Events & Webinars

 

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Membership

Membership in the ICCFA and its Pet Loss Professionals Alliance is open to any individual, firm or corporation that offers pet loss services to consumers or that provides supplies and services to pet loss service providers. Learn more>>>

For veterinarians and veterinarian support staff only: You may purchase a one-year subscription that will allow you access to PLPA communications and some benefits. Learn more>>>

 


 

PLPA College 2017


Plan now to attend the 2017 PLPA College! This year's PLPA College will be from October 1-3 at the Miramonte Resort in Indian Wells, California. Room rates for the Miramonte are only $139 a night! Custom online registration link for the hotel is coming soon.

To register for the College, click here for the registration form.


Sunday, October 1
6:00–7:30 pm Reception
6:00–6:30 pm Welcome and Introductions
6:30–7:30 pm  Comedian – Justin Berk

 

Monday, October 2
8:00–9:00 am Registration
9:00–9:15 am Welcome
Coleen Ellis, CPLP, The Pet Loss Center and Bill Remkus, CPLP, Hinsdale Animal Cemetery
9:15–9:30 am TED Talk Video
Each day will begin with a TED Talk video to set the tone for the day’s learnings.
9:30–9:45 am

Stand Tall and Do It Right: Why we get in this business
Brett VanDeWoestyne, CPLP Director of Cremation Operations at Vandemore Pet Cremation Services

Brett, a licensed funeral director was a very early adopter for providing pet loss to his community.  He will candidly share his “why”, what motivates him along with his successes and failures. It’s his hope that you can shorten your cycle of learning and gain some inspiration to draw upon.

9:45–10:00 am Break Coffee and Vendor Visits
10:00–11:45 am

OSHA and Your Business
James R. Starks, CfuE, CCrE J. Starks Consulting

Jim Starks’ entire career has been focused on all aspects of the operation and management of funeral homes and related businesses. He has served as President of Kerly & Starks Funeral Homes from 1988 to 1993, as Director of Compliance of Prime Succession, then later as Vice President of Compliance & Operational Support of Keystone Group Holdings.

Part 1: OSHA standards that affect the pet loss profession General Risk Management:
    •    Decrease risk exposure and limit your overall liability
    •    What are you doing with your communal remains?
    •    Return more and co-mingle less
Part 2: From Business Policy & Procedures to Employees
    •    What is your employee manual?
    •    How to keep yourself from getting a bad employee
    •    How to let an employee go: what are the safety measures to protect yourself
    •    What tools to use for hiring: what can you say how to research potential new hires
Downloadable takeaways :
    •    Check lists
    •    Rules & Regulations
    •    Employee manual template

11:45 am–12:00 pm Coffee and Vendor Visits
12:00–1:00 pm

Working Lunch: Talk to the Experts – Question & Answer

There never is enough time to engage in a conversation with those who are knowledgeable thought leaders in their profession. For this reason we’ve asked the experts to spearhead conversations and answer questions related to their niche. If you would like participate in an open lunch and learn, sit down at the table with the expert you would like to talk with.

Roberta Knauf: Therapy Dogs, Community Events, Pet Loss
Jodi Clock: Marketing, Pet Trusts, Small Business
Coleen Ellis: Starting a Pet Loss Business, Pet Grief, Training
Bill Remkus: Pet Cemeteries, Running an Efficient Crematory
James Starks: OSHAA Compliance & Employee HR Manuals
Paul Seyler: Flame Based & Water Based Cremation & Equipment
Poul Lemasters, Esq.All things Legal
Kim Bulter: SEO, Social Media, Email Marketing, Online Branding
Dr. Richard Hobart, DVM: Infectious Disease – Vet Clinic Relations
Brett VanDeWoestyne: Combining Pet Loss w/ Funeral Homes

1:00–1:45 pm

How to decrease exposure from viruses and bacteria zoonotic disease
Dr. Richard Hobart, DVM Pembroke Animal Hospital
Dr. Hobart is a partner at the Pembroke Animal Hospital where he began working at 1979. In 1993, the hospital started a professional pet cremation service, Veterinary Referral Cremation Services (VRCS) because pet cremation services were unavailable at the time. Both businesses have grown and undergone many changes for the better over the years.

In this session, you will learn how to protect yourself and your team from contracting infectious diseases when handling animals.

1:45–2:00 pm Coffee and Vendor Visits
2:00–3:00 pm

What Are A Veterinarian’s Expectations When Working with Pet Loss Professionals?
Dr. Sarit Dhupa, DVM, Peaceful Paws Pet Cremation

            Learn what vet clinics want when searching for a cremation solution for their practice. This hour will be an interactive conversation,.

3:00–3:15 pm Break and Vendor Visits
3:15–4:15 pm Understanding Alkaline Hydrolysis vs. Flame Based Cremation
Paul Seyler, Competitive Resources
Paul Seyler is president of Competitive Resources, Inc., a marketing firm with core strengths in research, strategy development, brand management and creative services. The firm specializes in understanding customer buying decisions and creating the tools to influence them. Prior to forming Competitive Resources, Paul spent 10 years in marketing and strategic planning with firms in real estate and financial services. He has spoken to industry groups nationwide on a broad range of marketing and strategic planning issues.

In this session on cremation, you will learn:
    •    How each of the cremation processes work
    •    Understanding the differences
    •    Pros & cons to each process
    •    The why behind each

4:15–5:00 pm  Set expectations for the evening – Feedback Debrief

 

Tuesday, October 3
8:30–9:00 am Coffee and Vendor Visits
9:00–9:15 am Welcome Back
9:15–9:30 am

TED Talk Video

Each day will begin with a TED Talk video to set the tone for the day’s learnings.

9:30–11:30 am

Organizational Leadership
Dr. Mike Cherry, Lewis College
Dr. Michael Cherry is an Assistant Professor of Organizational Leadership at Lewis University. The Organizational Leadership program focuses on the human side of leadership in the workplace, teaching how people function and how leaders can help them reach their full potential. Mike teaches courses emphasizing: applied research, conflict management, coaching methodologies, ethics, leadership theory, organizational design, and team development.

Dr. Cherry will discuss human side of leadership in the workplace, and help you inspire others to reach their full potential.

11:30 am–12:00 pm Break Coffee and Vendor Visits
12:00–1:00 pm Working Lunch: Q & A with the Experts

There never is enough time to engage in a conversation with those who are knowledgeable thought leaders in their profession. For this reason we’ve asked the experts to spearhead conversations and answer questions related to their niche. If you would like participate in an open lunch and learn, sit down at the table with the expert you would like to talk with.

Roberta Knauf: Therapy Dogs, Community Events, Pet Loss
Jodi Clock: Marketing, Pet Trusts, Small Business
Coleen Ellis: Starting a Pet Loss Business, Pet Grief, Training
Bill Remkus: Pet Cemeteries, Running an Efficient Crematory
James Starks: OSHAA Compliance & Employee HR Manuals
Paul Seyler: Flame Based & Water Based Cremation & Equipment
Kim Butler: SEO, Social Media, Email Marketing, Online Branding
Dr. Richard Hobart, DVM: Infectious Disease – Vet Clinic Relations
Brett VanDeWoestyne: Combining Pet Loss w/ Funeral Homes

1:00–2:00 pm  Work Smarter Not Harder
Kim Butler, The URL Doctor
Kim Butler have over 20 years of experience as an ecommerce website designer and online marketing specialist, plus over 39 years of experience in retail, management, and operations. As “The URL Dr.”, Butler has worked with clients of various sizes, from the 15th fastest growing online retailer in the US, selling in excess of 50,000 products online, to single owner small businesses.

In this session, you will walk away with 25 time saving tools to help you work smarter and not harder.

2:00–2:15 pm Coffee and Vendor Visits
2:15–3:15 pm Protecting Your Pet Loss Business
Poul Lemasters, Esq. Lemasters Consulting
Poul Lemasters, Esq., is the ICCFA cremation programs coordinator and also serves as a special counsel to the ICCFA on cremation legal issues. He is an attorney and principal of Lemasters Consulting, a funeral profession consulting company. He has worked in the funeral industry for over 15 years.

Over the next hour Poul will share all the necessary components to ensure your business is safe, sound and secure form un-necessary risk.

3:00–3:15 pm Break and Vendor Visits
3:15–4:15 pm  Best Practices – Group Collaborative
4:15–4:30 pm Debrief / Close