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International Cemetery & Funeral Management
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December 2003
Table of Contents
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Features
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| 8
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Book Review "The Mourner's Dance: What We Do When People Die," by Katherine Ashenburg
10 Interview With the Author: Researching grief increased her respect for customs and rituals that help people heal, by Susan Loving
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| 18
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Memorialization & Ritual Schoolchildren's annual tribute at tomb a perpetual reminder of benefactor's gift, by Susan Loving
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| 22
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What Families Want Survey shows memorialization preferences not written in stone, by Geoff Klaverkamp
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| 26
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Memorialization The what, where and when of memorial tributes is changing, by Bob Reinert
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| 30
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Community Outreach Forest Lawn annual even honors veterans
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| 31
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Winning Design British competition offers cash for top cemetery designs
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| 36
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Sales Objections: Real or a figment of your imagination?
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Columns
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| 4
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President's Letter Learn new ways to reach families, by Carol Caunter
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| 6
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Washington Report by Robert M. Fells, Esq.
FTC staff reconsidering nonprofits' exemption from "Do Not Call" rule; Senate increases its funeral benefit allowance
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| 23
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ICFA News
41 ICFA: What the association can do for you
44 Sales Management & Marketing Conference
44 ICFA Convention & Exposition
45 CEOs chart course for future at Fall Conference
45 December product of the month: 2003-2004 Buyer's Guide & Membership Directory
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Departments
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| 32
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Calendar
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| 40
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Classifieds
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| 46
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Index to Advertisers
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| 34
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Industry Update
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| 35
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People
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| Online
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Web Extras ICFM magazine online includes a link to additional and expanded features and information to help you better serve your families.
ICFA Educational Programs Check out previews and photos from past meetings and conventions, as well as full programs and registration forms for upcoming sessions. Available now: Sales and Annual conference programs.
KIP Read about past winners and download a 2003 contest application.
ICFA News Page News gets old fast; read it while it's fresh. The ICFA staff collects industry and related news stories from all over the world so that you can find it quickly, in one place. Missed something? It's still there, in the archives.
Association Pipeline Our calendar listings are the most extensive you'll find anywhere. Cemetery, funeral and memorialization meetings all over the world are listed here, with links to state, regional, national and international associations.
Internet Expo Check out the largest online exposition of products for the death care industry. This free virtual tradeshow allows you to search for the cemetery and funeral products and services you need. Links and contact information are included.
Model Guidelines Four of the ICFA Government and Legal Affairs Committee's 28 model guidelines for state laws and regulations are available online, including Prepaid Contracts and Prepaid Contract Trust Funds.
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