Features
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| 9
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The Business of Leadership The ICFA's greatest 'non-Vegas' convention ever
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| 9
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Who's Who Officers and board members elected
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| 10
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ICFA Hall of Fame Irwin Shipper, CCE, honored
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| 12
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Honors New CCEs and inductees into the Quarter Century Club and Half Century Club
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| 14
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It was Their First Time First-time attendees react to the convention
20 More first-timers
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| 16
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Legal & Legislative News Steve Sklar on beefing up state regulation
17 State association roundtable; Paul Elvig on getting involved in politics
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| 19
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What Made Them Smile? Pictures from the convention
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| 21
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In the Exhibit Hall Photos of booths and products on display in Nashville
24 Close-ups of products
26-27 More booths and products
30 And still more booths and products
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| 22
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Daniel Morris Being effective, not just efficient
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| 22
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Ed Holbrook Making your cemetery a community asset
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| 23
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Michael Gerber Working on your business, not just in it
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| 24
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Mark Krause Doing it right—every time
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| 24
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Doug Manning and Glenda Stansbury Offering secular services for families who don't attend church
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| 25
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David B. Wharmby Knowing your market and using what you know
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| 28
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Neil Carlson Making the sale
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| 28
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Darin Drabing Creating a great workplace
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| 29
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Jeff Johnson Encouraging cremation memorialization
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| 30
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Thomas J. Winninger Providing value
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| 31
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Revenue-Generating Ideas What Europeans can teach North Americans about memorialization, by Joseph Bartolacci
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| 34
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The Final Words Why service, study and success seem to be linked, by B. David Daly, CCFE
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Details, details! Read more about new Hall of Fame member Irwin Shipper, CCE.
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What it takes to win: Learn about this year's Women's Forum ICFA University scholarship winners and find out how you can apply for a scholarship to ICFAU.
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Stop, Thief! Robert Garvey on Preventing and Uncovering Fraud in Your Cemetery or Funeral Home
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Columns
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| 5
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President's Letter If you haven't looked at the ICFA lately, look at us now! by Patrick R. Downey, CCE
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| 6
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Washington Report Congressman submits Federal Death Care Disclosure Act, by guest columnist Paul M. Elvig
The gathering storm, by guest columnist Bill Wright, CCE
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| 35
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From the Grounds Up Tips from Spring Grove Cemetery & Arboretum's "Smitty & Fife": How to target what your families care about most, by Tom Smith and Tom Pfeifer
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| 39
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ICFA News What the ICFA can do for you
40 Products available from the ICFA, including:
John Llewellyn's new book aimed at helping families with funeral planning
the OSHA compliance manual
additions to the ICFA DVD library
42 Program for the ICFA Cemetery Operations & Maintenance Conference
43 New benefit for ICFA memebers: Free telephone consultations with a tax attorney
43 The Network: A new e-mail service allowing ICFA members to ask questions and share expertise with colleagues
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Departments
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| 46
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Calendar
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| 44
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Classifieds
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| 50
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Index to Advertisers New service: Go to www.icfa.org/ads for one-click access to the Web pages of this month's advertisers
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| 47
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Industry Update
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| 45
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People
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