talent into our industry. Our sales division does not report to any operations, general manager or maintenance superintendent. We report only to the Vice President who is a sales guy.

We are a National Company with one Sales Management opportunity currently available and the position has a great benefit plan too. If you are interested in quality leads, no micro-management and a chance to be among the highest paid Sales Management team in the industry. Then E-mail your resume to memorialparkcemetery@comcast.net and you just might find yourself pleasantly surprised about the opportunity.

Exciting Sales Opportunities!
StoneMor, a leader in the industry, has exciting opportunities for Sales Professionals at many locations.

We boast one of the highest commission rates in the industry and our Sales Managers enjoy triple override bonuses on all location sales after hitting performance goals.

We have excellent benefits including Medical, Dental, Life, Short-Term and Long-Term Disability, and 401K.

We are currently searching for experienced Sales Managers and Sales Counselors in PA, DE and MD. EOE

For more information, please call 877-857-8890 and refer to this ad or send your resume via fax to 215-826-2929 or email it to jobs@stonemor.com. www.stonemor.com

Cemetery Caretaker Superintendent
Cemetery Caretaker Superintendent wanted for 500 burial memorial park in beautiful Fort Lauderdale, Florida.

The Cemetery Superintendent is responsible for the overall appearance and condition of the cemetery grounds. The Superintendent must also demonstrate a commitment to NorthStar's goal of being the employer of choice in the death services industry.

The person chosen for this position will be required to maintain a dedicated staff with the skills necessary to serve client family needs.

This is a salaried position with a range of $40,000 to $45,000 per year, as well as carrying the potential for a production bonus. NorthStar offers a comprehensive benefits package including matching 401K, Health, Life Insurance and other benefits.

Please submit you resume to alan.teal@nsmg.com or call 386-747-1586.

Professionals: Service & Sales with Operations Experience
Are you successful today (or in recent past) in outreach & marketing within diverse communities? Can you quantify & verify with references your past successes? How have you balanced revenue needs with operational integrity? Does your experience include high traditional and moderate to high cremation consumers, and if yes, where, with whom and how?

We are a family run business seeking two people of integrity for two of our markets:

Mississippi Gulf Coast
Eastern Slope, Colorado Rockies

We seek and demand:

• Integrity
• Lead development skills worthy of the 21st century
• Coaching & training of small, expert teams
• Five years minimum successful experience in both funeral and cemetery spaces
• Leadership by works
• Licensed funeral directors are welcome to apply

We Offer:

• A family company seeking quality through talented people
• Compensation that drives positive cash flow for you and the company
• A company to retire with someday
• A suite of benefit opportunities
• Owners that work in the trenches every day with families

Please forward your resume and cover letter to Mark Sadowski at I.amunknown@live.com and include your references. We would like to secure and begin working with you in the beginning of 2010.

Two Cemeteries for Sale
"New" asking price $275,000.00. Franklin, Virginia, and Emporia, Virginia (30 minutes apart); $250,000.00 in receivables, $400,000.00 in trust accounts. Due to owner health issues we are doing a drastic reduction in price. Take advantage of this great opportunity. E-mail inquiries to acc@gamewood.net, or fax to 434.822.1647, or call Gary Hall at 434.250.6121. To view pictures go to www.myspace.com/accinc.

Preneed Sales Manager
New Tacoma Cemeteries & Funeral Home in Tacoma, Washington is looking for a Sales Manager to lead our cemetery & funeral home preneed sales team.

Our ideal candidate has their Washington insurance license and previous cemetery managerial experience leading a sales team. Benefits include salary + commission, medical, dental, vision, vacation, sick and 401K plan. Please e-mail resume to: patty@newtacoma.com or contact Jack Harding at 253 564-1311.

Sales Manager, Family Service Division Managers and Field Force Division Managers
GRS is growing again!

Gibraltar Remembrance Services is on the grow again and we are looking for a Sales Manager, Family Service Division Managers and Field Force Division Managers for new location in the Midwest and expansion of our Seattle operations of the USA.

Our Sales Managers and Division Managers ALL earn in excess of $100,000. Some exceed that mark handsomely.

We are looking for a track record of:

• Strong Leadership Skills
• Aggressive Work Ethic
• Integrity
• Vision (ability to identify opportunity and sell the vision)
• Ability to Recruit and Train a Large Sales Team
• Experience in lead development
• Consistent Performance and Growth

We Offer:

• Best Compensation Plan in the Profession
• Full Line of Fringe Benefits including 401K with Company Match
• A Preneed Sales Driven Corporate Philosophy
• Opportunity for Career Advancement
• Effective Sales and Training Materials
• Relocation Program

For more information in an informal and confidential chat call Gary Osborne at 713-702-2886 (cell) or send a brief e-mail to GOsborne@RemembranceSvcs.com. I do not need a formal resume but a brief work history or comments about what you are seeking would be helpful to our discussion.

For Sale
Perpetual care cemetery, located approximately eighteen miles northwest of Fort Worth, Texas.

Includes:

• 10 acres dedicated land with approximately 4,000 spaces available
• Approximately 25 additional adjacent acres
• Mausoleum/ chapel/ office building
• Maintenance and storage building
• 2 tractors, one with 36" backhoe
• 10 X 6 dump trailer
• Zero turn mowers and miscellaneous equipment
• Perpetual care trust fund fully funded and continues to receive #1 audit rating from the Texas Banking Commission.

Asking Price: Open
Contact Betty Haas at bjh@citbroadband.com for more details or information.

Sales Manager
We are looking for a selling sales manager who has a pro-active approach for pre-need mausoleum sales, is capable of establishing community awareness in the surrounding communities of the cemetery, as well as establish mutual business relationships with area professionals to service residents on a broader spectrum of needs. Daily and weekly responsibilities require the sales manager to meet and counsel area families regarding the advantages of preplanning, in addition to assisting with the on-site training and motivation of sales counselors in order to grow the number of pre-need sales for their cemetery.

RESPONSIBILITIES:

• Hands on sales approach
• Motivate and encourage a healthy competitive spirit
• Earn a six figure + income

REQUIREMENTS:

• 2 years successful cemetery sales management experience
• High energy, results oriented

Visit our Web site to see the country's most beautiful and sought-after mausoleums! All responses are kept confidential.

Contact Jill Baum, Memorial Properties, 1.888.662.9600
E-mail your resume to Memprop@aol.com
www.MemorialProperties.com
Opportunities available in Savannah, GA and NJ

Combination Locations: Funeral Home/Cemetery; Sales Managers
Our top Sales Director/Managers easily earn six figures annually. We are looking for a highly motivated individual who can lead and manage a team of trained professionals.We currently have Sales Director positions available in the Midwest Region If you are seeking a career with a future, we offer the following:

• Outstanding Compensation Package including a base salary
• 401K / Profit Sharing
• Complete Health Package including Medical, Dental & Vision care
• Limited travel

Interested persons should e-mail dfarrow@stei.com or call Doug Farrow @ 816.353.5091.

Responsibilities include the following:

• Implement and supervise the sales program in such a manner as to achieve and exceed sales plans with established budgets.
• Recruit, hire and field train new sales counselors.
• Supervise activities of established and new sales counselors and managers to secure sales goals, maximize individual performance and maintain established minimum achievement levels.
• Conduct sales meetings daily with full staff with the objectives of educating, informing and inspiring through participative involvement.
• Control distribution and follow-up of company generated sales opportunities (leads) (call-ins, walk-ins, reply cards from mailings, reload card assignments, etc.) and prepare reports showing results achieved on any and all such leads on a weekly/monthly basis.
• Audit sales proficiency and quality by periodic review of each counselor and manages complete sales presentation. Such review should also assure that the company "story" is being told in an honest and accurate manner consistent with the company's service philosophy.
• Assist sales personnel to learn and maintain an acceptable level of In-field activity by periodic review of such activity.
• Maintain a level of personal sales activity necessary to achieve established personal production goals.
• Perform related duties as required.

Job Requirements

• Minimum High School Diploma or equivalent -- Some College Preferred!
• Valid Driver's License
• 2 yr Previous Cemetery Sales Management experience a must
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi-task and set priorities
• Must be able to manage his/her own time and organize each day's activities without constant supervision

General Manager; Licensed Funeral Director
If you are seeking an outstanding opportunity to take charge of a premier multiple location funeral business that offers a great opportunity to personally grow and develop a strong employee staff, then this is the opportunity you've been searching for.

We are looking for an experienced manager with at least 5 to 7 years experience managing multiple locations with a minimum annual call volume of 1500 call to manage this multiple funeral home operation in Riverside County, CA. Candidate should possess strong leadership qualities and a focus on customer satisfaction.

We offer a competitive salary, healthcare benefits, 401K, paid vacation and Life Insurance. Compensation also includes an incentive plan tied to customer satisfaction and business results.

Please send your resume along with salary history to Lisa at Ldstreiff@comcast.net.

Memorial Garden Cemeteries for Sale
My name is Milton Marshall, and I am the sole owner of two Memorial Garden cemeteries for over 36 years. I am 75 years old and I am ready to retire! The properties are conveniently located only 35 minutes apart, one in Hopkinsville, Kentucky and the other in Clarksville, Tennessee. I am presenting these cemeteries for sale to professional individuals or companies that will continue to serve these communities while achieving their own business goals.

Thank you for visiting this site: www.cemeteryforsale.com

You are welcome to contact me by e-mail or phone:
Milton Marshall
milton@cemeteryforsale.com
270-887-3549

Place your classified advertisement with ICCFA today!

• ICCFA Wireless classified ads cost $80 and must be prepaid.
• Ads run in two consecutive issues, and include free placement on the ICCFA Web site for four weeks.
• Ads include a link to the company Web site and/or e-mail at no charge.
• Ads with a box number for confidential reply are available for an additional $15.
• Ads must be no longer than 250 words.
• ICCFA reserves the right to limit the number of ads per issue on a first-come, first-served basis.
• All advertising is subject to the publisher's approval; advertisers assume liability for all content of advertisements printed and for any claims arising therefrom against the publisher.

  For more information or to place an ad, contact Rick Platter at rickp@iccfa.com or call 800.645.7700. See more classified ads at www.iccfa.com/classifieds.

ICCFA Supply Link Allows Easy Buyer's Guide Searching
The ICCFA Supply Link, an online buyer's guide members can use to easily search for products and services from the convenience of their computers, can be accessed directly from the ICCFA home page. The Supply Link offers a "Search" function whereby members can search according to product type or company name and can be limited to a state or to a certain radius distance from a specified city or ZIP code. Users also can narrow their search to include only ICCFA-member companies. Suppliers that are ICCFA members and exhibitors are identified as such in their listings.

Discounts at FuneralReview.com and Dignity University
The ICCFA has partnered with FuneralReview.Com to provide online continuing education at a discount for members. Founded in 2002, FuneralReview.Com is North America's largest provider of online continuing education courses designed specifically for funeral directors, embalmers and preneed counselors. ICCFA members are being provided a code for use in obtaining a discount on the site's funeral courses.

All funeral courses at FuneralReview.com are approved by the Academy of Professional Funeral Service Practice. ICCFA members in good standing can log in using a special code to receive a discounted price on the funeral service courses. If you have not yet received your code or have misplaced it, call the ICCFA at 1.800.645.7700. For more information, visit www.funeralreview.com.

The ICCFA also offers low-cost online training on a variety of OSHA topics through a partnership with Dignity University. To access the 23 OSHA courses, visit http://online.ecampustraining.com/Dignityu/.

ICCFA News Page
The ICCFA News Page takes you to sources throughout the world for industry news and updates. It brings you the most comprehensive selection of funeral service and cemetery news available anywhere, along with frequently updated general news items related to national and world events. The News Page reports the news before anyone else and is one of the most visited page on the ICCFA Web site. Stop in each day and you'll see why.

Music Licensing
The 2009 Music Licenses are available for just $248 per property, no additional fees. Covers ASCAP, BMI and SESAC. Any U.S. funeral home, cemetery or related business is eligible for membership as a Music License Member. Licensing directly with the agencies this year would cost nearly $600 per location, so this price—which requires no additional membership fee—is still the lowest available to the industry.

Tax-Related Questions
ICCFA members now also have access to an attorney for tax-related questions regarding trust earnings, care fund allocations, capital gains, investments and more. The ICCFA has retained Leslie Schneider, CPA, a tax attorney with Ivins, Phillips & Barker in Washington, DC, for telephone consultations for up to 20 minutes with no obligation. To take advantage of this member benefit, call Schneider at 202.393.7600.

ICCFA Insurance Program

Administered by Alliant Insurance Services, this program allows members to purchase commercial property and casualty insurance—including general liability, commercial property, automobile liability and physical damage, umbrella liability, professional liability, workers compensation, employee benefits and more—at rates they probably would not be able to afford on
their own. For details, call 800.390.9099.

HR Law Benefit
Through an unprecedented new benefit program, ICCFA members can now access free legal consultations regarding labor relations, human resource management and employment law. Attorney Michael Pepperman of the Labor Relations and Employment Law department at Obermayer Rebmann Maxwell & Hippel LLP (ORM&H), is available to address questions on topics ranging from hiring and firing, to employee privacy and workplace violence, to wages and hours, to equal employment opportunity and wrongful discharge issues. Michael Pepperman, Esq., has spoken on labor and employment issues at several ICCFA conferences and regional industry meetings. To take advantage of this benefit, please call 215.665.3032.

ICCFA Introduces New Sales Training Programs
ICCFA introduces new sales training programs by sales trainer and professional speaker Gary O'Sullivan, CCE. O'Sullivan's two latest products include a 10 DVD Series—The Power to Sell Preneed, and a training support system called the GoSell System. Both products provide sales managers with tools and training strategies that will help them to strengthen and motivate their teams. For more details or to place an order, call the ICCFA at 800.645.7700.

ICCFA Internet Expo
The ICCFA Internet Expo is the largest online exposition in the cemetery and funeral service industry. Cemetery and funeral home owners and operators will find 300+ providers in more than 100 product and service categories. Exhibit space is provided as a free, exclusive benefit to all ICCFA supplier and professional members. Check it out today!

Fraud Prevention & Detection Consultation Service
ICCFA has retained the services of veteran fraud investigator Robert A. Garvey Jr., CPA, CFE, CrFA, CVA, to serve as a consultative resource for members' employee theft and fraud concerns. The new member benefit, the "Fraud Investigation and Deterrence Consultation Service" or FIDCS, will allow members to discuss by telephone any issues or concerns related to suspected fraudulent activity or a desire to put systems and controls in place at their locations to deter such activity. There is no cost to ICCFA members in good standing to utilize this benefit. The number to call is 866.649.1902.

Legal Advice on Cremation Concerns
Courtesy of the ICCFA Government and Legal Fund, ICCFA members now have access to pre-paid legal advice on cremation-related issues. Through this exclusive member benefit, the association has retained Poul H. Lemasters, Esq., of Lemasters Consulting in Cincinnati, Ohio. Poul is an attorney and licensed funeral director, and members in good standing may call him at 513.407.8114 to discuss cremation concerns for up to 20 minutes at no charge.

FTC 'Red Flag' Compliance Program
ICCFA now offers members a sample compliance program concerning new Federal Trade Commission rules to fight identity theft. To have the program template sent to you, please contact us at 800.645.7700 or rfells@iccfa.com.

GPL Compliance Check
Members whose businesses must follow the FTC Funeral Rule's General Price List (GPL) requirements can have their lists reviewed for compliance by attorney Poul H. Lemasters, Esq., without charge. Contact Lemasters at 513.407.8114.

International Cemetery, Cremation and Funeral Association
107 Carpenter Drive, Suite 100
Sterling, VA 20164
1.800.645.7700
703.391.8400
Fax: 703.391.8416
www.iccfa.com

Copyright 2010, International Cemetery, Cremation and Funeral Association