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International Cemetery & Funeral Management
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August-September 2004
Table of Contents
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Features
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| 8
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Legal & Legislative Roundup A look back, a leap forward, our annual interview with Irwin Shipper, CCE
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| 18
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Politics Getting to know you, getting to know all about you, by Paul Elvig
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| 32
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An Historic Farewell Serving the Reagan family and their country, by Susan Loving
36 Presidential funeral teams led by first-generation funeral directors
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| 39
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In Memoriam Preneed sales legend Eric Marmorek dies
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| 48
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Sales Contracts Drafting consumer contracts that also protect the seller, by Ed Carpenter
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| 52
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Ethics An ethical system can help protect your cemetery or funeral home, by Christine Toson Hentges and Cindy Thompson, CCFE
55 Tips for ethical selling
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Creating an ethical workplace Read more from cemeterians and funeral directors Christine Toson Hentges and Cindy Thompson, CCFE, about ways to avoid serving "frog stew."
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Columns
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| 6
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Editor's Letter It's that time of year, by Susan Loving
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| 23
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Washington Report by Robert M. Fells, Esq., ICFA general counsel
Behind the scenes: How the ICFA takes its stand on the issues
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| 47
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Embalmer's Corner Gunshot, by Todd Van Beck
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| 26
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From the Grounds Up Tips from Spring Grove Cemetery & Arboretum's "Smitty & Fife": Seven steps to super staff, by Tom Smith and Tom Pfeifer
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| 40
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ICFA News
40 The Wide World of Sales: ICFA stages 'Super Bowl' of sales management & marketing conferences
41 A concise guide to ICFA member benefits
42 ICFA products and services to help you do your job better
44 Fall Management Conference Program
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Departments
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| 56
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Calendar
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| 46
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Classifieds
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| 62
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Index to Advertisers
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| 37
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Industry Update
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| 58
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Supply Line
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| Online
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ICFA News Page News gets old fast; read it while it's fresh. The ICFA staff collects industry and related news stories from all over the world so that you can find it quickly, in one place. Missed something? It's still there, in the archives.
Association Pipeline Our calendar listings are the most extensive you'll find anywhere. Cemetery, funeral and memorialization meetings all over the world are listed here, with links to state, regional, national and international associations.
Internet Expo Check out the largest online exposition of products for the death care industry. This free virtual tradeshow allows you to search for the cemetery and funeral products and services you need. Links and contact information are included.
Model Guidelines Four of the ICFA Government and Legal Affairs Committee's 28 model guidelines for state laws and regulations are available online, including Prepaid Contracts and Prepaid Contract Trust Funds.
Web Extras ICFM magazine online includes a link to additional and expanded features and information to help you better serve your families.
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