PLPA/Two Hearts Webinar -- Tuesday, May 14 -- Do You Really Have Them at "Hello?": Understanding the Power of the Phone

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Instructors: Coleen Ellis and Julie Burn
The phone, scary yet powerful, can many times make or break the relationship with a client or a prospect. From the initial answering of the device to the voice tone, word inflection, background noise, and handling of the conversation with an invisible individual, the techniques can be daunting. In this very incredibly informational interactive webinar between Coleen Ellis and Julie Burn, listeners will hear how they can maximize the phone within their organization so that every call is handled in the way that it should be with clients and prospects leaving each phone interaction with a positive experience. This webinar will be for EVERY member of the organization who touches the phone – making sure that your entire team is clearly trained on the one constant within all organizations – phone techniques!

The session will be conducted via webinar from 5 to 6 p.m. EASTERN time.

COST: $39 per session/$30 per session for PLPA members.
May 14th, 2013 5:00 PM   through   6:00 PM
PLPA members $ 30.00
non-members $ 39.00

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