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International Cemetery & Funeral Management

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May 2003
Table of Contents

Who's Who on the Cover
Features
Las Vegas Convention Coverage
6 Just for Fun Did they really say that?
8 Positive Reviews, Upbeat Forecast
Taking care of business
Some first-time attendees comment on their experience
9 Caunter Steps Up Association officers and directors for 2003-2004
10 Certified New CCEs and CCFEs
10 In the Club Quarter Century Club inductees
14 A Legal Wake-Up Session The ICFA, NFDA and AARP all on one stage
18 Todd Van Beck Inspiration plus 353 ideas to better serve families
20 Gary Laderman "Rest in Peace": A scholarly study of funeral service
21 Glenn Gould Good, better, best
22 Ann Bastianelli Be the one today's consumer chooses
20 KIP Award Winners Keeping it personal: How they did it
26 Exhibit Hall Making contacts, learning about products and services
40 Harvey Lapin Minimizing cremation liability
41 Dave Quiring Meaningful memorialization
42 Quinn Eagan Aftercare with a difference
44 Ken Varner Historic appeal
44 Doug Flin Cremation gardens
45 Mark Friedman Analyzing profits: Simplify!
46 Suzanne Elkins The lead game
46 Barry Berlin and Don Eiesland Mausoleum management
47 Richard Fisher Preneed trusts and insurance
48 Dave Jones Personalization and cremation
48 Bob Gordon Jr. Recruit and bring in leads

36 Our Man in China Life, death and burial in Shanghai, by David Shipper
David Shipper's full report on his trip to Shanghai for the International Exhibition & Seminar on Funeral Equipment & Funeral Service
58 Anniversary Roselawn celebrates 75 years of service
59 Look of the Future? Austrian architects design "Grave of the 21st Century"
60 Audubon Cemeteries as guardians of our nation's natural heritage
Columns
4 President’s Letter Many members, one voice, by Carol Caunter
51 ICFA News ICFA online store offers savings, convenience
Product of the Month: Aftercare product: "Will you Dance?"
ICFA Small Cemetery & Funeral Management Conference
49-50 New publications available from ICFA
6 Washington Report by Robert M. Fells, Esq.
Labor Department proposes revisions to overtime pay and exemptions
ICFA establishes federal political action committee
16 Women's Forum Two ICFAU scholarships awarded
Departments

54 Calendar
53 Classifieds
62 Index to Advertisers: Listing by product category
57 Industry Update
55 New Members
56 People
   
 

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