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| 6
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Letter from the chair
Dedication to personalization
by ICFA Personalization Committee Chair Julie A. Burn
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| 14
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Washington Report
ICFA submits brief in grave opening/closing litigation:ICFA comments on proposed PA Funeral Board rules
by ICFA General Counsel Robert M. Fells, Esq.
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| 34
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Update
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| 38
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Supply line
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| 40
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Calendar
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| 48
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New Members
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| 53
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Classifieds
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| 54
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Ad index
|
|
| 8
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KIP: GRAND PRIZE WINNER
Listening so you can share the story of a life: Eternal Hills Memorial Gardens & Funeral Homes's interview guide
|
| 10
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KIP: LIFEPRINTS
Putting a finger on what makes each person unique:
by Travis Sandusky
|
| 16
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PRENEED SALES SUCCESS
Where's Grandpa now? When they saw interment rates declining, the Catholic Cemeteries of the Archdiocese of Saint Paul and Minneapolis took action
by Bruce McGowen
|
| 19
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PRENEED SALES SUCCESS
'Moments' make radio listeners feel good about East Lawn. Five times a week, East Lawn Memorial Parks & Mortuaries gives people an uplifting message
by Alan Fisher
22 Spotlight on East Lawn Memorail Parks & Mortuaries
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| 24
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KIP: LIFE TRIBUTE CENTER
When is a funeral home not a funeral home? When it's a life tribute center
|
| 26
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NEW COLUMN: KEEPING IT PERSONAL
Cat caskets, rabbot urns, dog memorial jewelry and and all-species grief seminar
|
| 30
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MEMORIALIZATION
Stop. Listen. The create: Personalized funerals take time. So do personalized memorials.
by Rich Darby
|
| 49
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EMBALMER'S CORNER
Embalming A to Z: Mouth Closure
by ICFM columnist Todd W. Van Beck
|
| 50
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FROM THE GROUNDS UP
Service with a personal touch: The 'Spring Grove Basics'
by ICFM columinists "Smitty & Fife," Tom Smith and Tom Pfeifer
22 Simple & effective: A mausoeum journal
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|
| 43
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ICFA Member benefits
A menu of services and products our members receive
|
| 44
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2005 ICFA University preview
Colleges of:
Cemetery Administration & Management
Cremation Services
Funeral Home Management
Land Management & Grounds Operations
Sales & Marketing
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| 45
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ICFA University FAQs
|
| 45
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Got questions? Ask The Network
How many cemetery personnel do you need at committal services? Get a feel for what it's like to participate in the ICFA's e-mail information sharing service by reading the e-conversation this question generated
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| 47
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2005 Cemetery Operations & Maintenance Conference
July 31- August 2
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