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| 6
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President's Letter
It's advocate, not abdicate
by ICFA President Ray Frew, CCFE
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| 8
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Washington Report
ICFA analyzes funeral-releated complaints filed with FTC
by ICFA General Counsel Robert M. Fells, Esq.
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| 38
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Supply Line
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| 40
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Update
44 Daytona Memorial Park's two Memorial Day services
46 Hillcrest Memorial Park's War on Terror Memorial
48 Green Hills' 20th Memorial Day event
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| 60
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Calendar
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| 65
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Classifieds
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| 67
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Ad index
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| 10
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LEGAL & LEGISTLATIVE ROUNDUP
Keeping up with Congress, courts, the FTC & the IRS Lawsuits over the right to perform grave openings and closings and casket sales; the revival of the Funeral Rule review proceedings; the status of the Streamlined Sales Tax and much more
interview with Irwin Shipper, CCE
22 What is a 'cash advance'?
16 Voluntary but crucial: Government and Legal Fund donations
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| 18
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ETHICS
Practicing ethical behavior Treating customers with care, honesty and dignity helps us build ethical business practices and also helps us learn what standards to expect from ourselves
by Victoria Hand, CCE
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| 20
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ASSOCIATION SPOTLIGHT
Illinois Cemetery & Funeral Home Association Standard of excellence
by Victoria Hand, CCE
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| 22
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MANAGEMENT
Managing employees legally Did you know that workers over 40 now have more standing to sue for discrimination? Do you know what youcan and cannot do when someone is trying to unionize your employees?
by Michael S. Pepperman, Esq.
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| 24
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REGULATION
How to develop a good relationship with a regulator What to do to get on your regulator's good side
by Steven V. Sklar
28 What your state association can do
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| 30
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OCCUPATIONAL SAFTETY
Protecting employees from hazards And your firm from OSHA citations
by Shannon DeCamp
31 a 9-step program you must follow
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| 37
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WASHINGTON DIARY
Washington, D.C. in and out Find out what it's like testifying before a Congressional committee
by Paul Elvig
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| 50
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FROM THE GROUNDS UP
Welcoming wedding parties Cemeteries with chapels and/or attractive landscapes should look into the wedding business
by ICFM columnists "Smitty & Fife, " Tom Smith and Tom Pfeifer
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| 58
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PRENEED SALES SUCCESS
Putting the 'why' in your ads What your ads should say to motivate people to contact you, part two of three on crafting a successful marketing and advertising campaign
by Tim Thompson
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| 62
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EMBALMERS'S CORNER
Embalming A to Z: Vibration You'll never look at an embalming table in quite the same way
by Todd W. Van Beck
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| 23
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Staff Profile
A job with legal ramifications: Linda Gregory
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| 33
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ICFA member benefits
Services and products to make members' jobs easier
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| 34
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New Orlean's National D-Day Museum
Celebrating the American spirit Plan to join us March 18 at the museum for a gala closing event to the ICFA's 2006 Convention & Exposition
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| 36
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Wide World of Sales presents:
Get more for less: "Reality-based selling" will offer participants more content for less cost
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