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| 6
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President's Letter
Time to say goodbye
by ICFA 2005-2006 President Ray Frew, CCFE
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| 8
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Washington Report
Bill proposed on tissue sales; FTC announces top 10 consumer fraud complaints; Cemetery Consumer Service Council activity
by ICFA General Counsel Robert M. Fells, Esq.
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| 108
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Supply Line
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| 102
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Update
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| 112
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Calendar
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| 111
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Classifieds
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| 114
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Ad index
|
|
| 10
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REFLECTION
Always go to the funeral
by Dierdre Sullivan
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| 12
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PET FUNERALS
Helping pet owners say goodbye When people lose their pets, their grief needs to be treated with respect, says Coleen Ellis, who aims to revolutionize the business.
interview by Susan Loving
22 Why serving pets is a good idea, and how a 'human' funeral home can do it right
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| 24
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BOOK REVIEWS
Picturing pets in heaven 'All God's Creatures Go to Heaven'
25 Helping teens cope with loss 'When a Friend Dies: A book for Teens about Grieving and Healing'
26 Dream and Death in the graphic novel 'The Sandman'
26 Rambling through cemeteries 'Cemetery Walk: A Journey Into the Art, History and Society of the Cemetery and Beyond'
by Brenda W. Clough
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| 28
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MEMORIALIZATION
If pets are family, shouldn't they be included in the family memorial?
by Burton Fletcher
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| 30
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FROM THE GROUNDS UP
Let it bee A sweet way to help the local landscape and generate buzz about your cemetery
36 A bumble alternative
by ICFM columnists 'Smitty & Fife,' Tom Smith and Tom Pfeifer
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| 38
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PRENEED SALES SUCCESS
Appealing to (almost) all Eight steps to take to make sure your funeral home or cemetery appeals to the various religious and ethnic groups in your community
40 They walk with me
by Ed Horn
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| 42
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PRENEED SALES SUCCESS: PART 3 OF 4
Seven ideas to put to work now Theory is all very well, but what sales managers want is steps for putting theory into practice
by Tim Thompson
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| 44
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CONTINUING EDUCATION
Two Reports on Funeraire 2005
New designs on coffins
from ABAinfo, published by the (Great Britain) Association of Burial Authorities
46 An American funeral director in Pairs
48 Tips for getting more out of a 'foreign' show
by Daniel F. Moloney Jr.
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|
| 50
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MARKETING
Why funeral home profit margins are shrinking—and what to do about it
by Glenn H. Gould
|
| 54
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BEREAVEMENT CARE
Create a community for healing The benefits of bringing together people from different support groups
by C. Keith Geense, MDiv, CT
|
| 58
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MANAGEMENT
Why competition is good for funeral homes, cemeteries and their customers
by Don Price
|
| 62
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EMBALMER'S CORNER
Embalming A to Z Purge
by ICFM columnist Todd W. Van Beck
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| 64
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MAUSOLEUMS
From receivership to high-end property How the Lohman family turned a bankrupt property into prime cemetery space, including an exclusive family estates section
by Philip C. Weigel
67 Orchestrating a high-class event to promote high-end estate sales
67 Sharing ideas, training the next generation
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| 70
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CREMATION: PART 3 OF 3
Cremation in England Part 3: Burying the cremated remains
by Brian Parsons
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| 76
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MARKETING/MEMORIALIZATION
Joint public-private effort aims to carve out a brand to sell granite—and central Minnesota
by Susan Loving
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| 88
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EXHIBITOR PROFILES
ICFA 2006 EXPO Check out some of the companies that will be on hand at the convention in Las Vegas to show you their products and services and answer your questions.
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| 82
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WIDE WORLD OF SALES
Where everyone's a winner Reality-based selling conference breaks the record
|
| 82
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NEW PRODUCT
OSHA compliance training CDs Bloodborne pathogens; formaldehyde, machine safety; protective equipment; facility design & emergency planning; recordkeeping;hazard communication;noise exposure; ergonomics; electrical safety
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| 85
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2005 KIP WINNERS
The best in personalization Funeral homes, cemeteries and suppliers honored
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| 86
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STAFF PROFILE
Helping you picture your ad here Kim Ferguson
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| 86
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STAFF PROFILE
Covering the always lively 'dead' beat Susan Loving
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| 87
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STAFF PROFILE
Managing all the communications Danielle Skinner
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