The Department of Homeland Security Invites You to Join a FREE Webinar
and FREE Town Hall in a City Near You
We invite you to join TSA in our next FREE webinar segment: “Certified Cargo Screening Program: Easier than you may think.”
The 100% screening mandate effective August, 2010 will impact the entire air cargo supply chain. If you don’t screen your own cargo, someone else will. TSA’s voluntary CCSP allows you to make a decision that best fits your business model. Certification is facility-based, and is easier than you may think. Join thewebinar to ensure your business is prepared for the August deadline, and find out how TSA can help you.
This webinar will discuss
·How 100% screening may affect your business
·Steps to completing CCSP certification
·Key benefits to joining CCSP and performing in-house screening
How to access the webinar
To participate in this webinar, you will need to view the presentation online and also listen to the audio by participating in a conference call.
Join TSA at a Town Hall in a City Near You. Click hereto register.
Meet us. Ask questions. Join the Certified Cargo Screening Program.
·Austin, TX (3/17)
·Chicago, IL (6/2)
·Dallas, TX (4/21)
·Houston, TX (2/24)
·Los Angeles, CA (6/16)
·Miami, FL (2/17)
·Minneapolis, MN (5/19)
·Pittsburgh, PA (3/24)
·Rochester, NY (4/14)
·St. Louis, MO (3/11)
·San Francisco, CA (4/28)
·Seattle, WA (4/7)
·White Plains, NY (3/3)
Town Hall and Webinar details will be sent to meeting registrants by email prior to each event. We are affording the opportunity for certified entities to participate in our public outreach activities. If you are interested, please let us know.
Canceled Town Halls – We regret to inform you that a small number of previously-scheduled Town Halls have been canceled due to limited response: Philadelphia (5/5), Salt Lake City (5/12), Denver (5/26), Detroit (6/9), Kansas City (6/23), Atlanta (6/30), Boston (7/7), and New York (7/14). We apologize for any inconvenience this may have caused.
If you experience any problems with this HTML version, please let us know. E-mail lindab@iccfa.com.
ICCFA Wireless is a bi-weekly electronic newsletter bringing members of the International Cemetery, Cremation and Funeral Association the latest government and legal, industry and association news. It is available to all ICCFA members current on their dues. Comments, questions and "hot news tips" are welcome. Write to: hq@iccfa.com.
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Congressman Calls For Federal Regulation in the Wake of Burr Oak Cemetery Scandal
On July 27, Rep. Bobby Rush (D-IL) held a field hearing in Chicago of the House Energy and Commerce Subcommittee on Commerce, Trade and Consumer Protection. Rep. Rush chairs the subcommittee and the hearing was called to receive testimony from families whose loved ones' graves may have been illegally disinterred at Burr Oak Cemetery, in Alsip, Illinois. Four cemetery employees were charged and the Cook County Sheriff has estimated that as many as 300 graves, and perhaps more, in the cemetery may have been affected. The accused are alleged to have disinterred the graves, placed the remains in a mass grave, and then resold the grave spaces. The cemetery is owned by a company called Perpetua, Inc. The investigation has attracted national attention and calls for the federal regulation of cemeteries (check the Industry News Page on the ICCFA Web site for related news stories).
Among others, representatives from the Federal Trade Commission and the Illinois Cemetery and Funeral Home Association testified at the subcommittee hearing. In questioning whether new laws are needed, the FTC pledged to work with the Energy and Commerce Committee and pointed out that the Commission already has jurisdiction over cemeteries under Section 5 of the FTC Act. The Commission's testimony echoed many of the points that ICCFA has made over the years and can be viewed at http://ftc.gov/os/testimony/090727funeraltestimony.pdf. The cemetery has been placed under a receivership through a volunteer from the Catholic Archdiocese Cemeteries of Chicago, and has been rededicated in a special ceremony by a variety of clergy representing different faiths. The cemetery was expected to reopen by August 1.
Over the past two weeks, the ICCFA has had discussions with House Energy and Commerce staff, FTC staff, the Cook County Sheriff's Office, many media outlets, and the Illinois Cemetery and Funeral Home Association. The ICCFA will be filing post-hearing comments with the Subcommittee and will be involved in follow-up activities. Although the investigation at Burr Oak is ongoing, the following points can be made:
1.) The alleged misconduct at Burr Oak is a highly isolated and shocking event. Some reports claiming that these illegal disinterments "are not isolated events" are at best confusing acts where third parties broke into a cemetery to vandalize graves.
2.) Cemeteries' main function is to maintain graves, not to plunder them. There are means to legally disinter remains, including where a cemetery has mistakenly placed the remains in the wrong grave. However, the misconduct alleged at Burr Oak conforms to none of these legal and authorized means of disinterment.
3.) The alleged acts violate a number of existing laws, including the desecration of a grave, mishandling of human remains, fraud (reselling graves already sold), and the potential infliction of emotional distress on the families affected.
4.) Graves are legally protected and violators should be prosecuted to the full extent of the law. The ICCFA model guidelines for state laws and regulations contain recommended practices for cemetery management including authorized disinterment. The guidelines may be viewed under the "Government/Legal" section of the ICCFA Web site.
At the conclusion of the Chicago hearing, Rep. Rush said he wanted to propose meaningful federal legislation to better protect consumers and to protect gravesites. The ICCFA Government and Legal Affairs Committee is developing proposals for the Energy and Commerce Committee to consider.
UPDATE: 'Known Shipper' Requirements Effective August 1—No Further Extensions Granted by TSA
The Transportation Safety Administration (TSA), an agency of the Department of Homeland Security, requires that any entity (i.e., a funeral home) that ships human remains by air within the United States and its territories will NOT be allowed to ship after August 1, 2009, unless it has registered as a "Known Shipper." The original deadline was July 1. Registration should be made directly with each airline and shippers must register with each and every airline that may be used in the future. There is no requirement to use the airline and each airline has its own format and fees. Most importantly, there is a reported backlog to process Known Shipper applications, so affected members who have not at least applied as a Known Shipper should start the process immediately. These regulations are mandatory and enforced by the TSA.
Last week, the TSA circulated additional information regarding the Known Shipper program and the upcoming screening requirements that will become effective in August 2010. The information can be viewed by clicking here. Also, questions about the Known Shipper program can be directed to ICCFA general counsel Bob Fells at rfells@iccfa.com.
Federal Red Flag 'Identity Theft' Rule Enforcement Delayed until November 1
The Federal Trade Commission announced last week that it was postponing the enforcement of the new federal Red Flag Rule that requires businesses to implement a written program for the prevention and detection of identity theft to November 1. The original effective date had been August 1. The ICCFA continues to offer our members a sample Red Flag compliance program at no charge. Contact General Counsel Bob Fells at rfells@iccfa.com to obtain a copy.
During the next three months, the FTC states that it will educate businesses about whether they are covered by the rule and what they need to do to comply. (See http://ftc.gov/opa/2009/07/redflag.shtm). Generally, if a business only accepts credit cards as a payment for goods and services, they are not covered. However, if a business accepts multiple installment payments or helps customers fill out a credit application they may come under the regulations. All members are urged to check the FTC Web site for frequently asked questions that address issues in regard to the rule's coverage. (See http://ftc.gov/bcp/edu/microsites/redflagsrule/faqs.shtm#B).
Take the Next Step! ICCFA members and Convention attendees are known as an entrepreneurial group who are willing to share their knowledge and best practices for the good of the industry. If you have expertise in a particular area of the cemetery, cremation and funeral service industry, this is your opportunity to give back.
This year, we are introducing a new concept in educational programming. Because too often a single workshop merely scratches the surface, in 2010 we'll focus on issues critical to our attendees' businesses and drill deeply into each. Among the topics we are most interested in are event planning, pet loss services and marketing, technology, green funerals and burial, and ways to enhance a company's "edge" in the local market.
The 2010 program will also include a variety of additional topics such as sales and marketing, embalming, cremation services, and a full range of business management issues, so if you think you have something valuable to share, please be sure to submit a proposal.
Proposals are due to ICCFA by August 15. Guidelines are as follows:
1. Include your name, title, company name, address, phone, fax and e-mail.
2. Include a description of your session (approximately 100 words). Session descriptions should name at least two or three specific skills, techniques or ideas the attendee will take away from the session. We are most interested in sessions that share concrete, proven techniques and programs, as opposed to theory or opinion.
3. Include a brief bio regarding your experience and qualifications within the industry as well as any speaking experience you may have.
4. Include information on which areas of our profession are the intended audience, e.g., cemetery owners and managers, funeral home owners, funeral directors, sales managers, etc.
5. Let us know how long you anticipate your presentation will take. In addition to full-length sessions and workshops, we are interested in shorter presentations that can be combined to form panel sessions.
6. Indicate what types of audio/visual aids you will use, if any.
7. Include a list of anticipated handouts.
8. Note that we ask that speakers refrain from speaking about prices or other issues subject to antitrust legislation. In addition, we ask that speakers refrain from overt promotion of their own products/services.
We typically receive many more proposals than we can fit into the program. The committee has to choose among many excellent proposals, so please be sure to follow these guidelines and to clearly explain the value proposition for attendees (#2 above). Please submit your proposal by August 15 to Linda Budzinski via fax to 703.391.8416. Questions? Call 1.800.645.7700.
Book Your Hotel, Flight Now for the Fall Management Conference
Even if you have not yet decided to attend to the conference, please click here to complete the Financial Tactics Survey. It takes less than a minute! Results will be announced at the Fall Management Conference.
The 2009 Fall Management Conference will be held October 7-10 at the luxury Renaissance Hotel, Washington, DC. Book your hotel room now at the deeply discounted rate of $279 per night by calling 1.800.468.3571 and requesting to be included in the ICCFA room block. The hotel reservation deadline is September 14. After that, the hotel rate will increase to $509. A deadline extension is not guaranteed and nearby hotels are sold out.
The Renaissance Washington, DC Hotel: An Urban Oasis The Renaissance Washington, DC Hotel is located in the heart of downtown, is uniquely positioned at the crossroads of the vibrant Chinatown/Gallery Place, Mount Vernon Square/Convention Center and Penn Quarter neighborhoods, and just a short walk to the National Mall, the Smithsonian Institution, Verizon Center, Capitol Hill, monuments and attractions.
The hotel offers stunning views of Washington and hosts an Aura Spa, VIDA Fitness Center, Bang Salon, a full-service business center and 14 concierge levels with breakfast, hors d'oeuvres and beverages.
Bring your family, extend your stay and take in all that the nation's capital has to offer. Take a photo tour of the hotel by clicking here.
Book Your Flight While the Discounts Last
United just launched a worldwide sale on all flights to/from DC and Baltimore. This new sale is United's first of the year that features travel into November, and fares have been reduced to as low as $49. The sale ends this Friday, August 7.
Sample fares from Washington, DC (each way):
- New York City: $49
- Detroit: $78
- Chicago: $93
- El Paso: $97
- San Jose: $110
- Florence: $261
This year's sessions focus on executive-level management, business leadership and human resource topics presented by thought leaders from both inside and outside our industry. Some program highlights include:
A behind-the-scenes tour of Arlington National Cemetery and a luncheon at the Women In Military Service For America Memorial, made possible by Matthews International. The ICCFA will lay a wreath at the Tomb of the Unknown Soldier before the tour.
Business leadership analyst and author Alan Deutschman will offer research and insight on how to "Transform Your Corporate Culture" to help your organization reach its full potential.
A special two-part panel discussion on "Succeeding in Tough Economic Times" will examine how a cross-section of funeral service, cemetery and cremation executives are handling today's operational and marketing challenges. During these sessions we'll reveal the results of our Financial Tactics Survey and provide extensive opportunity for Q&A and idea sharing.
Batesville vice president of human resources Anthony Casablanca will share his expertise on how to become "union resistant" through effective employee management and development practices.
Irwin Shipper and his panel of legal and regulatory specialists will report on their meetings with members of Congress, provide the latest updates on changing regulations and recommend strategies to make compliance work for you.
The Buchanan Group's vice president of sales Jon Shults will provide insights into his company's business philosophy as a market leader running not only 14 funeral homes and eight cemeteries, but also two community centers, a cremation center, a pet cemetery, a financial services business, a Catholic cemeteries association and an online memorial service.
Deutschman Transform your corporate culture
Shults Moving your
company forward
Casablanca How to become "union resistant"
Complete conference program, hotel reservation and registration materials are available at www.iccfa.com.
Thank you to our sponsors:Batesville Casket Company; Carriage Services, Inc.; Cold Spring Granite; Forethought Financial Group; Gibraltar Remembrance Services; Keystone Group Holdings, Inc.; Matthews International Corporation; Service Corporation International; Stewart Enterprises; StoneMor Partners LP; Trigard.
SUPPLIERS: There's still time to become a sponsor and support the Management Conference that attracts the top decision makers in the industry—A PRIME OPPORTUNITY! To become a sponsor, contact Nadira Baddeliyanage at nadira@iccfa.com or 800.645.7700.
ICCFA Adds Three New Modules to OSHA DVD Training Program
The ICCFA, in partnership with TechneTrain, is offering three new OSHA compliance training modules to help cemeteries, crematories and funeral homes satisfy their safety requirements and document training efforts. Each of the following is available in both CD and DVD formats:
Outdoor Work Safety
This program is an overview of the hazards of outdoor work to cemetery personnel including important safety information on hazards such as:
heat stress
rodents, snakes and insects
pesticides
electrical safety
working in cold weather
Confined Work Space
A confined space is a work area that is not designed for continuous occupancy and has restricted entry or exit. This module offers an overview of the risks of working in confined spaces and the precautions that must be taken:
the hazards of confined work spaces
what OSHA regulations apply
procedures and controls for ensuring safety
understanding regulations pertaining to permit-required confined work spaces
Lockout/Tagout
If any equipment maintenance is performed at your facility, you must have a lockout/tagout program to protect your employees, and your employees must understand their role in it. This training program informs your employees about critical information, including:
what lockout/tagout is and why it is necessary
the steps involved in lockout/tagout procedures
requirements for locking/tagging devices
the various roles employees have in lockout/tagout
The three new CDs/DVDs bring the total number of sessions to 14. Also available are:
Gravesite Safety
Bloodborne Pathogens
Formaldehyde
Personal Protective Equipment
Facility Design and Emergency Planning
Occupational Noise Exposure
Recordkeeping
Hazard Communication
Machine Guarding and Lawn Mower Safety
Electrical Safety
Ergonomics
Modules include an audio-visual presentation, a user's guide, instructor notes, student handouts, a quiz and completion certificates. Cost per module: $80 for ICCFA members; $95 for non-members. To order, call the ICCFA at 1.800.645.7700.
The ICCFA also offers 23 OSHA online training courses through a partnership with Dignity University. Courses cost just $19.95 each and include: Bloodborne Pathogens/First Aid; Chemical/Hazard Communication; Confined Spaces; Construction; Driver Training; Electrical; Environmental; Ergonomics/Back Safety; Fall Protection; Fire/Emergency; Forklift/Crane; General/Compliance; Hand Tool/Machinel Hazardous Materials; HAZWOPER; Homeland Security; Lockout-Tagout; Maritime Safety; Personal Protective Equipment; Process Safety; Respiratory Protection; Safety Attitudes; and Supervisor Training. For more information and to enroll, click here.
ICCFA Certification: Apply Now for Professional Recognition!
ICCFA has designed a certification program to recognize those persons who have achieved the highest level of achievement within the funeral service and memorialization industry. Applications are due 30 days before the Fall Management Conference (September 7). The ICCFA Certification Committee now awards five certifications:
New 'Unforgettable' Custom Photo Tribute Magnets From Pocket Reference Journals
Pocket Reference Journals introduces personalized custom photo tribute magnets to sell to customers who are looking for that ‘something extra’ for when “after the funerals over”. They will be considered a gracious keepsake of their loved one to mail out to family, and friends. Custom phrases atop the photo in addition to the face, name and years lived from and to, are what make up the magnet. In addition a Star of David, or Cross can also be added. It’s a welcome gift/keepsake that will be added to the condolence appreciation thank-you cards most families send.
Pocket Reference Journals has also been publishing the My Life Journal, a pocket journal that’s been a very effective pre-arrangements planning gift (that can also be imprinted with your funeral homes name) and was written by an Estate planner, a CPA, and CFP. Call with any questions regarding samples, or pricing, to Bonnie Schachter at 714. 914. 2565 or check out our website at www.pocketreferencejournals.com.
Quantity wholesale pricing is available.
Horse-Drawn Hearse For Sale
We are offering our original horse-drawn hearse that was used in the owner's funeral home in Blytheville, Arkansas by the present owner's grandfather. It dates to the late 1800's and is in excellent condition. The only work needed for it to be workable is some stabilizing done to the wheels. Last used in downtown display event in 2000. Features include: side scalloped windows with firm name in removable panels, back opens with two glass doors, roller table inside, small vases for flowers in windows and horsehair seat. Inside dimension are 90" long and 38" wide. Asking $12,000. Hearse also features the wicker basket originally used to remove the deceased. It may be purchased separately for $2,500. For more information contact Bill Stovall at (843) 708-3826 or bill.stovall@comcast.net. To view pictures go to http://www.home.bellsouth.net/personalpages/PWP-dovertm.
Investment Opportunity Gateway to Heaven!
Funeral Home, mausoleums, crematorium and serenity garden.
An $8 to 10 million investor needed to join our team for the above "Celebration of Life" project to include 40,640 burial sites of a seven phase development in Southlake, Texas. E-mail: gbeaglesr@yahoo.com.
Please call: 817.366.4276 or 888.481.7988.
Memorial Garden Cemeteries for Sale My name is Milton Marshall, and I am the sole owner of two Memorial Garden cemeteries for over 36 years. I am 75 years old and I am ready to retire! The properties are conveniently located only 35 minutes apart, one in Hopkinsville, Kentucky and the other in Clarksville, Tennessee. I am presenting these cemeteries for sale to professional individuals or companies that will continue to serve these communities while achieving their own business goals.
You are welcome to contact me by e-mail or phone:
Milton Marshall milton@cemeteryforsale.com 270-887-3549
Sales Director/Managers
Our top Sales Director/Managers easily earn six figures annually. We are looking for a highly motivated individual who can lead and manage a team of trained professionals.
We currently have Sales Director positions available in the Midwest Region If you are seeking a career with a future, we offer the following:
Outstanding Compensation Package including a base salary
401K/Profit Sharing
Complete Health Package including Medical, Dental & Vision care
Limited travel
Interested persons should e-mail dfarrow@stei.com or call Doug Farrow at 816 353 5091.
Responsibilities include the following:
Implement and supervise the sales program in such a manner as to achieve and exceed sales plans with established budgets.
Recruit, hire and field train new sales counselors.
Supervise activities of established and new sales counselors and managers to secure sales goals, maximize individual performance and maintain established minimum achievement levels.
Conduct sales meetings daily with full staff with the objectives of educating, informing and inspiring through participative involvement.
Control distribution and follow-up of company generated sales opportunities (leads) (call-ins, walk-ins, reply cards from mailings, reload card assignments, etc.) and prepare reports showing results achieved on any and all such leads on a weekly/monthly basis.
Audit sales proficiency and quality by periodic review of each counselor and manages complete sales presentation. Such review should also assure that the company "story" is being told in an honest and accurate manner consistent with the company's service philosophy.
Assist sales personnel to learn and maintain an acceptable level of In-field activity by periodic review of such activity.
Maintain a level of personal sales activity necessary to achieve established personal production goals.
Perform related duties as required.
Job Requirements
Minimum High School Diploma or equivalent—Some College Preferred!
Valid Driver's License
2 year previous Cemetery Sales Management experience a must
Above average communication skills
High level of compassion and integrity
Problem solving skills
Ability to multi-task and set priorities
Must be able to manage his/her own time and organize each day's activities without constant supervision
Advanced Planning Funeral Director
Earn up to a $25,000+ sign on bonus if you are a top notch Advanced Planning Funeral Director! We will be hiring someone with a proven track record in advanced planning funeral sales. Are you that person? Woodlawn Memorial Gardens located in beautiful Norfolk, VA is a Funeral Home/Cemetery Combo facility. We are expanding our business and looking for a top notch Advance Planning Funeral Director who will be responsible for our advanced planning funeral services. Must have Life & Annuities Insurance Licensure (or the ability to obtain with in a short period of time) and currently be licensed as a Virginia Funeral Director (or the ability to be licensed as one). Must be proficient w/computer and be willing to learn new software. Must be comfortable speaking in front of groups. This is a full-time position that offers competitive pay, excellent benefits including 401k, profit sharing and vacation. For consideration, please e-mail your resume with salary history to debbiebatliner@woodlawngroup.com. (Confidential Inquiries). EOE.
Cemetery Sales—Advanced Planning Professional Earn up to a $25,000 sign on bonus if you are a top notch salesperson with proven pre-need cemetery sales experience.
Have you always wanted to live and work close to the beach? Well, it's time to make that dream a reality. Woodlawn Memorial Gardens has 75 acres of beautifully landscaped and maintained property and is located in Norfolk, Virginia, just minutes from the Virginia Beach Oceanfront. Woodlawn is a combo facility and is in the process of expanding our Advanced Planning sales team by adding more top notch talent. Sales experience must be proven and demonstrated. This is a full-time commissioned opportunity with benefits and high earnings potential. Must have a valid driver's license, be able to obtain a Virginia cemetery sales license, have excellent computer skills, closing skills and the desire to write your own paycheck. For further consideration, please email your resume, with salary history included to debbiebatliner@woodlawngroup.com. (Confidential Inquiries). EOE.
Place your classified advertisement with ICCFA today!
ICCFA Wireless classified ads cost $80 and must be prepaid.
Ads run in two consecutive issues, and include free placement on the ICCFA Web site for four weeks.
Ads include a link to the company Web site and/or e-mail at no charge.
Ads with a box number for confidential reply are available for an additional $15.
Ads must be no longer than 250 words.
ICCFA reserves the right to limit the number of ads per issue on a first-come, first-served basis.
All advertising is subject to the publisher's approval; advertisers assume liability for all content of advertisements printed and for any claims arising therefrom against the publisher.
ICCFA Supply Link Allows Easy Buyer's Guide Searching
The ICCFA Supply Link, an online buyer's guide members can use to easily search for products and services from the convenience of their computers, can be accessed directly from the ICCFA home page. The Supply Link offers a "Search" function whereby members can search according to product type or company name and can be limited to a state or to a certain radius distance from a specified city or ZIP code. Users also can narrow their search to include only ICCFA-member companies. Suppliers that are ICCFA members and exhibitors are identified as such in their listings.
ICCFA News Page
The ICCFA News Page takes you to sources throughout the world for industry news and updates. It brings you the most comprehensive selection of funeral service and cemetery news available anywhere, along with frequently updated general news items related to national and world events. The News Page reports the news before anyone else and is one of the most visited page on the ICCFA Web site. Stop in each day and you'll see why.
Music Licensing The 2009 Music Licenses are available for just $248 per property, no additional fees. Covers ASCAP, BMI and SESAC. Any U.S. funeral home, cemetery or related business is eligible for membership as a Music License Member. Licensing directly with the agencies this year would cost nearly $600 per location, so this price—which requires no additional membership fee—is still the lowest available to the industry.
Tax-Related Questions
ICCFA members now also have access to an attorney for tax-related questions regarding trust earnings, care fund allocations, capital gains, investments and more. The ICCFA has retained Leslie Schneider, CPA, a tax attorney with Ivins, Phillips & Barker in Washington, DC, for telephone consultations for up to 20 minutes with no obligation. To take advantage of this member benefit, call Schneider at 202.393.7600.
ICCFA Insurance Program
Administered by Alliant Insurance Services, this program allows members to purchase commercial property and casualty insurance -- including general liability, commercial property, automobile liability and physical damage, umbrella liability, professional liability, workers compensation, employee benefits and more—at rates they probably would not be able to afford on
their own. For details, call 800.390.9099.
HR Law Benefit
Through an unprecedented new benefit program, ICCFA members can now access free legal consultations regarding labor relations, human resource management and employment law. Attorney Michael Pepperman of the Labor Relations and Employment Law department at Obermayer Rebmann Maxwell & Hippel LLP (ORM&H), is available to address questions on topics ranging from hiring and firing, to employee privacy and workplace violence, to wages and hours, to equal employment opportunity and wrongful discharge issues. Michael Pepperman, Esq., has spoken on labor and employment issues at several ICCFA conferences and regional industry meetings. To take advantage of this benefit, please call 215.665.3032.
ICCFA Introduces New Sales Training Programs
ICCFA introduces new sales training programs by sales trainer and professional speaker Gary O'Sullivan, CCE. O'Sullivan's two latest products include a 10 DVD Series—The Power to Sell Preneed, and a training support system called the GoSell System. Both products provide sales managers with tools and training strategies that will help them to strengthen and motivate their teams. For more details or to place an order, call the ICCFA at 800.645.7700.
ICCFA Internet Expo
The ICCFA Internet Expo is the largest online exposition in the cemetery and funeral service industry. Cemetery and funeral home owners and operators will find 300+ providers in more than 100 product and service categories. Exhibit space is provided as a free, exclusive benefit to all ICCFA supplier and professional members. Check it out today!
Fraud Prevention & Detection Consultation Service
ICCFA has retained the services of veteran fraud investigator Robert A. Garvey Jr., CPA, CFE, CrFA, CVA, to serve as a consultative resource for members' employee theft and fraud concerns. The new member benefit, the "Fraud Investigation and Deterrence Consultation Service" or FIDCS, will allow members to discuss by telephone any issues or concerns related to suspected fraudulent activity or a desire to put systems and controls in place at their locations to deter such activity. There is no cost to ICCFA members in good standing to utilize this benefit. The number to call is 866.649.1902.
Legal Advice on Cremation Concerns
Courtesy of the ICCFA Government and Legal Fund, ICCFA members now have access to pre-paid legal advice on cremation-related issues. Through this exclusive member benefit, the association has retained Poul H. Lemasters, Esq., of Rosenacker & Associates, Ltd., Cincinnati, Ohio. Poul is an attorney and licensed funeral director, and members in good standing may call him at 800.221.2889 to discuss cremation concerns for up to 20 minutes at no charge.
FTC 'Red Flag' Compliance Program
ICCFA now offers members a sample compliance program concerning new Federal Trade Commission rules to fight identity theft. To have the program template sent to you, please contact us at 800.645.7700 or rfells@iccfa.com.
GPL Compliance Check
Members whose businesses must follow the FTC Funeral Rule's General Price List (GPL) requirements can have their lists reviewed for compliance by attorney Poul H. Lemasters, Esq., without charge. Contact Lemasters at 800.221.2889.
CONTACT US
International Cemetery, Cremation and Funeral Association
107 Carpenter Drive, Suite 100
Sterling, VA 20164
1.800.645.7700
703.391.8400
Fax: 703.391.8416 www.iccfa.com
Copyright 2009, International Cemetery, Cremation and Funeral Association
Welcome to the ICCFA Wireless newsletter!
If you experience any problems with this HTML version, please let us know. Call 1.800.645.7700.
ICCFA Wireless is a bi-weekly electronic newsletter bringing members of the International Cemetery, Cremation and Funeral Association the latest government and legal, industry and association news. It is available to all ICCFA members current on their dues. Comments, questions and "hot news tips" are welcome. Write to: hq@iccfa.com.
Dealing With the Swine (H1N1) Flu: What Employers Should Be Doing NOW!
Whether the Swine flu will be officially designated a pandemic, meaning that it has become a world-wide epidemic, employers are urged to take action now to respond to the flu's potential impact on employee health, staffing needs and of the health of your business organization. ICCFA labor law attorney Mike Pepperman has provided a series of pro-active steps that employers should be doing now, as well as understanding related employment law issues from sick leave policies to requiring personal protective equipment. To view Pepperman’s advice, click here.
CONTINUING ALERT! If You Ship Remains by Air, Register NOW as a "Known Shipper"—6-8 Week Backlog Currently for July 1 Deadline ICCFA headquarters is still receiving phone inquiries from members suggesting that a number of funeral homes are unaware of the July 1 deadline
Any funeral establishment that ships human remains by air in the United States will NOT be allowed to ship after July 1, 2009, if it has not registered as a "Known Shipper." Registration can be made directly with each airline and shippers must register with each and every airline that may be used in the future. There is no requirement to use the airline and each airline has its own format and fees. Most importantly, there is currently at least a six week backlog of Known Shipper applications waiting to be processed and the backlog is expected to grow longer as the July 1 deadline nears. These regulations are mandatory and enforced by the Transportation Safety Administration.
The bottom line: no funeral home will be permitted to ship human remains by air as of July 1 and thereafter if it has not registered as a Known Shipper with the particular airline it wants to use. There are other registration methods available, but ICCFA has been advised that registering directly with each airline intended to be used in the future is the simplest approach. For more information, contact ICCFA general counsel Bob Fells at 1.800.645.7700.
ICCFA NEWS
Annual Convention & Expo Shatters Attendance Record
The ICCFA Annual Convention & Exposition, April 20-23 at Mandalay Bay Resort in Las Vegas, Nevada, drew 1,574 total attendance and 310 supplier booths, shattering the association's previous records on both counts.
"Not only the number of attendees, but the energy they brought to this Convention made it our most successful ever," said ICCFA President Gregg Williamson, CCE. "At a time when many businesses are struggling and associations by and large face challenges, it was exciting to see the incredible turnout and positive attitude the attendees and suppliers brought to this event. Program Chairman Jeff Kidwiler and his committee are to be commended for their work in putting together a program that truly focused on the future of this profession and the possibilities that are open to us as we continue to reach out and serve families."
The breakdown for the 2009 attendance numbers is as follows:
Total cemetery, funeral home, crematory and allied business representatives: 747
18 percent representing combination cemetery/funeral home operations
28 percent representing stand-alone cemeteries
38 percent representing stand-alone funeral homes
16 percent representing “other,” including stand-alone crematories and cremation societies, professional associations and mortuary school students and faculty
Spouse/guest registrations: 205
Press passes and speakers from outside the industry: 8
Exhibitor and supplier registrations: 614
Attendees classified their positions as follows:
Owners: 45 percent
Managers: 46 percent
Staff: 9 percent
Final purchasing authority: 64 percent
Make purchasing recommendations: 34 percent
No purchasing authority: 2 percent
The Convention hosted 92 international attendees and exhibitors representing 14 countries outside of the United States.
Attendees gave the event excellent evaluations, with 96 percent rating their Overall Convention Experience as "excellent" or "very good." Among the comments:
Overall, one of the very best conventions I have attended. In addition to the number of vendors in the exhibit hall, the variety and quality of programs was outstanding. As a "first timer," I will definitely return next year! (Stephen W. Smith, St. Louis Community College at Forest Park, St. Louis, Missouri)
This was my first ICCFA Convention, and it was definitely worthwhile. The credibility and expertise of the presenters is to be admired. It's always beneficial to hear from real people with real-world examples. I look forward to my next Convention! (Adam Sanden, CPA, Brunner Funeral Homes & Cremation Service, Mentor, Ohio)
I came for the marketing sessions and was not disappointed. The information regarding the Internet was very interesting. I enjoyed all the sessions I attended as well as the exhibits—lots of variety. Job well done! (Darlene Hickey, Catholic Cemeteries Commission, Sackville, Nova Scotia)
I was a "first timer" and thoroughly enjoyed it all. Everyone I met and made contact with was so easy to talk to and I had a "welcoming" feeling from the entire group. The Expo was outstanding. (Kate Seeger, Bellevue Memorial Park, Ontario, California)
Great—lots of info. Wouldn't miss this conference for anything. (Mark Halseth, Magnolia Cemetery Inc., Mobile, Alabama)
I felt the presenters were very good as a whole. The topics were great. I liked the business and operations portions on how to actually improve your business and profits. Not a lot of "fluff" like some other conferences. (Scott Hanes, Wonderly Horvath Hanes Funeral Home & Crematory, Fremont, Ohio)
Although this was my first conference, it exceeded my expectations. Thanks for making this experience such a worthwhile and enjoyable one. (Michael O'Connor, Hall-Wayne Funeral Service, Durham, North Carolina)
MARK YOUR CALENDARS FOR OUR2010 ANNUAL CONVENTION & EXPOSITION, MARCH 10-13, 2010, IN SAN ANTONIO, TEXAS!
Exhibitors rated the overall Exposition an average of 8.2 on a scale of 1 to 10. Asked about their plans for the 2010 Convention & Exposition, March 10-13 at the San Antonio Convention Center in San Antonio, Texas, 88 percent indicated they planned to exhibit, 10 percent were undecided and only 2 percent indicated they would not be present. A number of exhibitors noted that they planned to expand their presence at the 2010 Expo with larger booths. In case you missed the Convention & Expo, here is a complete list of all exhibitors.
Exhibitors: Let us know of your interest to exhibit in 2010 by contacting Bryan Spry at 1.800.645.7700.
Wide World of Sales 2010 Call For Presentations
Planning for the ICCFA Wide World of Sales, January 13-15, 2010, in New Orleans has already begun, and we are looking for "Heroes Among Us." Heroes are those sales and marketing professionals and industry leaders who are excelling and prospering during these difficult economic times and are willing to share the secrets of their success.
The ICCFA Sales and Marketing Committee is looking for high-quality content. We invite you to submit presentation proposals that offer concrete, how-to information, with an emphasis on the "how" rather than the "why" as it relates to preneed sales, marketing and management. For details on the submission requirements, visit www.wideworldofsales.com.
Submit your proposal to Robert Treadway via e-mail (preferred) at robt@iccfa.com or via fax to 703.391.8416. The deadline for submission is May 25. Questions? Call 1.800.645.7700.
Applicants will be notified of the committee's decisions in July.
ICCFA University: Hear What Past Attendees Are Saying Registration Deadline Just Over a Month Away!
College of 21st Century Services
The impact of ICCFA University
Students discuss ICCFAU
The ICCFA University, July 17-22 at the Mid-South Convention Center in Tunica, Mississippi, offers five days of intensive educational programming in six colleges and two graduate programs:
College of 21st Century Services
College of Administration and Management
College of Cremation Services
College of Funeral Home Management
College of Land Management & Grounds Operations
College of Sales & Marketing
Master's program (graduate program)
CEO program (graduate program)
ICCFAU is your most efficient means for learning how things are being done in the industry today, combining five days of intensive classroom education with campus-style networking and recreation to provide a unique experience within the profession.
Each year, this program is rated as the best educational and networking opportunity available. Students are welcome to come for one or two years, but most continue on through four years to become ICCFAU "graduates." From front-line maintenance workers, counselors and funeral directors through top executives and owners, the program offers something for everyone. Find out for yourself what draws our students back year after year.
Funeral directors can earn up to 24.5 CE credits, pending state approvals.
The ICCFA 2009 Fall Management Conference, October 7-10 at the Renaissance Hotel, Washington, DC, will share CEO-level best practices presented by executives from both inside and outside the industry. The educational sessions are packed with high-level programming and idea-sharing symposiums, and evening receptions provide excellent venues for continued networking. The conference program and registration materials will be available in June.
ICCFA Bestows Annual Awards & Scholarships
The ICCFA honored numerous members during its 2009 Convention & Exposition, April 20-23 in Las Vegas, Nevada.
Hall of Fame
The ICCFA awarded its prestigious Hall of Fame Award to Robert A. Gordon Sr., CCFE, CCrE, CSE, owner, managing director and secretary/treasurer of Eternal Hills Memorial Gardens & Funeral Home in Klamath Falls, Oregon. Gordon is an ICCFA past president and a former chancellor of the ICCFA University.
Certification Designations
The ICCFA certification program recognizes individuals who have demonstrated a high degree of competence and a high level of cemetery, cremation, funeral or supplier management, experience and skills. The ICCFA awarded the following designations:
Nancy R. Lohman, CCFE, vice president and CEO of Lohman Funeral Homes, Cemeteries & Cremation in Ormond Beach, Florida, received a Certified Cemetery Funeral Executive (CCFE) designation;
Steve Looker, CCrE, CSE, president and CEO of B&L Cremation Systems Inc. in Largo, Florida, received a Certified Cremation Executive (CCrE) and a Certified Supplier Executive (CSE) designation;
Rick Miller, CCFE, market director of SCI Colorado in Denver, Colorado, received a Certified Cemetery Funeral Executive (CCFE) designation;
Richard F. "Dick" Perl, CCFE, vice president of sales and marketing at Mobile Memorial Gardens in Mobile, Alabama, received a Certified Cemetery Funeral Executive (CCFE) designation;
Jon C. Reichmuth, CFuE, CFSP, owner of Reichmuth Funeral Homes in Elkhorn, Nebraska, received a Certified Funeral Executive (CFuE) designation;
Thomas H. Snyder, CSE, vice president of sales and marketing with Facultatieve-Technologies—The Americas in Medina, Ohio, received a Certified Supplier Executive (CSE) designation; and
William P. Tate, CCE, CCrE, superintendent and general manager of Laurel Hill Cemetery in Saco, Maine, received a Certified Cremation Executive (CCrE) designation.
Quarter and Half Century Clubs
The International Cemetery, Cremation and Funeral Association presented awards honoring those who have belonged to the association for 25 and 50 years.Inducted into the Quarter-Century Club were:
Barry L. Alderson, CCE, Oak Lawn Cemetery & Chapel Mausoleums, Baltimore, Maryland;
Russell Burns, Mount Elliott Cemetery Association, Clinton Township, Michigan;
Chester S. Day, Kensico Cemetery, Valhalla, New York;
Jeffrey A. Hodes, CCE, Cemetery Management Solutions, Herndon, Virginia;
Victor Lohman, Daytona Memorial Park, Daytona Beach, Florida;
Robert Schrage, Mount Elliott Cemetery Association, Clinton Township, Michigan; and
Gregg A. Strom, CCE, StoneMor Partners LP, Levittown, Pennsylvania.
Inducted into the Half-Century Club were:
Irvin O. Bauer Jr., Oak Lawn Cemetery & Chapel Mausoleums, Baltimore, Maryland;
Harry "Hap" Bledsoe, CCE, Bledsoe Enterprises, Las Vegas, Nevada; and
William P. Tate, CCE, CCrE, Laurel Hill Cemetery, Saco, Maine.
The ICCFA Women's Forum and Educational Foundation awarded several scholarships to the ICCFA University during the Annual Convention & Exposition.
ICCFA University, to be held July 17-22, 2009, at the Mid-South Convention Center and Veranda Hotel in Tunica, Mississippi, is the only school of its kind for cemetery, cremation and funeral service professionals.
The ICCFA Women's Forum awarded two scholarships to ICCFA University applicants, covering the recipients' full costs for registration, housing and meals. Recipients were:
Audra Romero, Diocese of Tucson Catholic Cemeteries—Holy Hope, Tucson, Arizona; and
Jamie Gorr, Fort Howard Memorial Park, Green Bay, Wisconsin.
The ICCFA Educational Foundation awarded a $1,500 scholarship to ICCFA University to:
Joseph Ley, McWane Family Funeral Home, Hemet, California, and
Kenneth Larson, Diocese of Tucson Catholic Cemeteries, Tucson, Arizona.
The ICCFA Educational Foundation also awarded a $500 scholarship to ICCFA University to:
Nancy Weil, Mount Calvary Cemetery Group, Cheektowaga, New York.
CLASSIFIED ADS
Top Producers Are you a Top Producing Counselor?
Are you tired of not getting paid what you are worth?
Are you looking to work for a market leader with:
Organized Marketing Programs
Phone Room Leads
Direct Mail Leads
Special Incentives to motivate buyers
Sales Bonuses and Incentives
Full Benefits and 401K
A full appreciation for your skill
Are you willing to make a move to take your career to the next level?
Are you looking for a position with a possible advancement into management?
If you answered "Yes" to the above questions. We NEED to talk. E-mail your resume to: Kevin.Krizak@nsmg.com and call Kevin at 253-720-4821.
Managing Partner Carriage Services is a leading provider of professional funeral and cemetery services and products in the United States and is the fourth largest publicly traded death care company. Carriage serves families from diverse cultural and religious backgrounds.
Carriage is committed to being the most professional, ethical, and highest quality funeral and cemetery service organization in our industry. To assist us in maintaining this commitment, we are seeking a Managing Partner for one of our Texas locations.
Ideal candidates for the Managing Partner position will be successful entrepreneurs with a competitive spirit who achieve the Company's standards through:
Selection and development of talent;
Management of resources;
Professional competence, including being a current licensed Funeral Director in the state of Texas, an Embalming license preferred, as well; and
A minimum of 5 years of management experience in funeral or combo operations.
Carriage offers Managing Partners:
Competitive wages
Bonuses
Health Insurance, including: Medical, Optical & Dental, and Short & Long Term Disability
Company Paid and Optional Life
401(k) Plan
Stock Purchase Plan
Paid Time Off
Carriage focuses on distinguishing itself from others by operating a people development company that emphasizes:
Providing the highest level of personalized services to client families;
Comprehensive employee training;
Accountability to customers and each other; and
Incentive compensation that shares the benefits of profitability with responsible employees.
Please e-mail resume and compensation requirements to sara.padilla@carriageservices.com.
All inquiries will be held in the strictest confidence.
Sales Manager Wanted We are seeking one qualified Sales Manager to join our growing company. The location that we have available is a location with a lot of opportunity, and has always shown to be productive. We need someone to oversee a sales staff of 5-6 Counselors-someone who will be a leader-someone who will develop people into top producers.
If this position seems to match your skill sets forward me your resume: syakscoe@letuminc.com or call me at 717-756-6875.
Funeral Directors NorthStar Memorial Group is looking for experienced Funeral Directors who are highly motivated with a desire to learn, who loves to work and have fun in the process for their Memphis, Memorial Park and Ft. Myers Memorial Garden locations. This is your opportunity to become an essential member of an organization with exceptionally talented personnel committed to people and personalized service that sets us apart from our competition.
Our Funeral Director will provide professional services to client families, during and after the loss of a loved one. Retain heritage and grow market share through active involvement with community, religious, and other organizations. Adhere to all professional, municipal, state, and federal licensing regulations and rules applicable to the funeral service industry.
The successful candidate will be passionate about their work and possess a high level of integrity. Be a license Funeral Director with a Degree in Mortuary Science. Detail oriented and solution minded. Possess outstanding organization and time management skills. Work well independently and as part of a team, and have superior communication skills.
Investment Opportunity Gateway to Heaven! Funeral Home, mausoleums, crematorium and serenity garden. An $8 to 10 million investor needed to join our team for the above "Celebration of Life" project to include 39,552 burial sites of a seven phase development in Southlake, Texas. E-mail: gbeaglesr@yahoo.com. Please call: 817.366.4276 or 888.481.7988.
Superstar Sales Manager Wanted NorthStar, the smartest privately held company in our industry has a rare sales manager opening. If you seek a well paying, progressive, sales centric culture and are hard working, ethical, motivating and a proven developer of sales talent, we need to talk.
Our sales cluster in Decatur, IL, consisting of Graceland Cemetery and Funeral Home and Fairlawn Cemetery with 400-plus interments and 350-plus case volume has a wide variety of constructed and preconstructed inventory at multiple price points in a market with a population of 100,000-plus and very limited competition. Our existing sales team needs a hands-on leader to train, motivate and lead them by example. To exceed $250,000 to $300,000 in combined monthly sales.
Send your resume to Bob March to become the latest NorthStar hero at bob.march@nsmg.com. I will contact you within 48 hours if you appear to have the experience and character we seek.
Memorial Garden Cemeteries for Sale My name is Milton Marshall, and I am the sole owner of two Memorial Garden cemeteries for over 36 years. I am 75 years old and I am ready to retire! The properties are conveniently located only 35 minutes apart, one in Hopkinsville, Kentucky and the other in Clarksville, Tennessee. I am presenting these cemeteries for sale to professional individuals or companies that will continue to serve these communities while achieving their own business goals.
You are welcome to contact me by e-mail or phone:
Milton Marshall milton@cemeteryforsale.com 270-887-3549
Advanced Planning Funeral Director
Earn up to a $25,000+ sign on bonus if you are a top notch Advanced Planning Funeral Director! We will be hiring someone with a proven track record in advanced planning funeral sales. Are you that person? Woodlawn Memorial Gardens located in beautiful Norfolk, VA is a Funeral Home/Cemetery Combo facility. We are expanding our business and looking for a top notch Advance Planning Funeral Director who will be responsible for our advanced planning funeral services. Must have Life & Annuities Insurance Licensure (or the ability to obtain with in a short period of time) and currently be licensed as a Virginia Funeral Director (or the ability to be licensed as one). Must be proficient w/computer and be willing to learn new software. Must be comfortable speaking in front of groups. This is a full-time position that offers competitive pay, excellent benefits including 401k, profit sharing and vacation. For consideration, please e-mail your resume with salary history to bspry@iccfa.com. (Confidential Inquiries). EOE.
Cemetery Sales—Advanced Planning Professional Earn up to a $25,000 sign on bonus if you are a top notch salesperson with proven pre-need cemetery sales experience. Have you always wanted to live and work close to the beach? Well, it's time to make that dream a reality. Woodlawn Memorial Gardens has 75 acres of beautifully landscaped and maintained property and is located in Norfolk, Virginia, just minutes from the Virginia Beach Oceanfront. Woodlawn is a combo facility and is in the process of expanding our Advanced Planning sales team by adding more top notch talent. Sales experience must be proven and demonstrated. This is a full-time commissioned opportunity with benefits and high earnings potential. Must have a valid driver's license, be able to obtain a Virginia cemetery sales license, have excellent computer skills, closing skills and the desire to write your own paycheck. For further consideration, please email your resume, with salary history included to miguelquinones@woodlawngroup.com. (Confidential Inquiries). EOE.
Place your classified advertisement with ICCFA today!
ICCFA Wireless classified ads cost $80 and must be prepaid.
Ads run in two consecutive issues, and include free placement on the ICCFA Web site for four weeks.
Ads include a link to the company Web site and/or e-mail at no charge.
Ads with a box number for confidential reply are available for an additional $15.
Ads must be no longer than 250 words.
ICCFA reserves the right to limit the number of ads per issue on a first-come, first-served basis.
All advertising is subject to the publisher's approval; advertisers assume liability for all content of advertisements printed and for any claims arising therefrom against the publisher.
ICCFA Supply Link Allows Easy Buyer's Guide Searching
The ICCFA Supply Link, an online buyer's guide members can use to easily search for products and services from the convenience of their computers, can be accessed directly from the ICCFA home page. The Supply Link offers a "Search" function whereby members can search according to product type or company name and can be limited to a state or to a certain radius distance from a specified city or ZIP code. Users also can narrow their search to include only ICCFA-member companies. Suppliers that are ICCFA members and exhibitors are identified as such in their listings.
ICCFA News Page
The ICCFA News Page takes you to sources throughout the world for industry news and updates. It brings you the most comprehensive selection of funeral service and cemetery news available anywhere, along with frequently updated general news items related to national and world events. The News Page reports the news before anyone else and is one of the most visited page on the ICCFA Web site. Stop in each day and you'll see why.
Music Licensing The 2009 Music Licenses are available for just $248 per property, no additional fees. Covers ASCAP, BMI and SESAC. Any U.S. funeral home, cemetery or related business is eligible for membership as a Music License Member. Licensing directly with the agencies this year would cost nearly $600 per location, so this price—which requires no additional membership fee—is still the lowest available to the industry.
Tax-Related Questions
ICCFA members now also have access to an attorney for tax-related questions regarding trust earnings, care fund allocations, capital gains, investments and more. The ICCFA has retained Leslie Schneider, CPA, a tax attorney with Ivins, Phillips & Barker in Washington, DC, for telephone consultations for up to 20 minutes with no obligation. To take advantage of this member benefit, call Schneider at 202.393.7600.
ICCFA Insurance Program
Administered by Alliant Insurance Services, this program allows members to purchase commercial property and casualty insurance -- including general liability, commercial property, automobile liability and physical damage, umbrella liability, professional liability, workers compensation, employee benefits and more -- at rates they probably would not be able to afford on their own. For details, call 1.800.390.9099.
Fraud Prevention & Detection Consultation Service
ICCFA has retained the services of veteran fraud investigator Robert A. Garvey Jr., CPA, CFE, CrFA, CVA, to serve as a consultative resource for members' employee theft and fraud concerns. The new member benefit, the "Fraud Investigation and Deterrence Consultation Service" or FIDCS, will allow members to discuss by telephone any issues or concerns related to suspected fraudulent activity or a desire to put systems and controls in place at their locations to deter such activity. There is no cost to ICCFA members in good standing to utilize this benefit. The number to call is 1.866.649.1902.
Legal Advice on Cremation Concerns
Courtesy of the ICCFA Government and Legal Fund, ICCFA members now have access to pre-paid legal advice on cremation-related issues. Through this exclusive member benefit, the association has retained Poul H. Lemasters, Esq., of Rosenacker & Associates, Ltd., Cincinnati, Ohio. Poul is an attorney and licensed funeral director, and members in good standing may call him at 1.800.221.2889 to discuss cremation concerns for up to 20 minutes at no charge.
FTC 'Red Flag' Compliance Program
ICCFA now offers members a sample compliance program concerning new Federal Trade Commission rules to fight identity theft. To have the program template sent to you, please contact us at 1.800.645.7700.
GPL Compliance Check
Members whose businesses must follow the FTC Funeral Rule's General Price List (GPL) requirements can have their lists reviewed for compliance by attorney Poul H. Lemasters, Esq., without charge. Contact Lemasters at 1.800.221.2889.
CONTACT US
International Cemetery, Cremation and Funeral Association
107 Carpenter Drive, Suite 100
Sterling, VA 20164
1.800.645.7700
703.391.8400
Fax: 703.391.8416 www.iccfa.com
Copyright 2009, International Cemetery, Cremation and Funeral Association
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