Features
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| 5
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Two ICFAU Scholarships Available Room, board and tuition for the industry's best educational program are covered by the Women's Forum scholarship
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| 8
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Building a Renaissance for the Death Care Industry Cemeteries looking ahead can find inspiration in their own history, story and photos by Oliver McRae, Ph.D.
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A Born Undertaker Todd W. Van Beck grew up across the street from the town's funeral home, part one of a three-part profile, by Susan Loving
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Management What matters to you, your company, your employees and your families, by Ann Bastianelli
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Employment Eleven things you must do before hiring someone, by Michael Pepperman, Esq.
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Looking Ahead Creating your legacy in a world where arrangements conferences will be done off-site or via the Internet, there will be increased competition from all sides and those baby boomers will be around a long, long time, by Gregg Williamson, CCE
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| 38
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Religious Tradition Haym Salomon Memorial Park organizes book burial ceremonies to teach youngsters about their religious traditions and build goodwill in the community, by Susan Loving
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| 41
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What Makes a Book 'Not Kosher'?
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| Special Section
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Under One Roof: ICFA's 2003 Convention & Exposition
Complete Program Schedule
46 Keynote Addresses:
- Todd W. Van Beck
- Gary Laderman
- Glenn Gould
- Ann Bastianelli
46-48 Convention Speakers: 20 of the industry's top experts
50 Convention sponsors keep costs down, quality up
50 The Hilton offers relaxation and recreation
52 Las Vegas isn't a gamble—surrounding areas offer fabulous family outings
52, 53 Registration fees and information
53 Continuing Education credits
53 ICFA, CANA marketing seminar attendees can learn more for less
53 Hotel, travel information
54 Convention registration form
55 Hotel reservation form
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Tour Destination Evergreen Cemetery welcomes scores of visitors one weekend each fall, thanks to fund-raising tours operated by a community service organization, story and photos by Angela Dean Vigil
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Personalization Six Keystone scholarship winners on offering personalized funeral services to families
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| 70
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Honoring Those Who Serve Mount Hope Cemetery's Veterans Memorial dedication brought more than 1,100 people to see the memorial and the cemetery's new gardens
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| 74
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Community Outreach Rose Hills Memorial Park draws in families with a celebration of Hispanic culture and a rose show
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| 76
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Twist of Fate What do you do when a tornado rips through your property?, by Christine Toson Hentges
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| 80
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Twist Too Allegheny Cemetery's five-year plan for recovering from a tornado
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Columns
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President's Letter Dodd's bill is a call for action, by Bill Wright, CCE
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Washington Report by Robert M. Fells, Esq.
GAO meets with state groups, officials; Appeal to keep casket sales restriction fails
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| 44
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From the Grounds Up
Tips from Spring Grove Cemetery & Arboretum's "Smitty & Fife," by Tom Smith and Tom Pfeifer: Making Customer Service a Priority
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| 32
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Meet Your Board Member Tom Van Buskirk, CCE, manages a thriving municipal cemetery
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| 36
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ICFA News
Product of the Month: Sales Recruitment Fliers and Tapes
ICFAU Adds Embalming, Cremation Colleges
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Departments
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Calendar
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| 82
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Classifieds
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| 42
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Index to Advertisers
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| 71
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Industry Update
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| 60
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New Members
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| 68
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People
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| 43
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Supply Line
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