|
| 6
|
President's Letter
Looking back & forward
by ICFA President Ray Frew, CCFE
|
| 16
|
Washington Report
ICFA testifies on burial benefits; Court: PA Funeral Board rule unconstitutional
by ICFA General Counsel Robert M. Fells, Esq.
|
| 62
|
Calendar
|
| 64
|
Classifieds
|
| 65
|
Supply line
|
| 66
|
Update
67 Catholic/public/private venture
67 Rose Hills helps family in 'Extreme Makeover' show
68 Sunset Hills replaces grass with artificial turf
|
| 70
|
Ad index
|
|
| 8
|
COMMUNITY OUTREACH
Mascot helps kids understand the cycle of life and death: Calumet Park Cemetery & Funeral Chapel's Garry the Groundhog
by Susan Loving
|
| 14
|
EVERYONE'S A WINNER IN VEGAS!
Just for fun
photos by Susan Loving
|
| 20
|
THE BUSINESS OF LEADERSHIP
The ICFA looks to the future: 'Wow' and 'momentum';
Members of the Board of Directors
|
| 24
|
CONVENTION FIRST-TIMERS
What do you think of your first ICFA convention?
|
| 25
|
AWARDS & RECOGNITIONS
KIP Award winners
26 CCFEs, CCEs, CFuEs and Quarter Century Awards
|
| 32
|
BOOK REVIEW
A book everyone should have "What to do when a loved one dies," by Eva Shaw
|
| 34
|
PRODUCTS & SERVICES
Photos from the 2005 Exposition in Las Vegas
35, 38, 70 More Expo photos
|
| 40
|
SERVICE TO FAMILIES
A peek at the future Tyler Cassidy & his team talk about Life Stories and green burial
|
| 42
|
CONSUMER TRENDS
The futility of fighting evolution: Doug Gober on changes in how consumers buy today
|
| 46
|
MARKETING & PUBLIC RELATIONS
Media: Friend or foe? Joe Weigel on telling your story effectively
|
| 47
|
MARKET RESEARCH
FAQs about death care marketing Glenn Gould
|
| 48
|
PERSONNEL & FINANCIAL
Tips to solve the hiring puzzle Michael Gravelle
Getting paid for your service to families Ernie Heffner, CFuE
|
| 49
|
FINANCIAL
Deterring employee fraud Bob Garvey, CPA
|
| 50
|
MANAGEMENT
Succeeding in today's economy Daniel Morris
Are you tuned in? Todd W. Van Beck
Smitty & Fife, live! Tom Pfeifer and Tom Smith
|
| 51
|
SALES
Giving effective sales presentations John Bolton, CCE
|
| 52
|
MANAGEMENT & SALES
Controlling your sales program Ken Varner
Sales managers' myths and realities Sandra Colleton
|
| 53
|
SALES
Giving effective sales presentations Joseph Stith
|
| 54
|
CREMATION/MEMORIALIZATION
Gone but not forgotten: How star Ann Sheridan's cremated remains were rescued from storage and laid to rest 38 years after her death
by Lisa Burks
|
| 60
|
WOMEN'S FORUM
The 'Tomorrow Show'
ICFA Women's Forum awards two scholarships
|
| 69
|
PRENEED SALES SUCCESS
The gift of simpler follow-ups A simple way funeral homes can start doing effective family service
by Richard Perl
|
|
| 27
|
ICFA member benefits
A menu of services and products our members receive
|
| 28
|
ICFA news
Your #1 source for productive education and networking:
Get the lowdown on Sales, Annual, Cemetery Ops, University & Fall
|
| 30
|
ICFA products
ICFM most-requested article packages;
Wirthlin IV, the latest report on consumer attitudes — the 2005 update.
|
