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| 8
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President's letter
Paying it Forward
by ICFA 2004-2005 President Patrick R. Downey
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| 10
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Washington Report
Court rules on grave opening/closings rights:ICFA offers members IRS exemption guides for tax-exempt cemeteries
by ICFA General Counsel Robert M. Fells, Esq.
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| 38
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Calendar
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| 72
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Supply line
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| 76
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Update
82 Keystone adds Hamilton and goes public
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| 101
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Classifieds
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| 102
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Ad index
|
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| 12
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GRIEF THERAPY
Oliver Krause brings a winning personality — and a hypoallergenic coat — to funeral home: Adding a dog to the payroll at Krause Funeral Home & Cremation Service
interview by Susan Loving
|
| 18
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CREMATION
Creating a natural resting place: The Woodlands at Forest Lawn in California
by Susan Loving
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| 22
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MEMORIALIZATION/SERVICE TO FAMILIES
Redoing a children's area: Balancing the need to keep the grounds safe and attractive with the families; need to memorialize
by Russ Allison
|
| 26
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ASSOCIATION SPOTLIGHT
Australasian Cemeteries & Crematoria Association: Tackling the declining memorialization rate
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| 28
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SALES & MARKETING
Marketing a 19th century cemetery for families in the 21st century
by Dale J. Fiore, CCE, and Margaret A. Goralski
|
| 32
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FROM THE GROUNDS UP
Grass gone wild? Grass Gone? Here's what you need to do
by ICFM columinists "Smitty & Fife," Tom Smith and Tom Pfeifer
|
| 40
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LEGAL ISSUES/MANAGEMENT
To pay or not to pay OT: Determining whether commissioned salespeople are covered by the new federal overtime regulations
by Michael S. Pepperman, Esq. and Jacob M. Sitman, Esq.
|
| 42
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COMMUNITY OUTREACH
How to plan a successfule open house in 10 weeks: Getting ready to welcome the public into your funeral home, cemetery, or crematorium
by ICFM columnist Todd W. Van Beck
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| 54
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PRENEED SALES SUCCESS
Four cornerstones you must have to build your preneed business: Part 2 of 2
by ICFM guest columnist Samantha Franck
|
| 56
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PRENEED SALES SUCCESS
Would you like some cemetery property with that burger? How "people person" Amos Greene turns meals into lead-generation opportunities
by ICFM guest columnist Joseph Fugedi
|
| 58
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EXHIBITOR PROFILES
ICFA 2005 Expo: Details on companies that will be exhibiting at the ICFA 2005 Convention & Exposition in Las Vegas, Nevada
|
| 70
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MANAGEMENT
Don't work — enjoy what you do: Advice to those seeking a "good position" in funeral service
by Doug R. Kennedy
|
| 94
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CELEBRANTS
Celebrating lives is her life's calling: How Bonnie Roddis works with Foster's Garden Chapel of Calgary, Alberta, Canada, to plan personalized services
by Linda Lawson
|
| 96
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CELEBRANTS
Creating services worth remembering: Specific examples of how celebrants worked with families to create meaningful service experiences
by Charlotte Eulette
|
| 98
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ASSOCIATION SPOTLIGHT
Washington Funeral & Cemetery Association: Association welcomes all, but works to keep regulatory boards separate
by Judy Faaberg
|
| 100
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SERVICE TO FAMILIES
Things I can and can't do in one hour: Can you say goodbye forever in 60 minutes?
by Richard J. Obershaw, ACSW, LICSW
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|
| 84
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ICFA News
ICFA names 2004 KIP winners: The best in personalized funeral and cemetery services and products
|
| 86
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Top CEOs to meet in Maui: ICFA Fall Management Conference focuses on high-level networking
|
| 87
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ICFA member benefits
A menu of services and products: or members receive
|
| 88
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ICFA products
ICFM most-requested article packages;
Managing the manager DVDs
Principle Power sales success, a new book and trainging CD by Gary O'Sullivan, CCE
Wirthlin's latest report on consumer attitudes — the 2005 update.
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| 90
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ICFA Convention
Sponsor thank-yous
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| 92
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Staff profiles
Top-notch service, always with a smile:
Karen Gray
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| 93
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She plans meetings and keeps things running well:
Pam Davis
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