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International Cemetery & Funeral Management
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November 2003
Table of Contents
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Features
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| 8
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Designing for a Difficult Site They asked God for a site, the architects for a building, by Bob Killingsworth
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What's Happening? Trends in funeral home design, by Christopher M. Mekus
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Centennial Event Woodland Arboretum's soaring tribute to the Wright brothers, by Ryan E. Buckingham
15 Behind the Scenes: Water, bananas, T-shirts and a "getaway car" when the limo gets stuck, by Jim Sandegren
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| 17
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Beyond the Phone Finding preneed buyers at the mall, by Doug Oliver
20 Trade and mall show tips
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| 40
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Book Review "Respectable Burial: Montreal's Mount Royal Cemetery"
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| 42
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Marketing Preplanning Baseball, apple pie and funerals?, by Susan Loving
44 McAlister-Smith's winning Funeral Night formula
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Columns
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President's Letter The voice of experience in funeral planning? Make sure it's yours, by Carol Caunter
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Washington Report by Robert M. Fells, Esq.
What the GAO report did not contain; Telemarketers should comply with "Do Not Call"
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| 23
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ICFA News 2004 Sales Management & Marketing Conference program
25 ICFA: What the association can do for you
29 November product of the month: Sales manager training videos
29 KIP Awards: Get those entries in by December 5!
Click here to download an entry form, or call 1-800-645-7700
48 Photos from the Small Cemetery and Funeral Management Conference
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From the Grounds Up
Tips from Spring Grove Cemetery & Arboretum's "Smitty & Fife," by Tom Smith and Tom Pfeifer: Trouble under ground
46 Fire ands: Inching their way across half the country
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Departments
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| 36
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Calendar
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| 32
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Classifieds
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| 50
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Index to Advertisers
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| 37
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Industry Update
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| 30
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New Members
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| 34
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People
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Supply Line
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| Online
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Web Extras ICFM magazine online includes a link to additional and expanded features and information to help you better serve your families.
ICFA Educational Programs Check out previews and photos from past meetings and conventions, as well as full programs and registration forms for upcoming sessions. Available now: Small and Fall conference programs.
KIP Read about past winners and download a 2003 contest application.
ICFA News Page News gets old fast; read it while it's fresh. The ICFA staff collects industry and related news stories from all over the world so that you can find it quickly, in one place. Missed something? It's still there, in the archives.
Association Pipeline Our calendar listings are the most extensive you'll find anywhere. Cemetery, funeral and memorialization meetings all over the world are listed here, with links to state, regional, national and international associations.
Internet Expo Check out the largest online exposition of products for the death care industry. This free virtual tradeshow allows you to search for the cemetery and funeral products and services you need. Links and contact information are included.
Model Guidelines Four of the ICFA Government and Legal Affairs Committee's 28 model guidelines for state laws and regulations are available online, including Prepaid Contracts and Prepaid Contract Trust Funds.
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