Wireless - March 23, 2010

Date Published: 
March 23, 2010

ICCFA Wireless: News You Can Use

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ICCFA Wireless ... News You Can Use

March 23, 2010 Edition - Volume 11 - No. 7

ICCFA Wireless is a bi-weekly electronic newsletter bringing members of the International Cemetery, Cremation and Funeral Association the latest government and legal, industry and association news. It is available to all ICCFA members current on their dues. Comments, questions and "hot news tips" are welcome. Write to: hq@iccfa.com.



TSA Clarifies Screening Human Remains and the August 1 Deadline

The previous edition of ICCFA Wireless published the text of an announcement by the Department of Homeland Security's Transportation Security Administration (TSA) stating that "the current screening protocols for Human Remains (HR) shipments will remain in effect on August 1, 2010, when the 100% air cargo screening Congressional mandate becomes effective." This statement has lead to some confusion as to its practical effect and discussions between TSA officials and ICCFA staff have clarified the practical implications: the screening of Human Remains shipped by passenger airliners in the U.S. went into effect in February 2009 at the 50% level. These are the protocols that will remain in effect "on August 1, 2010 when the 100% air cargo screening... becomes effective." As one TSA official explained it, whatever funeral homes are doing today when they ship human remains by air, they can continue doing on and after August 1 until further notice.

However, TSA urges funeral homes and other interested parties who wish to qualify as a Certified Cargo Screening Facility (CCSF) or an Independent Cargo Screening Facility (ICSF) should pursue the application process without delay. Currently, there are 10 funeral homes in the United States that are certified screeners. TSA emphasizes that funeral homes should be determining now how their shipouts will be screened, and by what facility and where. For more information, contact ICCFA general counsel Bob Fells at rfells@iccfa.com.


FTC Conducts Massive Nine-State Sweep for Funeral Rule Compliance

Last week, the Federal Trade Commission announced that it had conducted undercover investigations (or sweeps) in nine states and in the District of Columbia to determine the level of compliance with the Funeral Rule. The FTC "found significant violations of Federal Trade Commission consumer protection rules at 52 of 175 funeral homes they visited during 2009." Of the 59 mortuaries examined in the Washington, D.C. area, including parts of Maryland and Virginia, a total of 19 had significant violations. In El Paso, TX, six of 12 funeral homes had significant violations. In Nassau County, NY, seven of 14 funeral homes had significant violations. Other regions investigated were Chicago, IL, Cincinnati, OH, Chattanooga, Memphis and Nashville, TN, New Orleans and New Iberia, LA, and several cities in Montana.

Violations are punishable by fines up to $16,000 per violation (increased recently from $11,000) or funeral homes have the option of enrolling in the Funeral Rule Offenders Program (FROP) that the FTC initiated in 1996 in conjunction with NFDA. The three-year program requires that participating funeral homes contribute a fee to the U.S. Treasury in place of the civil penalties, calculated at the rate of .08% of gross income. According to FTC, since 1996, 362 funeral homes out of more than 2,300 inspected were substantially out of compliance with the Funeral Rule. For more information on the Funeral Rule and the nine state sweeps, go to http://www.ftc.gov/opa/2010/03/funeral.shtm.


Employers Gain Tax Breaks in New HIRE Act

eye on congressOvershadowed by the media attention to the health care reform legislation, last week President Obama signed into law the Hiring Incentives to Restore Employment (HIRE) Act that provides some significant tax incentives to hire and retain individuals who have been unemployed for at least 60 days. The new law also reinstates the higher maximum amounts that can be expensed under Section 179 of the Internal Revenue Code. Perhaps most important, employers can take advantage of an immediate payroll tax savings under the new law through a "payroll tax holiday."

The HIRE Act defines several key terms: "qualified employer" is any employer other than the U.S., a state, or a political subdivision of a state. Household employers are also excluded. A "qualified individual" is anyone who begins employment after February 3, 2010 and before January 1, 2011; certifies that he or she has not been employed for more than 40 hours during the 60 days immediately preceding the employment; has not been employed to replace another employee unless that person left voluntarily or was terminated for cause; and is not related to the employer in a way that would disqualify the employer from the "Work Opportunity Credit" under Section 38 of the Internal Revenue Code.

The "payroll tax holiday" provisions exempt an employer from paying its share of the Old Age, Survivors, and Disability Insurance (OASDI) tax of 6.2% of wages paid to "qualified individuals" after March 18, 2010 and before January 1, 2011. A second tax incentive is a non-refundable tax credit that provides employers with a tax credit up to $1,000 for any tax year ending after March 18, 2010 for those "qualified individuals" that also meet the definition of a "retained worker," that is, any qualified individual who was employed by the qualified employer on any date during the tax year; was so employed for a period of not less than 52 consecutive weeks; and received wages during the last 26 weeks of the 52 week period that equal at least 80% of the wages received for the first 26 weeks of that period.

For more information on the new law, please go to this link.



2010 Annual Convention & Exposition: Another Record Breaker!
2010 Annual Convention & Expo

The ICCFA 2010 Convention & Exposition in San Antonio, Texas, was the largest in association history with a record number of booths and attendees.

Evaluations of this event were exceptional, with 93 percent of attendees who responded rating their overall Convention experience as "excellent" or "very good," and 86 percent indicating they "definitely" or "probably" will attend the 2011 Convention in Las Vegas. Among the comments:

"The best array of speakers and networking I have ever attended. The future of funeral service is in the hands of the ICCFA." (Anthony Ripepi Jr., A. Ripepi and Sons Funeral Homes, Middleburg Heights, Ohio)

"My first time ever. Went away with valuable information that will hopefully not only position us but make us soar into the next generation." (Robbie Cody, Constant Companion Pet Funeral Home and Crematory, Cleveland, Tennessee)

"Great array of workshops touching on the various aspects of our industry—new and old." (James A. DeCastro, Diocese of Tucson Catholic Cemeteries, Tucson, Arizona)

"This was my first ICCFA Convention after 15 years in the business. I couldn't have been more impressed and pleased. Everything was done with excellence, and everything (speakers, products and services) was relevant to our current times." (Michael Brooks, Dempsey Funeral Services, Cartersville, Georgia)

"This was a wonderful experience. I appreciate, as a student, having the opportunity to attend. It was very educational." (Tammie Jorgensen, San Antonio College, San Antonio, Texas)

Several albums of photos from the Convention are posted on Facebook. Check them out at:

Become a "fan" of the ICCFA page to be notified of photos as they go up. "Friend"
robt@iccfa.com to allow us to "tag" you in photos. If you haven't already become a fan of ICCFA on Facebook, you can do so now.

The ICCFA PAC raffle raised a record amount of $16,750. Marcia Williams won a VIP package to next year's Convention in Las Vegas, John Linge won a 42-inch widescreen LCD HDTV and Ken Stevens won an ultra-HD Flip Camcorder.

Additional Convention details including final attendance tallies will be available in the next edition of Wireless.


2010 Annual Convention & Expo

New ICCFA Officers, Board Elected at Annual Convention

The ICCFA elected new leadership during its 2010 Annual Convention & Exposition, March 8-11 in San Antonio, Texas. Congratulations to the following newly elected officers:

  • President—Kevin R. Daniels, CCE, Daniels Family Funeral Services, Albuquerque, New Mexico;
  • President-Elect—Kenneth E. Varner, CCFE, Cypress Lawn Cemetery Association, Colma, California;
  • Vice President, Education—Nancy R. Lohman, CCFE, Lohman Funeral Homes, Cemeteries & Cremation, Ormond Beach, Florida;
  • Vice President, Membership & Marketing—Jeff Kidwiler, CCE, CSE, Heritage Park, Metro Manila, Philippines;
  • Vice President, Internal Affairs—Darin B. Drabing, Forest Lawn Memorial-Parks & Mortuaries, Glendale, California;
  • Vice President, External Affairs—I. Frederick Lappin, CCE, Knollwood Cemetery Corporation and Sharon Memorial Park, Sharon, Massachusetts;
  • Treasurer—Jay Brammer, Gibraltar Remembrance Services LLC, Indianapolis, Indiana; and
  • Secretary—Christine Toson Hentges, CCE, The Tribute Companies Inc., Hartland, Wisconsin.

Members elected to serve three-year terms on the ICCFA Board of Directors are:

  • Richard O. Baldwin Jr., CCE, Celebris Memorial Services, Montreal, Quebec;
  • Gary Freytag, Spring Grove Family, Cincinnati, Ohio;
  • Corey Gaffney, Gaffney Funeral Home, Tacoma, Washington;
  • Ed Horn, CCE, St. Michael's Cemetery, East Elmhurst, New York;
  • Hamilton Jones, CFSP, Miller-Jones Mortuary and Crematory, Hemet, California;
  • F. Daniel Moloney Jr., Moloney Funeral Homes, Lake Ronkonkoma, New York;
  • Thomas A. "TR" Routsong, CFSP, Routsong Funeral Home, Dayton, Ohio;
  • Michael Schoedinger, CFSP, Schoedinger Funeral and Cremation Service, Columbus, Ohio.

Past presidents elected to serve a one-year term on the Board are:

  • Timothy F. Brammer, CCE, Gibraltar Remembrance Services, Indianapolis, Indiana;
  • Arlie T. Davenport Jr., Greenwood-Mount Olivet, Fort Worth, Texas; and
  • Irwin W. Shipper, CCE, Rose Hills Memorial Park, Putnam Valley, New York.

The International Memorialization Supply Association appointment to serve a one-year term on the Board is:

  • Timothy M. Hentges, Tribute Precast Systems LLC, Hartland, Wisconsin.

The presidential appointments to represent the ICCFA on the Cemetery Consumer Service Council are:

  • Thomas P. Daly, CCE, CCCE, CHS Consulting Group, Westwood, Massachusetts; and
  • William P. Tate, CCE, CCrE, Laurel Hill Cemetery, Saco, Maine.

Members of the 2010-2011 Executive Committee are as follows:

  • ICCFA President Kevin R. Daniels, CCE, Daniels Family Funeral Services, Albuquerque, New Mexico;
  • ICCFA President-Elect Kenneth E. Varner, CCFE, Cypress Lawn Cemetery Association, Colma, California;
  • ICCFA Immediate Past President Gregg M. Williamson, CCE, Rose Hills Memorial Park and Mortuary, Whittier, California;
  • Richard T. Sells, CCE (past president's appointment);
  • Paul M. Elvig (president's appointment);
  • ICCFA Treasurer Jay Brammer (ex-officio);
  • ICCFA External Chief Operating Officer and General Counsel Robert Fells, Esq., (ex-officio); and
  • ICCFA Internal Chief Operating Officer Joseph Budzinski (ex-officio).

2010 Annual Convention & Expo

ICCFA Presents Member Awards, ICCFA University Scholarships

The ICCFA awarded several scholarships to the ICCFA University and honored several members during its 2010 Convention & Exposition.

Certification Designations
The ICCFA certification program recognizes individuals who have demonstrated a high degree of competence and a high level of cemetery, cremation, funeral or supplier management, experience and skills. The ICCFA awarded the following designations:

  • Mark Pennington, CCFE, CCrE, CSE, president and CEO of Halo International Corporation in Twinsburg, Ohio, was awarded a Certified Cremation Executive (CCrE) designation; and
  • Ronald J. Nestor, CCE, grounds and operations foreman at Knollwood Cemetery Corporation, Sharon Memorial Park and Knollwood Memorial Park in Sharon, Massachusetts, was awarded a Certified Cemetery Executive (CCE) designation.

Quarter and Half Century Clubs
The ICCFA presented awards honoring those who have belonged to the association for 25 and 50 years.

Inducted into the Quarter-Century Club were:

  • Thomas M. Flynn, Homewood Memorial Gardens in Homewood, Illinois;
  • Harry C. Neel, Jefferson Memorial Cemetery and Funeral Home in Pittsburgh, Pennsylvania;
  • Dennis Syndergaard, Cedar Memorial Park in Cedar Rapids, Iowa;
  • David J. Middlemiss, Jefferson Memorial Park in Pittsburgh, Pennsylvania; and
  • Michael Walker, Jefferson Memorial Park in Pittsburgh, Pennsylvania.

Inducted into the Half-Century Club was the late Harold P. Ray, Cedar Memorial Park in Cedar Rapids, Iowa (awarded posthumously).

University Scholarships
ICCFA University, to be held July 23-28, 2010, at the Fogelman Conference Center at the University of Memphis in Memphis, Tennessee, is the only advanced training program of its kind for cemetery, cremation and funeral service professionals.

The ICCFA Educational Foundation awarded a $1,500 scholarship to ICCFA University to:

  • Cassandra Canez, Miller-Jones Mortuary, Sun City, California

The ICCFA Educational Foundation also awarded two $1,000 scholarship to:

  • Chris Cooke, City Cemeteries of Evansville, Indiana
  • Caren Harville, Glen Haven, Sylmar, California

The Central States Scholarship Winner for full tuition to any of the six ICCFAU colleges is:

  • Rebecca Ehlert, Pinelawn Memorial Park, Milwaukee, Wisconsin

A complete program and registration materials for the 2010 session of ICCFA University will be available at www.iccfa.com next week.


Crematory Operator Training: May 27 in Glen Allen/Richmond, VA

If you haven't already received your crematory operator certification, you have
another chance to do so before July 1! The International Cemetery, Cremation
and Funeral Association, in conjunction with the Independent Funeral Homes of
Virginia, will be conducting a one-day crematory operator certification program on
Thursday, May 27, at the Richmond Marriott West in Glen Allen, Virginia.

Thursday, May 27

Richmond Marriott West
4240 Dominion Boulevard
Glen Allen, VA 23060
8 a.m. to 5 p.m. with continental breakfast beginning at 7:30 a.m.
Download a registration form here
COST: $349 for ICCFA or IFHV members; $429 for non-members

The ICCFA Crematory Operator Certification program, presented in concert with Crematory
Manufacturing & Service Inc. consists of extensive training including:

  • professional terminology
  • incinerator terminology
  • principles of combustion
  • cremation and the environment
  • incinerator criteria and design
  • basics of operating cremation equipment
  • general maintenance and troubleshooting
  • forms and record keeping
  • handling and exposure control

All attendees will receive a comprehensive Operations Manual covering all aspects
of crematory operation and maintenance. The Commonwealth of Virginia has recognized the ICCFA as an official provider of crematory
certification training.


Reach Thousands with an ICCFA Classifieds Ad

Cemetery Director
Active 150+ acres in NYC Metropolitan Area.

Minimum of 8 years full time experience required in administration and all operations inclusive of computers, office skills and systems, records and documentation, sales, fieldwork, and reading maps. Also, candidates must have strong interpersonal and communication skills, and proven business management experiences. Must be able to work well with others, multi task, understand financial and payroll reports, manage staff, communicate and implement company policy and procedures.

Excellent compensation, inclusive of medical and pension benefits.

Please send resume to NYCemConsult@aol.com.


Consider the Possibilities—Des Plaines, IN
We are seeking a dynamic Sales Manager to lead a professional sales force in the Chicago, IL area (Des Plaines). This is an opportunity to manage the sales function for a cemetery and nearby funeral home.
Apply to today and discover how rewarding it can be to work with us:

  • Salary plus performance bonuses
  • Attractive benefits
  • Continued learning/development/advancement


  • Minimum of five years sales experience
  • Minimum of three years sales management experience

Must also be:

  • An excellent recruiter and trainer
  • A person of integrity
  • High energy, creative, and have the ability to motivate

For fastest consideration, send your resume via email to larry.newsom@sci-us.com OR CLICK HERE TO APPLY. Equal Opportunity Employer, M/F/D/V


Consider the Possibilities—Schereville, IN
We are seeking a dynamic Sales Manager to lead a professional sales force in NW Indiana (Schererville, IN) area. This is an opportunity to manage the sales function for a cemetery/funeral home combo.
Apply to today and discover how rewarding it can be to work with us:

  • Salary plus performance bonuses
  • Attractive benefits
  • Continued learning/development/advancement


  • Minimum of five years sales experience
  • Minimum of three years sales management experience

Must also be:

  • An excellent recruiter and trainer
  • A person of integrity
  • High energy, creative, and have the ability to motivate

For fastest consideration, send your resume via email to larry.newsom@sci-us.com OR CLICK HERE TO APPLY. Equal Opportunity Employer, M/F/D/V


Consider the Possibilities—Rockford, IL
We are seeking a dynamic Sales Manager to lead a professional sales force in the Rockford, IL area. This is an opportunity to assume the reins of an already high performing sales team, not a fixer-upper.
Apply to today and discover how rewarding it can be to work with us:

  • Salary plus performance bonuses
  • Attractive benefits
  • Continued learning/development/advancement


  • Minimum of five years sales experience
  • Minimum of three years sales management experience

Must also be:

  • An excellent recruiter and trainer
  • A person of integrity
  • High energy, creative, and have the ability to motivate

For fastest consideration, send your resume via email to larry.newsom@sci-us.com
Equal Opportunity Employer, M/F/D/V


Immediate Opening—A SOLID PERFORMER!
A solid Company is looking for an Experienced Sales Manager to work with the sales functions of a 300+ burial Cemetery in the Mid-West. Candidate must have experience in cemetery/funeral Sales Management. The ideal candidate would be a team player who understands that recruiting and training of a sales staff is a daily function of management. The manager we select for this high profile position must have a strong work ethic, can multi task, works well with others, can manage people, communicate and implement company policy and procedures.

In return, you will be compensated extremely well and live a quality of life that most only dream about. Medical, Dental, 401K and Life Insurance is only a part of what is available to you. Don't delay, this position will not stay open long.

If you are a candidate looking for such an opportunity please e-mail your resume to rosehillelmwood@aol.com.


Opportunity With Graystone Associates, Inc.
We are hiring a SR Consultant/Account Manager/Facilitator. We are a consulting company to independent funeral homes/mortuaries with clients throughout the United States and Canada. In this position, you will assist your accounts by providing financial, managerial and training support for the Owners and their staff. Seventy five percent of your time will be spent consulting and the other 25% will consist of training. This position requires extensive travel (80%) both in the US and Canada (valid Passport required). To be considered for this position, you must have a minimum of Bachelors or MBA degree and a minimum of 5 plus years of experience in management and account facilitation. You must be able to read and analyze financial documents, have strong verbal and written communication skills, feel comfortable speaking with all levels of employees in a funeral home, comfortable speaking in front of a large group of people, and capable of working independently. You must also be tech savvy and capable
of using MS Word, Excel, PowerPoint and Outlook, etc. Experience as a General
Manager of a Funeral Home or Regional Management responsibilities are highly
desirable. Close proximity to a hub airport essential. Please send your resume, along with a cover letter, including your salary requirements to


Assistant Sales Manager
Seeking Assistant Sales Manager. Must have funeral industry experience. We are looking for an energetic, positive, detail oriented person with good communication skills for a full-time position. Excellent medical, dental & vision benefits, vacation & 401k plan. Extensive management training.

Fax resumes to Liz at (866) 363-3129 or e-mail Liz at lwelch@fairhavenmemorial.com

Mail resumes:
Fairhaven Memorial Park
1702 Fairhaven Ave.
Santa Ana, Ca. 92705
Attn: Liz Welch


Operations Manager
Premier central Orange County mortuary seeking an individual looking for a challenging
opportunity that offers the ability to grow & develop a strong employee staff.

We are looking for an experienced manager with a minimum of 5 years of funeral home management experience, managing an annual call volume of over 700 cases. Candidate should possess strong leadership qualities & a focus on customer satisfaction. CA licensed Funeral Director preferred.

We offer a competitive salary, healthcare benefits, 401k, paid vacation & life insurance.

Please fax your resume to 866-210-7246.

Mail resumes to:
Fairhaven Memorial Park
1702 Fairhaven Ave.
Santa Ana, Ca. 92705
Attn: Liz Welch


Family Service Counselor
We are seeking a motivated, self starting, experienced Funeral Director / Family Service Counselor for our Mission Viejo office location. Duties include promotion of the funeral home through public relations visits along with traditional responsibilities of serving families. Excellent medical, dental, vision benefits, vacation & 401k plan.

Fax resume to Liz at (866) 363-3129 or email to Liz at lwelch@fairhavenmemorial.com

Mail resumes to:
Fairhaven Memorial Park
1702 Fairhaven Ave.
Santa Ana, Ca. 92705
Attn: Liz Welch


Chief Operating Officer
Allegheny Cemetery & Crematory, Homewood Cemetery, Smithfield Cemetery & Rapp Funeral Home

Requirements include: Hands on management of significant
(historic) properties, five years senior management experience, Bachelor degree, strong financial & cemetery sales skills and working with non-profit Boards & experienced staff.

Allegheny Cemetery
Thomas G. Roberts, President

Please send or e-mail Resume & Salary Requirements
for a Confidential response.
4734 Butler Street, Pittsburgh, PA 15201
Ph 412-682-1624 | Fax 412-622-0655
E-mail: tgpr52@hotmail.com


Do You Want an Opportunity to Earn What You Are Worth?
Stewart Enterprises is looking for an experienced sales manager with a proven track record of success in combination operations that wants an opportunity to earn what you are worth and not have your income potential capped.

We are currently seeking a sales manager in Mobile, Alabama, to manage sales for two cemeteries and a funeral home. The successful candidate that will be selected for this position must have:

  • at least 3 years experience as a sales manager in the cemetery/funeral business
  • a proven track record of hiring and maintaining a stable, productive sales force
  • experience managing sales in a combination funeral home/cemetery environment
  • experience managing multiple locations in a single market

We offer the following benefits:

  • 401(k)
  • Complete health package including medical, dental, and vision care
  • Bonus Programs
  • Advancement opportunities

If you are looking for a company that you can retire from, give Joe Everly a call at 504-265-0370 or email your resume to Jeverly@stei.com. All inquiries will be kept confidential.


Simply Put... Becoming the Best
Remember the days of creating lead programs and having monies to support it? Rolling out a monthly sales contest? Recognition and award trips to exotic destinations?

At Carriage Services "The Good Ole Days" are NOW!

We are looking for driven, experienced entrepreneurs who can build successful teams for long term growth. The qualified candidate must possess unbridled energy, can energize and inspire, has the edge to make the right and sometimes difficult decisions, and execute results.

Only proven "A" Players need apply; we only have room for the best!

Current Sales Manager opportunity in our Florida market.

For confidential consideration
E-mail or fax resume to:
713-332-5417 fax


Excellence in the Removal Procedure: The Manual
How do you explain something that you have been doing for years without leaving out the details to a new employee? This newly revised Removal Manual is finally back and available. There is no other type of publication dedicated to the proper handling of deceased. It is a needed guide for the experienced and one who is new to the funeral business. Every removal is not created equal, each removal is different. Some funeral establishments have used this as their primary operations and procedure manual.

The purpose of the manual is to improve the protocol and the standards of performance. It is created to save the company from litigation and headaches, as a result out of a lack of improperly training of the mortuary staff. This is a practical manual on various types of decedent removals, important risk management issues (such as proper identification, use of PPE's), the dangers of various pathogens present, and understanding OSHA standards.

This newly revised edition is much easier to read and use. This edition is no longer coiled, it is seamed together for endurance and durability. It is our hope, that the ideas and techniques will be deemed useful into the protocol that exist today. What a great addition to funeral service resources.

Reduced Price: $19.95 each
(Please allow 1-2 weeks for shipping)

Please mail check or money order
payable to: Shun Newbern

Shun Newbern & Associates
P.O. Box 1865
Huntington Beach, CA 92647


Experienced Family Service Unit Leader—Central Florida
Carriage Services is a leading provider of professional funeral and cemetery services and products in the United States. Carriage serves families from diverse cultures and religious backgrounds.

Carriage is committed to being the most professional, ethical, and highest quality funeral and cemetery service organization in our industry. To assist us in maintaining this commitment, we are seeking a Family Service Unit Leader for one of our Central Florida locations.

Tired of the snow & winters? Lakeland Funeral Home and Memorial Gardens has a fantastic opportunity!

We are looking for a talented Family Service Unit Leader to direct and oversee our Family Service Team. This person should have proven success as a Unit Leader or Sales Manager of Family Service; combination experience would be an added plus but is not mandatory.

  • Finest Combo Location in a Central Florida County of a Nearly 600,000 Population!
  • Best Pay Plan in the Industry!
  • $100K Potential!
  • Generous Override on Family Service Team!
  • Sign On Bonus!
  • Great Company Benefits!
  • 401K!
  • Moderate Cost of Living!

For the right candidate this could be your last move! Contact me immediately to discuss this position with our company. Looking forward to hearing from you!

Chuck Horvath, 863-686-2125 or e-mail resume & salary requirements to Chuck.Horvath@carriageservices.com. Or you may fax 713-332-5417


Position Wanted—Preneed Sales Manager
I will double your man power, and double your preneed volume in one year or you can fire me!! Do you as a company have a manager, or many managers that won't leave there desk unless the pay checks came in? In this industry we sell peace of mind, not a desk and a title. It's time to ask yourself as a private owner, and/or large company: do you have the right people in place. Do you know most companies loose 35% of the volume, and sales because the counselor didn't know how to build the sale/or close it. Call a manager that has a proven track record. Call Kevin Williams—989-392-5419 or kwilliamspreneed@yahoo.com.


Position Wanted—Sales Director
Experienced and successful area sales director with 22 years experience in the cemetery and funeral home industry. I am a consistent million dollar personal volume writer, yearly. My track record is one of the best in the cemetery industry. Sales, training, marketing, property owner updates, door knocking, telemarketing, referrals, and after care. In the past 10 years I have personally written $12.3 million in preneed sales. I have taken cemetery operations from very little volume to over a million in pre need sales every year. At my most recent position I have doubled the man power and tripled the volume in one year. I am seeking a management position. Contact Kevin Williams at: 989-392-5419 or kwilliamspreneed@yahoo.com.


Advanced Planning Funeral Director
Are you looking for a rewarding opportunity and have a desire to be a key player in a top notch Funeral Home? We will be hiring someone with a proven track record in advanced planning funeral sales. Are you that person? Woodlawn Funeral Home is a combo state of the art facility located in beautiful Norfolk, VA. We are expanding our business and looking for a top notch Advance Planning Funeral Director who will be responsible for our advanced planning funeral services. Must have Life & Annuities Insurance Licensure (or the ability to obtain with in a short period of time) and currently be licensed as a Virginia Funeral Director. Must be proficient w/computer and be willing to learn new software. Must be comfortable speaking in front of groups. This is a full-time position that offers competitive pay & commission along with an excellent benefits package. For further consideration, please e-mail your resume with salary history to debbiebatliner@woodlawngroup.com. Only resumes with salary history will be considered. (Confidential Inquiries). EOE.


Cemetery Sales—Advanced Planning & Family Service Professionals
Are you looking for a change? We will be hiring top-notch Cemetery Sales Professionals. But we only have a couple of team member positions available. So if you've been looking to make a change, now is the time. Have you always wanted to live and work close to the beach? Well, it's time to make that dream a reality. Woodlawn Memorial Gardens, a combo facility, has 75 acres of beautifully landscaped and maintained property and is located in Norfolk, Virginia, just minutes from the Virginia Beach Oceanfront. Sales experience must be proven and demonstrated. This is a full-time commissioned opportunity with benefits and high earnings potential. Must have a valid driver's license, be able to obtain a Virginia cemetery sales license, have excellent computer skills, closing skills and the desire to write your own paycheck. For further consideration, please email your resume, with salary history included to debbiebatliner@woodlawngroup.com. (Confidential Inquiries). EOE.


Wanted: Funeral Director/Embalmer
Immediate Opening for Alabama Licensed Funeral Director and Embalmer With 50 percent "partnership opportunity," located in Lanett, Alabama.
Call Tony Arboritanza 352-232-2536 or email info@dearborllc.com
Web site: www.dearborllc.com


Do You Remember?
Do you remember when telemarketing was going strong; direct mail flowed from a spigot and the sales team acted as one with a common goal in mind. For most those days are nothing but a distant memory, for us it is a way of life and the way we do business.

We thoroughly understand the value of lead flow and the impact it has on developing new sales talent into our industry. Our sales division does not report to any operations, general manager or maintenance superintendent. We report only to the Vice President who is a sales guy.

We are a National Company with one Sales Management opportunity currently available and the position has a great benefit plan too. If you are interested in quality leads, no micro-management and a chance to be among the highest paid Sales Management team in the industry. Then E-mail your resume to memorialparkcemetery@comcast.net and you just might find yourself pleasantly surprised about the opportunity.


Exciting Sales Opportunities!
StoneMor, a leader in the industry, has exciting opportunities for Sales Professionals at many locations.

We boast one of the highest commission rates in the industry and our Sales Managers enjoy triple override bonuses on all location sales after hitting performance goals.

We have excellent benefits including Medical, Dental, Life, Short-Term and Long-Term Disability, and 401K.

We are currently searching for experienced Sales Managers and Sales Counselors in PA, DE and MD. EOE

For more information, please call 877-857-8890 and refer to this ad or send your resume via fax to 215-826-2929 or email it to jobs@stonemor.com. www.stonemor.com


Cemetery Caretaker Superintendent
Cemetery Caretaker Superintendent wanted for 500 burial memorial park in beautiful Fort Lauderdale, Florida.

The Cemetery Superintendent is responsible for the overall appearance and condition of the cemetery grounds. The Superintendent must also demonstrate a commitment to NorthStar's goal of being the employer of choice in the death services industry.

The person chosen for this position will be required to maintain a dedicated staff with the skills necessary to serve client family needs.

This is a salaried position with a range of $40,000 to $45,000 per year, as well as carrying the potential for a production bonus. NorthStar offers a comprehensive benefits package including matching 401K, Health, Life Insurance and other benefits.

Please submit you resume to alan.teal@nsmg.com or call 386-747-1586.


Professionals: Service & Sales with Operations Experience
Are you successful today (or in recent past) in outreach & marketing within diverse communities? Can you quantify & verify with references your past successes? How have you balanced revenue needs with operational integrity? Does your experience include high traditional and moderate to high cremation consumers, and if yes, where, with whom and how?

We are a family run business seeking two people of integrity for two of our markets:

Mississippi Gulf Coast
Eastern Slope, Colorado Rockies

We seek and demand:

  • Integrity
  • Lead development skills worthy of the 21st century
  • Coaching & training of small, expert teams
  • Five years minimum successful experience in both funeral and cemetery spaces
  • Leadership by works
  • Licensed funeral directors are welcome to apply

We Offer:

  • A family company seeking quality through talented people
  • Compensation that drives positive cash flow for you and the company
  • A company to retire with someday
  • A suite of benefit opportunities
  • Owners that work in the trenches every day with families

Please forward your resume and cover letter to Mark Sadowski at I.amunknown@live.com and include your references. We would like to secure and begin working with you in the beginning of 2010.


Two Cemeteries for Sale
"New" asking price $275,000.00. Franklin, Virginia, and Emporia, Virginia (30 minutes apart); $250,000.00 in receivables, $400,000.00 in trust accounts. Due to owner health issues we are doing a drastic reduction in price. Take advantage of this great opportunity. E-mail inquiries to acc@gamewood.net, or fax to 434.822.1647, or call Gary Hall at 434.250.6121. To view pictures go to www.myspace.com/accinc.


Preneed Sales Manager
New Tacoma Cemeteries & Funeral Home in Tacoma, Washington is looking for a Sales Manager to lead our cemetery & funeral home preneed sales team.

Our ideal candidate has their Washington insurance license and previous cemetery managerial experience leading a sales team. Benefits include salary + commission, medical, dental, vision, vacation, sick and 401K plan. Please e-mail resume to: patty@newtacoma.com or contact Jack Harding at 253 564-1311.


Sales Manager, Family Service Division Managers and Field Force Division Managers
GRS is growing again!

Gibraltar Remembrance Services is on the grow again and we are looking for a Sales Manager, Family Service Division Managers and Field Force Division Managers for new location in the Midwest and expansion of our Seattle operations of the USA.

Our Sales Managers and Division Managers ALL earn in excess of $100,000. Some exceed that mark handsomely.

We are looking for a track record of:

  • Strong Leadership Skills
  • Aggressive Work Ethic
  • Integrity
  • Vision (ability to identify opportunity and sell the vision)
  • Ability to Recruit and Train a Large Sales Team
  • Experience in lead development
  • Consistent Performance and Growth

We Offer:

  • Best Compensation Plan in the Profession
  • Full Line of Fringe Benefits including 401K with Company Match
  • A Preneed Sales Driven Corporate Philosophy
  • Opportunity for Career Advancement
  • Effective Sales and Training Materials
  • Relocation Program

For more information in an informal and confidential chat call Gary Osborne at 713-702-2886 (cell) or send a brief e-mail to GOsborne@RemembranceSvcs.com. I do not need a formal resume but a brief work history or comments about what you are seeking would be helpful to our discussion.


For Sale
Perpetual care cemetery, located approximately eighteen miles northwest of Fort Worth, Texas.


  • 10 acres dedicated land with approximately 4,000 spaces available
  • Approximately 25 additional adjacent acres
  • Mausoleum/ chapel/ office building
  • Maintenance and storage building
  • 2 tractors, one with 36" backhoe
  • 10 X 6 dump trailer
  • Zero turn mowers and miscellaneous equipment
  • Perpetual care trust fund fully funded and continues to receive #1 audit rating from the Texas Banking Commission.

Asking Price: Open
Contact Betty Haas at bjh@citbroadband.com for more details or information.


Jump Start Your Sales Management Career
Is NOW the time to JUMP START your sales management career or take it to the next level?

NorthStar Memorial Group is a DYNAMIC and growing company with locations throughout the U.S. Take charge of your future by joining our team at Floral Haven, a premier property in Oklahoma, where you will build and supervise your own sales force. We are looking for TOP SALES PRODUCERS and CURRENT SALES MANAGERS who want to increase their earning potential!

Great benefits including health, 401k and life!

Position yourself for success! Send your resume today to gdaniel@fhaven.com or, for more information, contact Donna Wagner @ (918) 894-8808. We respect your need for confidentiality.


Sales Manager
We are looking for a selling sales manager who has a pro-active approach for pre-need mausoleum sales, is capable of establishing community awareness in the surrounding communities of the cemetery, as well as establish mutual business relationships with area professionals to service residents on a broader spectrum of needs. Daily and weekly responsibilities require the sales manager to meet and counsel area families regarding the advantages of preplanning, in addition to assisting with the on-site training and motivation of sales counselors in order to grow the number of pre-need sales for their cemetery.


  • Hands on sales approach
  • Motivate and encourage a healthy competitive spirit
  • Earn a six figure + income


  • 2 years successful cemetery sales management experience
  • High energy, results oriented

Visit our Web site to see the country's most beautiful and sought-after mausoleums! All responses are kept confidential.

Contact Jill Baum, Memorial Properties, 1.888.662.9600
E-mail your resume to Memprop@aol.com
Opportunities available in Savannah, GA and NJ


Combination Locations: Funeral Home/Cemetery; Sales Managers
Our top Sales Director/Managers easily earn six figures annually. We are looking for a highly motivated individual who can lead and manage a team of trained professionals.We currently have Sales Director positions available in the Midwest Region If you are seeking a career with a future, we offer the following:

  • Outstanding Compensation Package including a base salary
  • 401K / Profit Sharing
  • Complete Health Package including Medical, Dental & Vision care
  • Limited travel

Interested persons should e-mail dfarrow@stei.com or call Doug Farrow @ 816.353.5091.

Responsibilities include the following:

  • Implement and supervise the sales program in such a manner as to achieve and exceed sales plans with established budgets.
  • Recruit, hire and field train new sales counselors.
  • Supervise activities of established and new sales counselors and managers to secure sales goals, maximize individual performance and maintain established minimum achievement levels.
  • Conduct sales meetings daily with full staff with the objectives of educating, informing and inspiring through participative involvement.
  • Control distribution and follow-up of company generated sales opportunities (leads) (call-ins, walk-ins, reply cards from mailings, reload card assignments, etc.) and prepare reports showing results achieved on any and all such leads on a weekly/monthly basis.
  • Audit sales proficiency and quality by periodic review of each counselor and manages complete sales presentation. Such review should also assure that the company "story" is being told in an honest and accurate manner consistent with the company's service philosophy.
  • Assist sales personnel to learn and maintain an acceptable level of In-field activity by periodic review of such activity.
  • Maintain a level of personal sales activity necessary to achieve established personal production goals.
  • Perform related duties as required.

Job Requirements

  • Minimum High School Diploma or equivalent -- Some College Preferred!
  • Valid Driver's License
  • 2 yr Previous Cemetery Sales Management experience a must
  • Above average communication skills
  • High level of compassion and integrity
  • Problem solving skills
  • Ability to multi-task and set priorities
  • Must be able to manage his/her own time and organize each day's activities without constant supervision


General Manager; Licensed Funeral Director
If you are seeking an outstanding opportunity to take charge of a premier multiple location funeral business that offers a great opportunity to personally grow and develop a strong employee staff, then this is the opportunity you've been searching for.

We are looking for an experienced manager with at least 5 to 7 years experience managing multiple locations with a minimum annual call volume of 1500 call to manage this multiple funeral home operation in Riverside County, CA. Candidate should possess strong leadership qualities and a focus on customer satisfaction.

We offer a competitive salary, healthcare benefits, 401K, paid vacation and Life Insurance. Compensation also includes an incentive plan tied to customer satisfaction and business results.

Please send your resume along with salary history to Lisa at Ldstreiff@comcast.net.


Memorial Garden Cemeteries for Sale
My name is Milton Marshall, and I am the sole owner of two Memorial Garden cemeteries for over 36 years. I am 75 years old and I am ready to retire! The properties are conveniently located only 35 minutes apart, one in Hopkinsville, Kentucky and the other in Clarksville, Tennessee. I am presenting these cemeteries for sale to professional individuals or companies that will continue to serve these communities while achieving their own business goals.

Thank you for visiting this site: www.cemeteryforsale.com

You are welcome to contact me by e-mail or phone:
Milton Marshall


Place your classified advertisement with ICCFA today!

  • ICCFA Wireless classified ads cost $80 and must be prepaid.
  • Ads run in two consecutive issues, and include free placement on the ICCFA Web site for four weeks.
  • Ads include a link to the company Web site and/or e-mail at no charge.
  • Ads with a box number for confidential reply are available for an additional $15.
  • Ads must be no longer than 250 words.
  • ICCFA reserves the right to limit the number of ads per issue on a first-come, first-served basis.
  • All advertising is subject to the publisher's approval; advertisers assume liability for all content of advertisements printed and for any claims arising therefrom against the publisher.

    For more information or to place an ad, contact Rick Platter at rickp@iccfa.com or call 800.645.7700. See more classified ads at www.iccfa.com/classifieds.

member benefits

ICCFA Supply Link Allows Easy Buyer's Guide Searching
The ICCFA Supply Link, an online buyer's guide members can use to easily search for products and services from the convenience of their computers, can be accessed directly from the ICCFA home page. The Supply Link offers a "Search" function whereby members can search according to product type or company name and can be limited to a state or to a certain radius distance from a specified city or ZIP code. Users also can narrow their search to include only ICCFA-member companies. Suppliers that are ICCFA members and exhibitors are identified as such in their listings.

Discounts at FuneralReview.com and Dignity University
The ICCFA has partnered with FuneralReview.Com to provide online continuing education at a discount for members. Founded in 2002, FuneralReview.Com is North America's largest provider of online continuing education courses designed specifically for funeral directors, embalmers and preneed counselors. ICCFA members are being provided a code for use in obtaining a discount on the site's funeral courses.

All funeral courses at FuneralReview.com are approved by the Academy of Professional Funeral Service Practice. ICCFA members in good standing can log in using a special code to receive a discounted price on the funeral service courses. If you have not yet received your code or have misplaced it, call the ICCFA at 1.800.645.7700. For more information, visit www.funeralreview.com.

The ICCFA also offers low-cost online training on a variety of OSHA topics through a partnership with Dignity University. To access the 23 OSHA courses, visit http://online.ecampustraining.com/Dignityu/.

ICCFA News Page
The ICCFA News Page takes you to sources throughout the world for industry news and updates. It brings you the most comprehensive selection of funeral service and cemetery news available anywhere, along with frequently updated general news items related to national and world events. The News Page reports the news before anyone else and is one of the most visited page on the ICCFA Web site. Stop in each day and you'll see why.

Music Licensing
The 2009 Music Licenses are available for just $248 per property, no additional fees. Covers ASCAP, BMI and SESAC. Any U.S. funeral home, cemetery or related business is eligible for membership as a Music License Member. Licensing directly with the agencies this year would cost nearly $600 per location, so this price—which requires no additional membership fee—is still the lowest available to the industry.

Tax-Related Questions
ICCFA members now also have access to an attorney for tax-related questions regarding trust earnings, care fund allocations, capital gains, investments and more. The ICCFA has retained Leslie Schneider, CPA, a tax attorney with Ivins, Phillips & Barker in Washington, DC, for telephone consultations for up to 20 minutes with no obligation. To take advantage of this member benefit, call Schneider at 202.393.7600.

ICCFA Insurance Program

Administered by Alliant Insurance Services, this program allows members to purchase commercial property and casualty insurance—including general liability, commercial property, automobile liability and physical damage, umbrella liability, professional liability, workers compensation, employee benefits and more—at rates they probably would not be able to afford on
their own. For details, call 800.390.9099.

HR Law Benefit
Through an unprecedented new benefit program, ICCFA members can now access free legal consultations regarding labor relations, human resource management and employment law. Attorney Michael Pepperman of the Labor Relations and Employment Law department at Obermayer Rebmann Maxwell & Hippel LLP (ORM&H), is available to address questions on topics ranging from hiring and firing, to employee privacy and workplace violence, to wages and hours, to equal employment opportunity and wrongful discharge issues. Michael Pepperman, Esq., has spoken on labor and employment issues at several ICCFA conferences and regional industry meetings. To take advantage of this benefit, please call 215.665.3032.

ICCFA Introduces New Sales Training Programs
ICCFA introduces new sales training programs by sales trainer and professional speaker Gary O'Sullivan, CCE. O'Sullivan's two latest products include a 10 DVD Series—The Power to Sell Preneed, and a training support system called the GoSell System. Both products provide sales managers with tools and training strategies that will help them to strengthen and motivate their teams. For more details or to place an order, call the ICCFA at 800.645.7700.

ICCFA Internet Expo
The ICCFA Internet Expo is the largest online exposition in the cemetery and funeral service industry. Cemetery and funeral home owners and operators will find 300+ providers in more than 100 product and service categories. Exhibit space is provided as a free, exclusive benefit to all ICCFA supplier and professional members. Check it out today!

Fraud Prevention & Detection Consultation Service
ICCFA has retained the services of veteran fraud investigator Robert A. Garvey Jr., CPA, CFE, CrFA, CVA, to serve as a consultative resource for members' employee theft and fraud concerns. The new member benefit, the "Fraud Investigation and Deterrence Consultation Service" or FIDCS, will allow members to discuss by telephone any issues or concerns related to suspected fraudulent activity or a desire to put systems and controls in place at their locations to deter such activity. There is no cost to ICCFA members in good standing to utilize this benefit. The number to call is 866.649.1902.

Legal Advice on Cremation Concerns
Courtesy of the ICCFA Government and Legal Fund, ICCFA members now have access to pre-paid legal advice on cremation-related issues. Through this exclusive member benefit, the association has retained Poul H. Lemasters, Esq., of Lemasters Consulting in Cincinnati, Ohio. Poul is an attorney and licensed funeral director, and members in good standing may call him at 513.407.8114 to discuss cremation concerns for up to 20 minutes at no charge.

FTC 'Red Flag' Compliance Program
ICCFA now offers members a sample compliance program concerning new Federal Trade Commission rules to fight identity theft. To have the program template sent to you, please contact us at 800.645.7700 or rfells@iccfa.com.

GPL Compliance Check
Members whose businesses must follow the FTC Funeral Rule's General Price List (GPL) requirements can have their lists reviewed for compliance by attorney Poul H. Lemasters, Esq., without charge. Contact Lemasters at 513.407.8114.



International Cemetery, Cremation and Funeral Association
107 Carpenter Drive, Suite 100
Sterling, VA 20164
Fax: 703.391.8416

Copyright 2010, International Cemetery, Cremation and Funeral Association