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International Cemetery & Funeral Management
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June 2004
Table of Contents
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Features
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| 10
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Management/Personnel Who must be paid overtime now?, part 2 of 2, by Michael S. Pepperman, Esq., and Jason Reisman, Esq.
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| 12
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Personalization 15 lessons from KIP winners, by Susan Loving
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| 16
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Preneed Sales Personality type and the preneed counselor, by Michael Gravelle
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| 25
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Memorialization A tour of the long awaited national World War II Memorial
27 The World War II Registry
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| 28
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Cemetery Operations Eudra Howell: From health care to death care, she's still helping families in need, interview by Susan Loving
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| 32
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The Meaning of Funeral Service Cemeteries and funeral rituals: Yesterday, today and tomorrow, by Trina Duke
32 David Sloane on the challenge to cemeteries
33 Gary Laderman on the importance of rituals
32 Stephen Prothero on the rise in the cremation rate
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Book Review John Llewellyn's "Saying Goodbye Your Way"
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Interview with the author Read an interview with John Llewellyn, CCE
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More Books Douglas Keister's "Stories in Stone: A Field Guide to Cemetery Symbolism and Iconography"
Cyrus Copeland's "Farewell, Godspeed: The Greatest Eulogies of Our Time"
Ben Sherwood's "The Death and Life of Charlie St. Cloud"
Nancy Millar's "The Final Word: The Book of Canadian Epitaphs"
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| 44
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Anniversary Notre-Dame-Des-Neiges Cemetery celebrating 150 years of service
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Columns
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| 4
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President's Letter Kaizen and the art of serving families by Patrick R. Downey, CCE
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Washington Report ICFA files comments on proposed anti-spam rules, by Robert M. Fells, Esq.
8 Cremation containers affected by new airline security regulations
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Embalmer's Corner Asphyxiation, by Todd Van Beck
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From the Grounds Up Tips from Spring Grove Cemetery & Arboretum's "Smitty & Fife": Maintaining clean water in ponds, lakes and fountains, part 1 of 2, by Tom Smith and Tom Pfeifer
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ICFA News Credit card processing fees change; Bereavement group wants feedback
21 What the ICFA can do for you: Membership benefits
22 ICFA products: DVDs on recruiting, lead generation, family service and more
24 Something for everyone: Cemetery Operations & Maintenance Conference, ICFA University and the Fall Management Conference
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Departments
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| 39
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Calendar
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| 40
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Classifieds
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| 50
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Index to Advertisers
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| 42
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Industry Update
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| 41
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Supply Line
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| Online
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ICFA News Page News gets old fast; read it while it's fresh. The ICFA staff collects industry and related news stories from all over the world so that you can find it quickly, in one place. Missed something? It's still there, in the archives.
Association Pipeline Our calendar listings are the most extensive you'll find anywhere. Cemetery, funeral and memorialization meetings all over the world are listed here, with links to state, regional, national and international associations.
Internet Expo Check out the largest online exposition of products for the death care industry. This free virtual tradeshow allows you to search for the cemetery and funeral products and services you need. Links and contact information are included.
Model Guidelines Four of the ICFA Government and Legal Affairs Committee's 28 model guidelines for state laws and regulations are available online, including Prepaid Contracts and Prepaid Contract Trust Funds.
Web Extras ICFM magazine online includes a link to additional and expanded features and information to help you better serve your families.
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