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International Cemetery & Funeral Management
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September
Table of Contents |
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Features
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| 8 |
Sales Counselor Retention: How to Throw a Wrench in Your Revolving Door Having trouble keeping staff? Maybe it's time to revamp your training program, by Kenton W. Davis |
| 12 |
Detecting and Preventing Fraud Think employee fraud can't happen at your cemetery or funeral home? Think again! by Robert A. Garvey Jr., CPA |
| 16 |
The Next to the Last Word on Y2K Cemeteries and funeral homes must do more than simply ensure their computers are ready for the millennium bug, by Fred Miller, CCE |
| 20 |
Succession Planning: Keeping the Tax Man at Bay How to structure the sale of your cemetery or funeral home to minimize or eliminate taxation, by Dale L. Rollings |
| 24 |
Sculpture of the Spirit Forest Lawn Cemetery celebrates 150 years of operation with an impressive outdoor sculpture exhibit |
| 36 |
ICFA Fall Management Conference Program A look at what's in store for attendees at this year's conference, November 3-7 in Scottsdale, Arizona |
Columns
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| 4 |
Editor's Letter Growing up in a small town, by Linda Acorn |
| 6 |
Washington Report FTC receives public comments on Funeral Rule review, by Robert M. Fells, Esq. |
| 28 |
Women's Forum Wood features: Warm and welcoming, by Lisa Pickel |
| 34 |
ICFA News Scenes from the 1999 ICFA University |
| 44 |
Meet Your Board Member A Q&A with ICFA Director Cynthia A. Thompson |
| 46 |
Question of the Month When new acquaintances ask where you work or what you do for a living, what do you find is a good way to introduce them to our industry? |
Departments
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| 7 |
Letter to the Editor |
| 33 |
Arts Showcase |
| 48 |
Industry Update |
| 49 |
Corporate News |
| 50 |
People |
| 52 |
Supply Line |
| 54 |
Calendar |
| 56 |
New Members |
| 59 |
Classifieds |
| 60 |
Index to Advertisers |
