Due Diligence for Funeral Homes Using Third-Party Crematories: Introduction
Due Diligence for Funeral Homes Utilizing Third Party Crematories
This package was compiled using materials provided by the International Cemetery, Cremation and Funeral Association (ICCFA), the Cremation Association of North America (CANA), and the National Funeral Directors Association (NFDA). As part of this cooperative effort among ICCFA, CANA and NFDA, this crematory due diligence package will be available to members of each association.
Funeral homes that use outside crematories are hiring third parties to provide an intregal part of the services which they have sold to a family. As such, the funeral home has a responsibility to the family to ensure that the crematory will carry out the cremation in a legal, professional and ethical manner. The best method to obtain these assurances, and to protect the funeral homes from liability in case of a problem at the crematory, is to carry out the four-step due diligence process outlined here.
By carefully following each of the four steps, a funeral home will undertake important steps to protect the cremation families it serves and to reduce its own potential liability. In addition, crematories that offer services to funeral homes should be prepared to respond to the information and document requests set forth in this package or risk losing the business of funeral homes.
Funeral homes and crematories that have questions regarding this due diligence package should feel free to contact their respective association for guidance.
Please note: The steps outlined here attempt to cover all possible situations. As a result, many funeral homes may find that not all of the precautionary steps set forth need to be included in their review of third-party crematories. Each funeral home must decide for itself which steps are appropriate for the protections of the funeral home and the consumers it serves.