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| 8
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President's letter
Everyone has a reason to love mausoleums
By ICCFA President Paul Elvig
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| 10
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WASHINGTON REPORT
Capitol hill roundup: Bills that could impact your business
By ICCFA General counsel Robert M. Fells, Esq.
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| 69
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SUPPLY LINE
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| 74
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UPDATE
74 Museum addition will focus on popes' funerals
75 Beware, report e-mail funeral/burial scam
76 Students rewarded for their passion for a funeral career (not a job)
79 Cemetery Projects save the environment, water and $$$
80 Green Hills helps group send letter to U.S. troops
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| 91
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CALENDAR
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| 92
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CLASSIFIEDS
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| 94
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AD INDEX
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| 12
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MAUSOLEUM / MAINTMANCE
Not just another pretty facade Mausoleum wraps around park's work area
by Susan Loving
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| 24
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MAUSOLEUM ON THE MOVE
Mausoleum get new home What do you do when a mausoleum stands in the way of a complex change in ownership?
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| 26
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PROFESSIONAL DEVELOPMENT
How to speak with more impact Tenchniques you can use to make your presentation Memorable - in a good way
by Todd W. Van Beck
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| 28
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GRIEF
There's no quick prescription for grief The idea that there's a timetable for how to deal with grief is wrong
by C. Keith Geense, MDiv, CT
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| 30
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MANAGMENT
To draw more business, create more of what families are willing to pay for Funeral directors and cemetians who want to generate higher revenues need to pay attention to differentiation and personalization
by Isard
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| 34
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GRIEF
Though the eyes of a funeral director Who gives the funeral director permission to grieve?
by Sarah Barron
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| 36
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MAINTENANCE
Making a monument preservation collar What can you do about monuments that aren't standing straight? Rebuild the foundations or, for half the cost, use a monument preservation collar to set things straight
by Nevin Mann
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| 40
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OCCUPATIONAL SAFETY
Protect against bloodborne pathogens everyone at your business who might come into contact with bloodborne pathogens needs to be covered by your protection program
by Shannon DeCamp
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| 44
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OBITUARIES
Telling Stories: Bringing obituaries back to life When everything from visitation to the graveside service is being personalized today, why most obituaries still fall in the dreaded "cookie cutter" mold?
by Camie Leard
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| 48
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SUCCESFUL FOUNDATIONS
Coming together to restore Atlanta's historic Jewish burial grounds How a cemetery restored an historic cemetery section
by guest columnist Kevin Kuharic
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| 50
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PRENEED SALES SUCCESS
How to tell if your ads are working Figuring out whether your advertising is doing any good is more science than art, if you design your ad campaing right
by Tim Thompson
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| 52
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ÉXITO DE VENTAS POR ADELANTADO
Cómo saber si sus anuncios funcionan determinar si su publicidad está reportando algún beneficio, es más ciencia que arte, si usted diseña correctamente su campaña publicitaria
por Tim Thompson
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| 54
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FROM THE GROUNDS UP
Becoming Cemetery U (or Funeral U) We hear a lot of talk about the importance of "educating" rather than "selling" the consumer about funeral, cremation and cemetery service. Doing it is easier than you think, if you work with a local roup that offers those community courses retirees and baby boomers love
by ICCFA Magazine columnists "Smitty & Fife" Tom Smith and Tom Pfeifer
56 Coming up with a couse
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| 58
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SECURITY
Preenting crime on your property through proper environmental design Changing your landscaping can help reduce vandalism
by Lisa Johnston
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| 80
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MAUSOLEUM
Swan point adds mausoleum, chapel and niches
|
| 82
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Historic Honor
Spring Grove named National Historic Landmark Cemetery and arboretum honored for originating landscape-lawn conept
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| 88
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BOOK REVIEWS
Keeping it simple by greening the deathscape: 'Grave Matters: A journey Through the Modern Funeral Industry to a Natural Way of Burial'
89 Home is where the grave is: 'A Fine and Private Place'
89 Historic cemetery comes alive in coffey-table book: 'The Best Last Place: A History of the Santa Barbara Cemetery'
89 Off He Goes, Into the Wild Blue Yonder: 'Grandad's Ashes'
reviews by Brenda clough
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ICCFA NEWS
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| 61
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New Orleans is ready An invitation to the Wide World of Sales Conference
|
| 63
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Member Benefits from the convenience of your home or office
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Get your ROI Rely on ICCFA
| 64
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Fall Management Conference Program Three days of management training and networking
|
| 66
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Call for Presentations 2008 Convention and Exposition
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| 66
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Now Available 2007 Convention CDs
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| 67
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Earn CEUs fulfill OSHA regs with online safety courses
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| 67
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Product of the month Service$elling tapes by Gar O'Sullivan
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| 67
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New CD Provides training on graveside safety
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| Online
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